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OVHcloud Private Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
All Systems Operational

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Nutanix || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || FRA Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || LON Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || WAW Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || FRA Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || LON Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || WAW Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || FRA Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || LON Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || WAW Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Anthos || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Persistent Storage Operational
Backup as a Service || Veeam Backup Managed Operational
Veeam || LON Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[RBX2C][Network] - Equipment version upgrade Aug 16, 01:00-04:00 UTC
Start time : 16/08/2022 01:00 UTC
End time : 16/08/2022 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be updating the version of a network equipment.
Posted on Aug 10, 21:20 UTC
[EU/CA/SNC][NETWORK] OvhVeeamServers Aug 16, 06:00 - Aug 25, 04:00 UTC
Start time : 16/08/2022 06:00 UTC
End time : 25/08/2922 16:00 UTC
Service impact : No impact in production expected
Service improvement : We need to remove OvhVeeamServers ressource pool so every OVH managed VM in the customer PCC will be in OvhServers ressource pool
Posted on Aug 5, 22:09 UTC
[Global][Dedicated Cloud] - End of Life Dedicated Cloud Sep 30, 12:00 - Dec 20, 20:29 UTC
End of Life Dedicated Cloud: 30 September 2022
We informed you in October 2021 that our Dedicad Cloud service will reach its end of life and will be discontinued the 30st September 2022. This step is important for your VMware platforms to improve the quality of service, performance, and security of your clusters. Indeed, "Dedicated Cloud" hardware used, pre-2016, does not allow us to provide the best level of service and integration with new modern architectures of VMware.
Following our previous email, many customers started to plan and/or to migrate and we encourage you to do the same to avoid the September deadline.

Guide to migrating to a new infrastructure:
https://docs.ovh.com/gb/en/private-cloud/vdc-migration/
Posted on Jul 25, 13:27 UTC
Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
[Global][Hosted Private Cloud] - Operation task
Resolved - Start Time : 12/08/2022 07:52 UTC
End Time : 12/08/2022 08:27 UTC
Service impact : All services are back in operation
Root cause :A server of the cluster managing the tasks has bugged causing a failure on the cluster. Our teams have restored the cluster. They are now investigating to understand the origin of this bug and fix it on the responsible server. We apologize for the inconvenience caused
Aug 12, 10:12 UTC
Monitoring - Start time : 12/08/2022 07:52 UTC
Service impact : All services are back in operation
Ongoing actions : Our technical teams monitor the status of services
Aug 12, 08:47 UTC
Update - The services should be operational in less than fifteen minutes.
Aug 12, 08:33 UTC
Investigating - Start time : 12/08/2022 07:52 UTC
Service impact : All Hosted Private Cloud operations may encounter disruptions.
Ongoing actions : Our technicians are currently working on in order to fix it
Aug 12, 08:21 UTC
Aug 11, 2022
[RBX7][Network] - TOR device operation
Completed - The scheduled maintenance has been completed.
Aug 11, 07:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:01 UTC
Scheduled - Start time: 11/08/2022 04:00 UTC
End time: 11/08/2022 07:00 UTC
Service impact: A few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy, we will do a maintenance operation on our network equipment related to Hosted Private Cloud products to maintain consistency.
Aug 1, 17:33 UTC
[RBX7][Network] - TOR device operation
Completed - The scheduled maintenance has been completed.
Aug 11, 03:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 UTC
Scheduled - Start time: 10/08/2022 22:00 UTC
End time: 11/08/2022 04:00 UTC
Service impact: A few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy, we will do a maintenance operation on our network equipment related to Hosted Private Cloud products to maintain consistency.
Aug 1, 17:31 UTC
Aug 10, 2022
[RBX7][Network] - TOR device operation
Completed - Due to an imponderable, we have to postpone the intervention. We apologize for the inconvenience caused
Aug 10, 07:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 04:00 UTC
Scheduled - Start time: 10/08/2022 04:00 UTC
End time: 10/08/2022 07:00 UTC
Service impact: A few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy, we will do a maintenance operation on our network equipment related to Hosted Private Cloud products to maintain consistency.
Aug 1, 17:30 UTC
[RBX8][Network] - TOR device operation
Completed - The maintenance operation has encountered errors. A new intervention will have to be scheduled
Aug 10, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 22:01 UTC
Scheduled - Start time: 09/08/2022 22:00 UTC
End time: 10/08/2022 04:00 UTC
Service impact: A few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy, we will do a maintenance operation on our network equipment related to Hosted Private Cloud products to maintain consistency.
Aug 1, 17:29 UTC
[RBX2B][VMware Private Cloud] - Vscope
Resolved - Start Time : 09/08/2022 22:02 UTC
End Time : 10/08/2022 00:40 UTC
Service impact : Vscope was temporarily unavailable
Aug 10, 00:44 UTC
Investigating - Start time : 09/08/2022 22:02 UTC
Service impact : Vscope is temporarily unavailable
Ongoing actions : Our teams are currently working to solve the problem
Aug 9, 23:16 UTC
Aug 9, 2022
[RBX2B][VMware Private Cloud] - tete-3258
Resolved - Start Time : 09/08/2022 21:49 UTC
End Time : 09/08/2022 22:06 UTC
Service impact : pcc-000410, pcc-000412, pcc-000680, pcc-002571, pcc-002961, pcc-00339 and pcc-003396 were unavailable.
Root cause : Failover issue
Current status : Resolved
Aug 9, 22:06 UTC
[RBX8][Network] - TOR device operation
Completed - The scheduled maintenance has been completed.
Aug 9, 07:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 04:00 UTC
Scheduled - Start time: 09/08/2022 04:00 UTC
End time: 09/08/2022 07:00 UTC
Service impact: A few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy, we will do a maintenance operation on our network equipment related to Hosted Private Cloud products to maintain consistency.
Aug 1, 17:28 UTC
[RBX8][Network] - TOR device operation
Completed - Start time: 08/08/2022 22:00 UTC
End time: 09/08/2022 04:00 UTC
Service impact: A few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy, we will do a maintenance operation on our network equipment related to Hosted Private Cloud products to maintain consistency.
Aug 9, 04:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 22:00 UTC
Scheduled - Start time: 08/08/2022 22:00 UTC
End time: 09/08/2022 04:00 UTC
Service impact: A few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy, we will do a maintenance operation on our network equipment related to Hosted Private Cloud products to maintain consistency.
Aug 1, 17:13 UTC
Aug 8, 2022
[RBX2A-BHS1A][Dedicated Servers] - Veeam Cloud Connect operation
Completed - The scheduled maintenance has been completed.
Aug 8, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 12:01 UTC
Scheduled - Start time : 04/08/2022 12:00 UTC
End time : 10/08/2022 15:00 UTC
Service impact : Veeam backup process launched by customers will be interrupted.
Service improvement : As part of our continuous improvement policy, we will update a Veeam Cloud Connect product in RBX2A and BHS1A.
Veeam backup process will be relaunched automatically by Veeam.
Aug 3, 22:07 UTC
[EU-CA][Veeam] - Upgrade Veeam Backup Managed solution to v11
Completed - The scheduled maintenance has been completed.
Aug 8, 11:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 2, 15:04 UTC
Scheduled - Start time : 08/08/22 06:00 UTC
End time : 25/08/22 16:00 UTC
Service impact : Backup and restore won't be available during the maintenance.
Service improvement : Our Veeam Backup Managed solution will have a major upgrade.
Aug 2, 15:04 UTC
[RBX2b][Hosted Private cloud] - Control Panel unavailable
Resolved - Start Time :08/08/2022 06:09 UTC
End Time : 08/08/2022 09:05 UTC
Technical impact (DC/geographical area) :RBX2B
Aug 8, 09:15 UTC
Investigating - Please note the incident on

Following all the necessary information.

Start time: 08/08/2022 06:09 UTC
User impact :Lost of management VMs
Technical impact (DC/geographical area) : RBX2B
Scope of impact : Some customers on RBX2B
Ongoing Actions: An intervention is in progress.

Thank you for your understanding

OVHcloud Technical team
Aug 8, 08:45 UTC
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
[Global][VMware Private Cloud] - VMware NSX operation
Completed - Start time : 01/08/2022 07:00 UTC
End time : 05/08/2022 15:00 UTC
Service impact : Host will be in maintenance mode.
Service improvement : Following our continuous improvement policy, we are rolling an update for VMware NSX related product.
Aug 5, 15:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 07:01 UTC
Scheduled - Start time : 01/08/2022 07:00 UTC
End time : 05/08/2022 15:00 UTC
Service impact : Host will be in maintenance mode.
Service improvement : Following our continuous improvement policy, we are rolling an update for VMware NSX related product.
Jul 26, 17:36 UTC
[Global][Hosted private cloud] - Maintenance upgrade host
Completed - Start time : 12/07/2022 06:00 UTC
End time : 05/08/2022 15:00 UTC
Description : Builds will be pushed to the host by OVHcloud, then Customer will put the host in maintenance Mode and reboot it.
Customer will have the possibility to schedule that action during July, as desired.
Aug 5, 15:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 06:00 UTC
Scheduled - Start time : 12/07/2022 06:00 UTC
End time : 05/08/2022 15:00 UTC
Description : Builds will be pushed to the host by OVHcloud, then Customer will put the host in maintenance Mode and reboot it.
Customer will have the possibility to schedule that action during July, as desired.
Jul 11, 20:15 UTC
[RBX2A] [VMware Private Cloud - Storage] - Tete-279
Resolved - Start time : 05/08/2022 01:03 UTC
End time : 05/08/2022 03:32 UTC
Root cause : A service switch failed due to a hardware problem.
Our technical teams resolved the issue. The service is operational.
Aug 5, 03:33 UTC
Investigating - Start time : 05/08/2022 01:03 UTC
Service impact : pcc-001608 , pcc-001615 , pcc-004887
Ongoing actions : Investigating
Root cause : A service switch failed due to a hardware problem.
Our technical teams are working on resolving the issue. Update will be post as significant progress is made.
Aug 5, 01:25 UTC
Aug 4, 2022
[RBX2A][Hosted private Cloud] - Additionnal Zpool
Resolved - Start time: 04/08/2022 00:41 UTC
Start time: 04/08/2022 03:33 UTC
Our technical teams resolved the issue. Impacted services are now operational.
Aug 4, 03:36 UTC
Identified - Start time: 04/08/2022 00:41 UTC
User impact : Some zpool are not mounted on the gwssl, sftp access issue
Technical impact (DC/geographical area) : RBX2A
Scope of impact : Gateway ssl
Root cause : Incident caused by operation on a maintenance about storage switchover.
Aug 4, 01:17 UTC
Aug 3, 2022
[RBX2A] [VMware Private Cloud - Storage] - Tete-132
Resolved - Start Time : 03/08/2022 15:20 UTC
End Time : 03/08/2022 15:46 UTC
Service impact :Pcc-000553, pcc-000556, pcc-000559 and pcc-002234 were unreachable. Services are working as they should be actually.
Root cause : A service switch failed due to a hardware problem.
Aug 3, 16:02 UTC
Aug 2, 2022
[BHS1C][Network] - Network devices update
Completed - Due to an imponderable, we had to cancel the maintenance.
We will come back later with a new date for the operation
Aug 2, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 02:30 UTC
Scheduled - Due to an imponderable, we have to postpone the intervention
Start time : 02/08/2022 02:30 UTC
End time : 02/08/2022 09:30 UTC
Aug 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 02:31 UTC
Scheduled - Start time : 01/08/2022 02:30 UTC
End time : 01/08/2022 09:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be updating our network equipment
Jul 27, 20:36 UTC
[RBX2C][Network] - Network devices update
Completed - The maintenance was cancelled. Rollback performed.
Aug 2, 03:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 01:00 UTC
Scheduled - Start time : 02/08/2022 01:00 UTC
End time : 02/08/2022 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be updating our network equipment.
Jul 29, 21:59 UTC
Aug 1, 2022
[RBX2 C][Network] - Network devices update
Completed - The scheduled maintenance has been completed.
Aug 1, 03:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 00:31 UTC
Scheduled - Start time : 01/08/2022 00:30 UTC
End time : 01/08/2022 04:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be updating our network equipment
Jul 27, 20:29 UTC
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