Update - Update: Our teams continue to work on the resolution of this incident. We will keep you informed of its evolution.
May 17, 21:00 UTC
Update - Update: Currently, our teams are still working to identify the cause of this incident.
May 17, 18:21 UTC
Investigating - Start time: 12/05/2022 User impact : Since Thursday, we have observed instability of connections between some network equipments. Latency is observed on accessing hosts and storage. Technical impact (DC/geographical area) : rbx2a and rbx2c Ongoing Actions: Our teams are currently investiganting the cause of this issue.
May 17, 16:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 07:00 UTC
Scheduled - Start time : 17/05/2022 07:00 UTC End time : 19/02/2022 15:00 UTC Service impact : Zerto replication cut during the maintenance Service improvement : Upgrade Zerto
Resolved -
Start time : 16/05/2022 11:20 UTC End time : 16/05/2022 11:36 UTC Service status: The access to the management interface and some Hosts were unreachable Root cause : It was due to a water leak.
May 16, 12:25 UTC
Completed -
The current maintenance is postponed.
May 12, 21:31 UTC
Scheduled -
Start time : 12/05/2022 22:00 UTC End time : 13/05/2022 04:00 UTC Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times) Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 04:08 UTC
Completed -
The scheduled maintenance has been completed.
May 12, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 07:00 UTC
Scheduled -
Start time : 10/05/2022 07:00 UTC End time : 12/05/2022 19:00 UTC Service impact : Slowdowns observed on some hosted websites Service improvement : Improving service security and upgrading for future hosted private cloud offerings. We are upgrading the Zerto service to version 9.0
May 5, 21:39 UTC
Completed -
The current maintenance is postponed.
May 12, 03:31 UTC
Scheduled -
Start time : 12/05/2022 04:00 UTC End time : 12/05/2022 07:00 UTC Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times) Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 03:38 UTC
Completed -
The current maintenance will be postponed.
May 11, 21:36 UTC
Update -
The current maintenance will be postponed.
May 11, 21:35 UTC
Scheduled -
Start time : 11/05/2022 22:00 UTC End time : 12/05/2022 04:00 UTC Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times) Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 03:23 UTC
Completed -
Update: This operation has been postponed, you will be informed for the new schedule.
May 11, 03:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 UTC
Scheduled -
Start time : 10/05/2022 22:00 UTC End time : 11/05/2022 04:00 UTC Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times) Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 02:45 UTC
Completed -
Update: This operation has been postponed, you will be informed for the new schedule.
May 11, 03:35 UTC
Scheduled -
Start time : 11/05/2022 04:00 UTC End time : 11/05/2022 07:00 UTC Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times) Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 03:04 UTC
Completed -
The scheduled maintenance has been completed.
May 10, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 04:00 UTC
Update -
Update : This operation has been postponed. We will inform you for the new dates.
May 10, 03:36 UTC
Scheduled -
Start time : 10/05/2022 04:00 UTC End time : 10/05/2022 07:00 UTC Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times) Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 01:44 UTC
Completed -
The scheduled maintenance has been completed.
May 9, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 04:00 UTC
Scheduled -
Start time : 09/05/2022 04:00 UTC End time : 09/05/2022 07:00 UTC Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times) Service improvement: As part of our continuous improvement policy, this change is to upgrade the Switch version to maintain consistency
May 3, 23:08 UTC
Completed -
The scheduled maintenance has been completed.
May 9, 06:54 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 03:30 UTC
Scheduled -
Start time : 09/05/2022 03:30 UTC End time : 09/05/2022 05:30 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be updating our network equipment.
Apr 26, 23:49 UTC
Completed -
The scheduled maintenance has been completed.
May 6, 17:56 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 06:01 UTC
Scheduled -
Start time : 02/06/2022 06:00 UTC End time : 06/05/2022 17:00 UTC Description : If you are from wave 12 you will receive a mail from us and you will be able to schedule again with the manager. Builds will be pushed to the host, put in maintenance mode, all Virtual machines will be moved with Vmotion and last hosts will be rebooted . If we meet an issue during the reboot of the host , it will be replaced. (20 min)
If major update have to be done, it will be two successive reboots like this:
Host v6.0 : upgrade major to v6.7, reboot, then upgrade minor to the last build v6.7, reboot. Host v6.5 : upgrade major to v6.7, reboot, then upgrade minor to the last build v6.7, reboot. Host v6.7 : upgrade minor to the last build 19195723 if needed, reboot.
If hosts are already on build 19195723, they will be skipped. Service impact : None Service improvement : All hosts have to be upgraded frequently due to the VMware's matrix of compatibility and also due to the CVE.
Apr 26, 20:50 UTC
Resolved -
Start time: 05/05/2022 08:50 UTC End Time : 05/05/2022 13:24 UTC Root cause : A hardware needed to be reconfigured.
May 5, 14:05 UTC
Update -
Update : Following a fix set up and the extent of the impact, services are slowly returning to normal.
May 5, 11:53 UTC
Identified -
Start time: 05/05/2022 08:50 UTC User impact : It is impossible for our customers to access their datastore, add files for the moment. Please note that there is no data loss. We will come back to you shortly. Technical impact (DC/geographical area) : rbx2d Ongoing actions : A fix is in progress.
May 5, 09:55 UTC
Completed -
Start time : 04/05/2022 04:30 UTC End time : 05/05/2022 08:00 UTC Service impact : A few seconds of Input/Output freeze when the service will do a switchover (2 times) Service improvement: The objective of this change is to upgrade the switch version to maintain consistency.
May 5, 08:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 04:32 UTC
Scheduled -
Start time : 04/05/2022 04:30 UTC End time : 05/05/2022 08:00 UTC Service impact : A few seconds of Input/Output freeze when the service will do a switchover (2 times) Service improvement: The objective of this change is to upgrade the switch version to maintain consistency.
May 3, 11:36 UTC
Completed -
Start time : 05/05/2022 03:30 UTC End time : 05/05/2022 05:30 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be updating our network equipment.
May 5, 05:13 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:30 UTC
Scheduled -
Start time : 05/05/2022 03:30 UTC End time : 05/05/2022 05:30 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be updating our network equipment.
Apr 26, 23:45 UTC
Completed -
The scheduled maintenance has been completed.
May 5, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:01 UTC
Scheduled -
Start time : 09/05/2022 22:00 UTC End time : 10/05/2022 04:00 UTC Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times) Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 01:56 UTC
Resolved -
Start Time : 04/05/2022 07:54 UTC End Time : 04/05/2022 08:55 UTC Service impact : New Hosted Private Cloud product orders are available again Root cause : : A maintenance operation has caused this incident. We apologize for the inconvenience caused
May 4, 08:56 UTC
Identified -
Our teams found a maintenance operation that caused this incident. Rollback is in progress. We expect to be back in operation within 15 minutes.
May 4, 08:28 UTC
Investigating -
Start time : 04/05/2022 07:54 UTC Service impact : Ordering of new Hosted Private Cloud product is unavailable on website Ongoing actions : Our teams investigate to determine the origin of the incident
May 4, 08:11 UTC