Resolved -
Start Time : 21/11/2023 06:49 UTC
End Time : 21/11/2023 11:40 UTC
Technical impact (DC/geographical area) : RBX8
Root cause : Failure on a cooling system module. all the impacted servers are operational.
Nov 21, 11:29 UTC
Monitoring -
Start time: 21/11/2023 06:49 UTC
User impact : All servers in racks R806R16, R806R17 and R806R18 are operational again.
Technical impact (DC/geographical area) : RBX8
Ongoin Actions: Monitoring
Root cause : Failure on a cooling system module.
Ongoing actions : A replacement of the affected equipment is in progress.
Nov 21, 10:47 UTC
Update -
Most of the affected servers are now operational as usual, our technical teams are working on the remaining servers.
Nov 21, 09:57 UTC
Identified -
Start time: 21/11/2023 06:49 UTC
User impact : Some servers in racks R806R16, R806R17 and R806R18 are currently unreachable.
Technical impact (DC/geographical area) : RBX8
Root cause : Failure on a cooling system module.
Ongoing actions : Our technical teams are working on a fix.
Nov 21, 07:35 UTC