OVHcloud Private Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Update - Update: Our teams continue to work on the resolution of this incident. We will keep you informed of its evolution.
May 17, 21:00 UTC
Update - Update: Currently, our teams are still working to identify the cause of this incident.
May 17, 18:21 UTC
Investigating - Start time: 12/05/2022
User impact : Since Thursday, we have observed instability of connections between some network equipments. Latency is observed on accessing hosts and storage.
Technical impact (DC/geographical area) : rbx2a and rbx2c
Ongoing Actions: Our teams are currently investiganting the cause of this issue.

May 17, 16:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 07:00 UTC
Scheduled - Start time : 17/05/2022 07:00 UTC
End time : 19/02/2022 15:00 UTC
Service impact : Zerto replication cut during the maintenance
Service improvement : Upgrade Zerto

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Nutanix || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || FRA Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || LON Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || WAW Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
VMware Private Cloud || BHS Under Maintenance
Network Operational
Management plane Operational
Compute Operational
Storage Under Maintenance
VMware Private Cloud || ERI Under Maintenance
Network Operational
Management plane Operational
Compute Operational
Storage Under Maintenance
VMware Private Cloud || FRA Under Maintenance
Network Operational
Management plane Operational
Compute Operational
Storage Under Maintenance
VMware Private Cloud || LIM Under Maintenance
Network Operational
Management plane Operational
Compute Operational
Storage Under Maintenance
VMware Private Cloud || LON Under Maintenance
Network Operational
Management plane Operational
Compute Operational
Storage Under Maintenance
VMware Private Cloud || RBX Under Maintenance
Network Operational
Management plane Operational
Compute Operational
Storage Under Maintenance
VMware Private Cloud || SBG Under Maintenance
Network Operational
Management plane Operational
Compute Operational
Storage Under Maintenance
VMware Private Cloud || WAW Under Maintenance
Network Operational
Management plane Operational
Compute Operational
Storage Under Maintenance
Veeam || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || FRA Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || LON Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || RBX Degraded Performance
Network Degraded Performance
Management plane Operational
Compute Operational
Storage Degraded Performance
Veeam || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Veeam || WAW Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Anthos || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Persistent Storage Operational
Backup as a Service || Veeam Backup Managed Operational
Veeam || LON Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022

Unresolved incidents: [RBX][Hosted Private Cloud] - Network, [Global][Hosted Private Cloud] - Zerto upgrade.

May 16, 2022
Resolved - Start time : 16/05/2022 11:20 UTC
End time : 16/05/2022 11:36 UTC
Service status: The access to the management interface and some Hosts were unreachable
Root cause : It was due to a water leak.

May 16, 12:25 UTC
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The current maintenance is postponed.
May 12, 21:31 UTC
Scheduled - Start time : 12/05/2022 22:00 UTC
End time : 13/05/2022 04:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.

May 4, 04:08 UTC
Completed - The scheduled maintenance has been completed.
May 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 07:00 UTC
Scheduled - Start time : 10/05/2022 07:00 UTC
End time : 12/05/2022 19:00 UTC
Service impact : Slowdowns observed on some hosted websites
Service improvement : Improving service security and upgrading for future hosted private cloud offerings.
We are upgrading the Zerto service to version 9.0

May 5, 21:39 UTC
Completed - The current maintenance is postponed.
May 12, 03:31 UTC
Scheduled - Start time : 12/05/2022 04:00 UTC
End time : 12/05/2022 07:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.

May 4, 03:38 UTC
May 11, 2022
Completed - The current maintenance will be postponed.
May 11, 21:36 UTC
Update - The current maintenance will be postponed.
May 11, 21:35 UTC
Scheduled - Start time : 11/05/2022 22:00 UTC
End time : 12/05/2022 04:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.

May 4, 03:23 UTC
Completed - Update: This operation has been postponed, you will be informed for the new schedule.
May 11, 03:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 UTC
Scheduled - Start time : 10/05/2022 22:00 UTC
End time : 11/05/2022 04:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.

May 4, 02:45 UTC
Completed - Update: This operation has been postponed, you will be informed for the new schedule.
May 11, 03:35 UTC
Scheduled - Start time : 11/05/2022 04:00 UTC
End time : 11/05/2022 07:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.

May 4, 03:04 UTC
May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 04:00 UTC
Update - Update : This operation has been postponed. We will inform you for the new dates.
May 10, 03:36 UTC
Scheduled - Start time : 10/05/2022 04:00 UTC
End time : 10/05/2022 07:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.

May 4, 01:44 UTC
May 9, 2022
Completed - The scheduled maintenance has been completed.
May 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 04:00 UTC
Scheduled - Start time : 09/05/2022 04:00 UTC
End time : 09/05/2022 07:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy, this change is to upgrade the Switch version to maintain consistency

May 3, 23:08 UTC
Completed - The scheduled maintenance has been completed.
May 9, 06:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 03:30 UTC
Scheduled - Start time : 09/05/2022 03:30 UTC
End time : 09/05/2022 05:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be updating our network equipment.

Apr 26, 23:49 UTC
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Completed - The scheduled maintenance has been completed.
May 6, 17:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 06:01 UTC
Scheduled - Start time : 02/06/2022 06:00 UTC
End time : 06/05/2022 17:00 UTC
Description : If you are from wave 12 you will receive a mail from us and you will be able to schedule again with the manager.
Builds will be pushed to the host, put in maintenance mode, all Virtual machines will be moved with Vmotion and last hosts will be rebooted .
If we meet an issue during the reboot of the host , it will be replaced. (20 min)

If major update have to be done, it will be two successive reboots like this:

Host v6.0 : upgrade major to v6.7, reboot, then upgrade minor to the last build v6.7, reboot.
Host v6.5 : upgrade major to v6.7, reboot, then upgrade minor to the last build v6.7, reboot.
Host v6.7 : upgrade minor to the last build 19195723 if needed, reboot.

If hosts are already on build 19195723, they will be skipped.
Service impact : None
Service improvement : All hosts have to be upgraded frequently due to the VMware's matrix of compatibility and also due to the CVE.

Apr 26, 20:50 UTC
May 5, 2022
Resolved - Start time: 05/05/2022 08:50 UTC
End Time : 05/05/2022 13:24 UTC
Root cause : A hardware needed to be reconfigured.

May 5, 14:05 UTC
Update - Update : Following a fix set up and the extent of the impact, services are slowly returning to normal.
May 5, 11:53 UTC
Identified - Start time: 05/05/2022 08:50 UTC
User impact : It is impossible for our customers to access their datastore, add files for the moment. Please note that there is no data loss. We will come back to you shortly.
Technical impact (DC/geographical area) : rbx2d
Ongoing actions : A fix is in progress.

May 5, 09:55 UTC
Completed - Start time : 04/05/2022 04:30 UTC
End time : 05/05/2022 08:00 UTC
Service impact : A few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: The objective of this change is to upgrade the switch version to maintain consistency.

May 5, 08:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 04:32 UTC
Scheduled - Start time : 04/05/2022 04:30 UTC
End time : 05/05/2022 08:00 UTC
Service impact : A few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: The objective of this change is to upgrade the switch version to maintain consistency.

May 3, 11:36 UTC
Completed - Start time : 05/05/2022 03:30 UTC
End time : 05/05/2022 05:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be updating our network equipment.

May 5, 05:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:30 UTC
Scheduled - Start time : 05/05/2022 03:30 UTC
End time : 05/05/2022 05:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be updating our network equipment.

Apr 26, 23:45 UTC
Completed - The scheduled maintenance has been completed.
May 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:01 UTC
Scheduled - Start time : 09/05/2022 22:00 UTC
End time : 10/05/2022 04:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.

May 4, 01:56 UTC
May 4, 2022
Resolved - Start Time : 04/05/2022 07:54 UTC
End Time : 04/05/2022 08:55 UTC
Service impact : New Hosted Private Cloud product orders are available again
Root cause : : A maintenance operation has caused this incident. We apologize for the inconvenience caused

May 4, 08:56 UTC
Identified - Our teams found a maintenance operation that caused this incident.
Rollback is in progress. We expect to be back in operation within 15 minutes.

May 4, 08:28 UTC
Investigating - Start time : 04/05/2022 07:54 UTC
Service impact : Ordering of new Hosted Private Cloud product is unavailable on website
Ongoing actions : Our teams investigate to determine the origin of the incident

May 4, 08:11 UTC