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  • Degraded performance
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  • Major Outage
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[RBX][VMware Private Cloud] - Datastore maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 2025 - 09:15 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 07/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : Customers may face a micro cut if they are writing a lot on their datastore during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Jul 11, 2025 09:15 - Jul 17, 2025 16:00 UTC

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Backup as a Service || Managed Veeam for VMware Cloud Director Operational
Backup as a Service || Veeam Backup Managed Operational
Backup as a Service || Veeam Enterprise Operational
Backup as a Service || Zerto Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
Managed VMware Cloud Director || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed VMware Cloud Director || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed VMware Cloud Director || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed VMware Cloud Director || RBX Under Maintenance
Network Operational
Management plane Operational
Compute Operational
Storage Under Maintenance
Managed VMware Cloud Director || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || GRA Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || WAW Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || YYZ Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || WAW Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[RBX1A/SBG2A][Managed vSphere] - Equipment update notification Jul 15, 2025 06:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 15/07/2025 06:30 UTC
End time : 15/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 19:18 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 15, 2025 07:00 - Jul 17, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jun 25, 2025 - 20:24 UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul 15, 2025 07:00 - Jul 17, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:44 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 15, 2025 07:00 - Jul 17, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jul 09, 2025 - 00:22 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 15, 2025 07:00 - Jul 17, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Posted on Jun 25, 2025 - 19:52 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 15, 2025 11:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 15/07/2025 11:30 UTC
End time : 15/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jul 02, 2025 - 04:06 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 16, 2025 06:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 16/07/2025 06:30 UTC
End time : 16/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 19:26 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 16, 2025 11:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 16/07/2025 11:30 UTC
End time : 16/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 19:32 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 17, 2025 06:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 17/07/2025 06:30 UTC
End time : 17/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 19:36 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 17, 2025 11:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 17/07/2025 11:30 UTC
End time : 17/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 19:53 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 21, 2025 06:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 21/07/2025 06:30 UTC
End time : 21/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 20:27 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 21, 2025 07:00 - Jul 24, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 21/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:25 UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul 21, 2025 07:00 - Jul 24, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 21/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:47 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 21, 2025 07:00 - Jul 24, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 21/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jul 09, 2025 - 22:56 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 21, 2025 11:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 21/07/2025 11:30 UTC
End time : 21/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 20:28 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 22, 2025 07:00 - Jul 24, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 22/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jul 09, 2025 - 00:17 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 28, 2025 07:00 - Jul 31, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 28/07/2025 07:00 UTC
End time : 31/07/2025 16:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding.
Posted on Jul 10, 2025 - 00:13 UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul 28, 2025 07:00 - Jul 31, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 28/07/2025 07:00 UTC
End time : 31/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:50 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 28, 2025 07:00 - Jul 31, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 28/07/2025 07:00 UTC
End time : 31/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jul 09, 2025 - 23:09 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Aug 1, 2025 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 01/08/2025 09:00 UTC
End time : 01/08/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.

Thank you for your understanding
Posted on May 30, 2025 - 22:22 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Aug 4, 2025 07:00 - Aug 7, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 04/08/2025 07:00 UTC
End time : 07/08/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jul 09, 2025 - 23:18 UTC

[RBX][VMware Private Cloud] - Datastore maintenance notification Aug 11, 2025 07:00 - Aug 21, 2025 16:00 UTC

Update - This maintenance has been re-scheduled.
Below you can find new information regarding the operation.

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 11/08/2025 07:00 UTC
End time : 21/08/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Jul 11, 2025 - 09:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Jul 02, 2025 - 04:23 UTC
Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
[RBX8][Managed vSphere] - Rack R823L17 incident notification
Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 11/07/2025 14:23 UTC
End time : 11/07/2025 18:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 18:52 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 15:41 UTC
Investigating - We are currently experiencing an incident affecting our VMware Private Cloud offering, which is causing temporary availability issues in the rack R823L17 in RBX8.

Here is detail for this incident :
Start time : 11/07/2025 14:23 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 15:28 UTC
[ERI1C][Hosted Private Cloud] - Migration Zpool
Completed - The scheduled maintenance has been completed.
Jul 11, 17:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 07/07/2025 07:00 UTC
End time : 11/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on the zpool.
Service improvement : As part of our continuous improvement policy, our teams will perform filer transfers.

Thank you for your understanding.
Apr 10, 21:51 UTC
[RBX2D][Hosted Private Cloud] - Storage incident notification
Resolved - We would like to inform you that the incident on our Hosted Private Cloud offer has now been resolved.

Here is detail for this incident :
Start time : 11/07/2025 06:19 UTC
End time : 11/07/2025 06:39 UTC
Impacted Service(s) : Some hosted VMs were temporarily unavailable.
Also, management of other VMs was temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access, use and manage their VMs.
Customers that had their VMs down, can now relaunch them and use to verify their partition with "fsck".
If after the verification the partition is corrupted, customers can ask for a restoration.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 11, 07:21 UTC
Investigating - We are currently experiencing an event affecting our storage on Hosted Private Cloud offer

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 06:41 UTC
Jul 10, 2025
[RBX1A][Managed vSphere] - Equipment update notification
Completed - The scheduled maintenance has been completed.
Jul 10, 22:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 11:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 10/07/2025 11:30 UTC
End time : 10/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:56 UTC
[RBX][VMware Private Cloud] - Datastore maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 10, 17:03 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 7, 10:13 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 7, 10:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:02 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 07/07/2025 07:00 UTC
End time : 10/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Jul 2, 02:53 UTC
[EU/CA][Hosted Private Cloud] - vSphere maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 10, 15:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:02 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 07/07/2025 07:00 UTC
End time : 10/07/2025 16:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Jun 25, 19:44 UTC
[EU/CA][Hosted Private Cloud] - vSphere maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 10, 15:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 07/07/2025 07:00 UTC
End time : 10/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Jun 25, 20:17 UTC
[RBX1A][Managed vSphere] - Equipment update notification
Completed - The scheduled maintenance has been completed.
Jul 10, 08:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 10/07/2025 06:30 UTC
End time : 10/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:54 UTC
Jul 9, 2025
[RBX1A][Managed vSphere] - Equipment update notification
Completed - The maintenance is completed, all services are operational.
Jul 9, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 09/07/2025 06:30 UTC
End time : 09/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:49 UTC
[RBX1A][Managed vSphere] - Equipment update notification
Completed - The maintenance is completed, all services are operational.
Jul 9, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 11:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 09/07/2025 11:30 UTC
End time : 09/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:52 UTC
[RBX1A][Managed vSphere] - Equipment update notification
Completed - The maintenance is completed, all services are operational.
Jul 9, 00:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 08/07/2025 06:30 UTC
End time : 08/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:41 UTC
[GRA2A][Managed vSphere] - Equipment update notification
Completed - The maintenance is completed, all services are operational.
Jul 9, 00:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 11:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 08/07/2025 11:30 UTC
End time : 08/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:44 UTC
Jul 8, 2025
[RBX2b][Hosted Private Cloud] - Cluster9684 incident notification
Resolved - We are pleased to inform you that the incident affecting our Managed vSphere offer has been resolved.

Start time : 08/07/2025 05:48 UTC
End time : 08/07/2025 12:04 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 17:41 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We have not observed any disruption since 08/07/2025 10:10 UTC.
Ongoing Actions : Our technical teams is currently monitoring the incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 10:18 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams is continuing to work actively on the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 08:56 UTC
Identified - We have determined the origin of the incident affecting our our Managed vSphere offer on the specific RBX2b region.

Here are some supplementary details :
Start time : 08/07/2025 05:48 UTC
Impacted Service(s) : Cluster9684 is temporarily unreachable.
Customers Impact : Customers are experiencing malfunctions when they want to access their storage.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 06:56 UTC
Investigating - We are currently experiencing an incident affecting our our Managed vSphere offer, which is causing temporary availability issues in Cluster9684.

Here is detail for this incident :
Start time : 08/07/2025 05:48 UTC
Impacted Service(s) : Cluster9684 is temporarily unreachable.
Customers Impact : Customers are experiencing malfunctions when they want to access their storage.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 06:23 UTC
Jul 7, 2025
[LIM1][VMware Private Cloud] - Multiple racks
Resolved - We would like to inform you that an incident happened on Clusters 6009,6013,6060,6061,6062,6063 and has now been resolved.

Here is detail for this incident :
Start time : 07/07/2025 08:41 UTC
End time : 07/07/2025 08:58 UTC
Impacted Service(s) : Clusters 6009,6013,6060,6061,6062,6063 were unreachable
Customers Impact : Customers were experiencing malfunctions when they wanted to access their storage in the specific rack L106B10.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 7, 10:08 UTC
[LIM1][VMware Private Cloud] - Multiple racks
Resolved - We would like to inform you that the incident on Clusters 6009,6013,6060,6061,6062,6063 has now been resolved.

Here is detail for this incident :
Start time : 07/07/2025 08:41 UTC
End time : 07/07/2025 08:58 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 7, 09:16 UTC
Identified - We are currently experiencing an incident affecting our our our Managed VMware Cloud Director ,which is causing temporary availability issues in the Clusters 6009,6013,6060,6061,6062,6063.

Here is detail for this incident :
Start time : 07/07/2025 08:41 UTC
Impacted Service(s) : Clusters 6009,6013,6060,6061,6062,6063 are unreachable
Customers Impact : Customers are experiencing malfunctions when they want to access their storage in the specific rack L106B10.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are working to resolve this incident and restore the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:13 UTC
Investigating - We are currently experiencing an event affecting our Managed VMware Cloud Director on the clusters 6009,6013,6060,6061,6062,6063
Start time : 07/07/2025 08:41 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:05 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
[EU/CA][Hosted Private Cloud] - vSphere maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 4, 16:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 02/07/2025 07:00 UTC
End time : 04/07/2025 15:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Jun 12, 22:44 UTC
[EU/CA][Hosted Private Cloud] - vSphere maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 4, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 02/07/2025 07:00 UTC
End time : 04/07/2025 16:00 UTC
Service impact : vSphere not accessible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Jun 12, 22:47 UTC
[SBG3][Hosted Private Cloud] - cluster144
Resolved - We would like to inform you that the incident on Cluster144 has now been resolved.

Here is detail for this incident :
Start time : 04/07/2025 12:08 UTC
End time : 04/07/2025 12:28 UTC
Root Cause : The root cause is still under investigation.

We thank you for your understanding and patience throughout this incident.
Jul 4, 14:05 UTC
Monitoring - We have new information regarding the incident that affected your service.

Please find below an update on the situation:
Update : The affected datastores are available again. Our teams are continuing to investigate the cause of this unavailability.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 12:58 UTC
Identified - We are currently experiencing an incident affecting our Manage vSphere offering, which is causing temporary availability issues in the cluster144.

Here is detail for this incident :
Start time : 04/07/2025 12:08 UTC
Impacted Service(s) : Service was temporarily unavailable on cluster144.
zpool impacted :
ssd-000482
ssd-000787
ssd-000711
ssd-000861
ssd-000481
ssd-000479
Customers Impact : Customers did not have access to their datastores.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 12:54 UTC
Jul 3, 2025

No incidents reported.

Jul 2, 2025
[RBX8][VMware Private Cloud] - Cluster9801
Resolved - We would like to inform you that the incident on our Managed vSphere offer on the Cluster9801, has been resolved
Start time : 01/07/2025 22:05 UTC
End Time : 02/07/2025 02:15 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident
Jul 2, 02:20 UTC
Update - We would like to assure you that we are actively working to resolve the ongoing incident as quickly as possible.

Our team is fully engaged and committed to restoring normal operations promptly.

Thank you for your patience and understanding.
Jul 2, 01:54 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Jul 2, 00:17 UTC
Identified - We are currently experiencing an incident affecting our our Managed vSphere offer., which is causing temporary availability issues in Cluster9801.

Here is detail for this incident :
Start time : 01/07/2025 22:05 UTC
Impacted Service(s) : Cluster9801 is unreachable.
Customers Impact : Customers are experiencing malfunctions when they want to access their storage.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are working to resolve this incident and restore the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 22:53 UTC
Investigating - We are currently experiencing an event affecting our Managed vSphere on the Cluster9801 offer.
Start time : 01/07/2025 22:05 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 22:47 UTC
Jul 1, 2025
[RBX][VMware Private Cloud] - Cluster2014 incident notification
Resolved - We were experiencing an incident that affected our VMware Private Cloud offer, causing temporary availability issues in the Cluster2014 in the RBX region.

Here is detail for this incident :
Start time : 01/07/2025 18:57 UTC
End time : 01/07/2025 19:06 UTC
Impacted Service(s) : Cluster2014 were temporarily unreachable.
Customers Impact : Customers were temporarily unable to access their datastores.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 19:49 UTC
[EU/CA][Hosted Private Cloud] - vSphere maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 1, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 01/07/2025 09:00 UTC
End time : 01/07/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.

Thank you for your understanding
May 30, 22:28 UTC
[RBX8][VMware Private Cloud] - Rack R802L18 incident notification
Resolved - We would like to inform you that the incident on VMware Private Cloud offering has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 07:10 UTC
End time : 01/07/2025 07:19 UTC
Impacted Service(s) : All clusters in the rack R802L18 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their data located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 07:45 UTC
Investigating - We are currently experiencing an event affecting our VMware Private Cloud offering.
Start time : 01/07/2025 07:10 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 07:22 UTC
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

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