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OVHcloud Private Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[BHS/ERI/LIM/SBG/WAW/RBX][Hosted Private Cloud] - Veeam Licensing
Update - Renewal are on going with our partner.
Our teams are working on the issue.
Update will be post has significant progress is made.
Jun 07, 2023 - 15:51 UTC
Identified - Start time: 01/06/2023 00:00 UTC
Service impact : We are in the process of renewing the Veeam licensing, but due to some issues, we entered into a Grace Period.
You may experience some issues to get new licenses from our Veeam Enterprise offer, and messages speaking about Grace Period.
This isn’t impacting our Managed Veeam Backup offer.
Ongoing Actions: We are working the renewal with our partner, we expect to receive the new license in the following days.
Root cause: : Current license entered into Grace Period.
Jun 02, 2023 - 08:49 UTC
[Global][VMwarePrivateCloud] - VCentener Server Appliance content libraries
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 05, 2023 - 07:00 UTC
Scheduled - Start time : 05/06/2023 07:00 UTC
End time : 09/06/2023 18:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are deploying some libraries that will be available to download later one.
[RBX1A/SBG2A][HostedPrivateCloud] - GWSSL operation
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 05, 2023 - 06:00 UTC
Scheduled - Start time : 05/06/2023 06:00 UTC
End time : 09/06/2023 16:00 UTC
Service impact : vSphere wont be available during the maintenance.
Service improvement : Following our continuous improvement policy, we need to perform a operation on deployments of the GatewaySSL VMs.

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Anthos || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Persistent Storage Operational
Backup as a Service || Veeam Backup Managed Operational
Veeam || BHS Degraded Performance
Network Operational
Management plane Degraded Performance
Compute Operational
Storage Operational
Veeam || ERI Degraded Performance
Network Operational
Management plane Degraded Performance
Compute Operational
Storage Operational
Veeam || FRA Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || LIM Degraded Performance
Network Operational
Management plane Degraded Performance
Compute Operational
Storage Operational
Veeam || LON Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || RBX Degraded Performance
Network Operational
Management plane Degraded Performance
Compute Operational
Storage Operational
Veeam || SBG Degraded Performance
Network Operational
Management plane Degraded Performance
Compute Operational
Storage Operational
Veeam || WAW Degraded Performance
Network Operational
Management plane Degraded Performance
Compute Operational
Storage Operational
Nutanix || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || FRA Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || LON Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || WAW Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || FRA Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || LON Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || RBX Under Maintenance
Network Operational
Management plane Under Maintenance
Compute Operational
Storage Operational
VMware Private Cloud || SBG Under Maintenance
Network Operational
Management plane Under Maintenance
Compute Operational
Storage Operational
VMware Private Cloud || WAW Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[LIM][Network] - Switch maintenance Jun 13, 2023 07:30-09:30 UTC
Start time : 13/06/2023 07:30 UTC
End time : 13/06/2023 09:30 UTC
Service impact : None
Service improvement : Our teams need to replace a faulty network switch.
Posted on Jun 07, 2023 - 21:49 UTC
[RBX7][Hosted Private Cloud] - Network equipement operation Jun 14, 2023 04:00-07:00 UTC
Update - The current maintenance has been rescheduled.
Below you can find the new information regarding this operation:

Start time : 14/06/2023 04:00 UTC
End time : 14/06/2023 07:00 UTC
Service impact : Customers might experience twice of a few seconds of input/output freeze for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.
May 23, 2023 - 09:57 UTC
Scheduled - Start time : 24/05/2023 04:00 UTC
End time : 24/05/2023 07:00 UTC
Service impact : Customers might experience twice of a few seconds of input/output freeze for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.
May 17, 2023 - 01:44 UTC
[BHS][STORAGE] - BSD Servers Jun 14, 2023 08:00-11:00 UTC
Start time : 14/06/2023 08:00 UTC
End time : 14/06/2023 11:00 UTC
Service impact : The service will unreachable for approximately 3 hours.
Service improvement : As part of our continuous improvement policy, we need to upgrade Storage Servers BSD.
Posted on Jun 06, 2023 - 22:27 UTC
[LIM/ERI][STORAGE] - BSD Servers Jun 15, 2023 08:00-11:00 UTC
Start time : 15/06/2023 08:00 UTC
End time : 15/06/2023 11:00 UTC
Service impact : The service will unreachable for approximately 3 hours
Service improvement : As part of our continuous improvement policy, we need to upgrade Storage Servers BSD
Posted on Jun 06, 2023 - 22:17 UTC
Past Incidents
Jun 8, 2023
[SNC][Vmware] - VRLI
Completed - The scheduled maintenance has been completed.
Jun 8, 15:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:00 UTC
Scheduled - Start time : 05/06/2023 07:00UTC
End time : 09/06/2023 16 :00UTC
Service impact : Logs not forwarded to loginsight server during the migration
Service improvement :As part of our continuous improvement policy, we will do a maintenance operation on our network equipment related to Hosted Private Cloud products to maintain consistency.
Jun 1, 20:50 UTC
[RBX][HostedPrivateCloud] - Upgrade Storage Equipment
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Jun 8, 11:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:00 UTC
Scheduled - Start time : 08/06/2023 08:00 UTC
End time : 08/06/2023 11:00 UTC
Service impact : 3 hours of downtime.
Service improvement : As part of our continuous improvement policy, we will upgrade some of our storage equipment.
May 30, 22:11 UTC
[RBX7][Hosted Private Cloud] - Network equipement operation
Completed - The scheduled maintenance has been completed.
Jun 8, 10:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:00 UTC
Scheduled - Start time : 08/06/2023 03:00 UTC
End time : 08/06/2023 07:00 UTC
Service impact : Customers might experience twice of a few seconds of input/output freeze for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.
May 24, 00:29 UTC
Jun 7, 2023
[RBX][HostedPrivateCloud] - Upgrade Storage Equipment
Completed - The scheduled maintenance has been completed.
Jun 7, 12:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 08:00 UTC
Scheduled - Start time : 07/06/2023 08:00 UTC
End time : 07/06/2023 11:00 UTC
Service impact : 3 hours of downtime.
Service improvement : As part of our continuous improvement policy, we will upgrade some of our storage equipment.
May 30, 22:11 UTC
Jun 6, 2023

No incidents reported.

Jun 5, 2023

Unresolved incidents: [Global][VMwarePrivateCloud] - VCentener Server Appliance content libraries, [RBX1A/SBG2A][HostedPrivateCloud] - GWSSL operation.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
[RBX1A/SBG2A][HostedPrivateCloud] - GWSSL operation
Completed - The scheduled maintenance has been completed.
Jun 2, 09:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 06:00 UTC
Scheduled - Start time : 29/05/2023 06:00 UTC
End time : 02/06/2023 16:00 UTC
Service impact : vSphere wont be available during the maintenance.
Service improvement : Following our continuous improvement policy, we need to perform a operation on deployments of the GatewaySSL VMs.
May 17, 22:47 UTC
[BHS][Vmware Private cloud] - Hosts unreachable
Resolved - Start Time : 01/06/2023 23:08 UTC
End Time : 01/06/2023 23:30 UTC
Service status : Some Hosts were unreachable.
Our technical teams resolved the issue. All impacted services are now operational.
Jun 2, 03:24 UTC
Jun 1, 2023
[RBX][STORAGE] - BSD Servers
Completed - Operations on this maintenance did not go as planned. Another intervention will be scheduled in the next few days.
Jun 1, 16:47 UTC
Update - New end time : 01/06/2023 17:00 UTC
May 31, 17:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:00 UTC
Scheduled - Start time : 31/05/2023 08:00 UTC
End time : 31/05/2023 14:00 UTC
Service impact : The service will be unreachable for approximately 3 hours for each server.
Service improvement :As part of our continuous improvement policy, we need to upgrade Storage Servers BSD
May 23, 19:32 UTC
May 31, 2023
[BHS][Hosted Private Cloud] - Overall data center in BHS
Resolved - Start Time : 01/06/2023 23:10 UTC
End Time : 01/06/2023 23:23 UTC
Service impact: Most of the products in the BHS data center were impacted.
Please find below the affected subnet :
142.44.128.0/17
167.114.128.0/18
192.99.0.0/16
198.245.48.0/20
198.27.64.0/18
15.235.0.0/17
51.79.0.0/17
51.161.0.0/17
51.222.0.0/16
54.39.0.0/16
66.70.128.0/17
142.4.192.0/19
144.217.0.0/16
149.56.0.0/16
158.69.0.0/16
167.114.0.0/17
167.114.192.0/19
192.95.0.0/18
198.27.64.0/18
198.50.128.0/17
198.100.144.0/20
216.180.136.0/24
2001:41d0:0:50::c:2000/117
2605:940:710::/44
Our technical teams resolved the issue. All impacted services are now operational.
May 31, 22:00 UTC
May 30, 2023

No incidents reported.

May 29, 2023
[EU][Veeam] - Upgrade Veeam enterprise
Completed - The scheduled maintenance has been completed.
May 29, 22:56 UTC
Update - The maintenance wont be completed in scheduled time.
Still, the operation will continue until 29/05/2023 22:00 UTC to complete the upgrade.
May 29, 14:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 08:00 UTC
Scheduled - Start time : 29/05/2023 08:00 UTC
End time : 29/05/2023 14:00 UTC
Service impact : None
Service improvement : We will enroll a version upgrade for Veeam Enterprise Europe.
May 17, 22:01 UTC
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
[RBX1A/SBG2A][HostedPrivateCloud] - GWSSL operation
Completed - The scheduled maintenance has been completed.
May 26, 15:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 06:00 UTC
Scheduled - Start time : 23/05/2023 06:00 UTC
End time : 26/05/2023 16:00 UTC
Service impact : vSphere wont be available during the maintenance.
Service improvement : Following our continuous improvement policy, we need to perform a operation on deployments of the GatewaySSL VMs.
May 17, 22:42 UTC
[Global][VMwarePrivateCloud] - vCenter major upgrade and and ESXi upgrade
Completed - The scheduled maintenance has been completed.
May 26, 15:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 06:00 UTC
Scheduled - Start time : 02/05/2023 06:00 UTC
End time : 26/05/2023 16:00 UTC
Service impact : vSphere and Zerto will be inaccessible for 3 hours during the maintenance. Hosts will be rebooted, but there is no impact as the hosts are in maintenance mode.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution and ESXi for customers with and without Zerto service
Apr 26, 21:59 UTC
[Global][VMwarePrivateCloud] - Vrops upgrade
Completed - The scheduled maintenance has been completed.
May 26, 15:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:47 UTC
Scheduled - Start time : 12/05/2023 12:00 UTC
End time : 26/05/2023 15:00 UTC
Service impact : Vrops will not accessible during upgrade
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for VMware Vrops.
May 12, 13:46 UTC
[Global][VMwarePrivateCloud] - ESXi upgrade
Completed - The scheduled maintenance has been completed.
May 26, 15:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 05:00 UTC
Scheduled - Start time : 02/05/2023 05:00 UTC
End time : 26/05/2023 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for VMware ESXi.
Apr 25, 18:04 UTC
May 25, 2023
[CA][Veeam] - Upgrade Veeam enterprise
Completed - The scheduled maintenance has been completed.
May 25, 15:46 UTC
Update - The current maintenance will take more time than expected to be completed.
Below you can find the new end time.

End time : 25/05/2023 16:00 UTC
May 25, 13:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 10:01 UTC
Scheduled - Start time : 25/05/2023 10:00 UTC
End time : 25/05/2023 14:00 UTC
Service impact : None
Service improvement : We will enroll a version upgrade for Veeam Enterprise Canada.
May 17, 21:53 UTC
[RBX][Hosted Private Cloud] - Upgrade Storage Equipement
Completed - The scheduled maintenance has been completed.
May 25, 05:01 UTC
Update - Due to difficulties that we encounter during the operations on this maintenance,
the back up on one of the concerned servers is temporary unvaialable. For more information please refer to this incident
May 25, 00:16 UTC
Update - Our teams are still working on this maintenance.
We will keep you informed when the operation is finished.
We apologize for this inconvenience.
May 24, 21:26 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new end time.

End time : 24/05/2023 20:20 UTC
May 24, 18:20 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new end time.

End time : 24/05/2023 18:00 UTC
May 24, 15:47 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new end time.

End time : 24/05/2023 16:00 UTC
May 24, 13:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:00 UTC
Scheduled - Start time : 24/05/2023 08:00 UTC
End time : 24/05/2023 14:00 UTC
Service impact : A downtime of 3 hours is expected
Service improvement : As part of our continuous improvement policy, we will upgrade some veeam backup servers.
May 16, 23:23 UTC
[RBX][Hosted Private Cloud] - Storage incident notification
Resolved - Start Time : 24/05/2023 22:00 UTC
End Time : 24/05/2023 04:35 UTC
Root cause : Incident caused by difficulties encountered on this: maintenance
Our technical teams resolved the issue. All impacted services are now operational.
May 25, 04:58 UTC
Identified - Start time: 24/05/2023 22:00 UTC
User impact : Due to difficulties encountered during operations on this ongoing : maintenance,
the back up on one of the concerned servers is temporary unavailable.
Root cause : Incident caused by difficulties encountered on this: maintenance
Ongoing actions : Our technical teams are working on it to restore the service.
May 24, 23:56 UTC
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