Monitoring - We would like to inform you that our service has been fully restored as of 13/11/2026 22:04 UTC. Monitoring is still in place to ensure long-term stability.
Please find the details of this incident below :
Start time : 13/11/2026 12:35 UTC
Impacted Service(s) : Some servers in the rack S345A03 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 2026 - 22:07 UTC
Please find the details of this incident below :
Start time : 13/11/2026 12:35 UTC
Impacted Service(s) : Some servers in the rack S345A03 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 2026 - 22:07 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Our technical team is continuing to work on the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 2026 - 21:16 UTC
Please find below an update on the situation:
Update : Our technical team is continuing to work on the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 2026 - 21:16 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : A significant number of the hosts are operational again. Our technical team is still working on the incident to resolve it as quickly as possible.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 2026 - 19:31 UTC
Please find below an update on the situation:
Update : A significant number of the hosts are operational again. Our technical team is still working on the incident to resolve it as quickly as possible.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 2026 - 19:31 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 2026 - 16:01 UTC
Please find below an update on the situation:
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 2026 - 16:01 UTC
Identified - We are currently experiencing an incident affecting our Managed VMware vSphere offering in the racks S345A01 and S345A02 in SBG3. The root cause has been identified.
Please find the details of this incident below :
Start time : 13/11/2026 12:35 UTC
Impacted Service(s) : Some hosts in the racks S345A01 and S345A02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their hosts located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 2026 - 12:54 UTC
Please find the details of this incident below :
Start time : 13/11/2026 12:35 UTC
Impacted Service(s) : Some hosts in the racks S345A01 and S345A02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their hosts located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 2026 - 12:54 UTC
About This Site
Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.
Backup as a Service || Managed Veeam for VMware Cloud Director
Operational
Backup as a Service || Veeam Backup Managed
Operational
Backup as a Service || Veeam Enterprise
Operational
Backup as a Service || Zerto
Operational
Identity, Security & Operations || Key Management Service
Operational
AP-SOUTHEAST-SGP
Operational
AP-SOUTHEAST-SYD
Operational
CA-EAST-BHS
Operational
CA-EAST-TOR
Operational
EU-CENTRAL-WAW
Operational
EU-SOUTH-MIL
Operational
EU-WEST-ERI
Operational
EU-WEST-GRA
Operational
EU-WEST-LIM
Operational
EU-WEST-PAR
Operational
EU-WEST-RBX
Operational
EU-WEST-SBG
Operational
Public VMware Cloud Foundation as-a-Service || BHS
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Public VMware Cloud Foundation as-a-Service || ERI
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Public VMware Cloud Foundation as-a-Service || LIM
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Public VMware Cloud Foundation as-a-Service || RBX
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Public VMware Cloud Foundation as-a-Service || SBG
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Managed VMware vSphere || BHS
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Managed VMware vSphere || ERI
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Managed VMware vSphere || GRA
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Managed VMware vSphere || LIM
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Managed VMware vSphere || RBX
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Managed VMware vSphere || SBG
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Managed VMware vSphere || WAW
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Managed VMware vSphere || YYZ
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Nutanix on OVHcloud || BHS
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Nutanix on OVHcloud || ERI
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Nutanix on OVHcloud || GRA
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Nutanix on OVHcloud || LIM
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Nutanix on OVHcloud || RBX
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Nutanix on OVHcloud || SYD
Operational
Network
Operational
Management plane
Operational
Compute
Operational
Storage
Operational
Identity, Security & Operations || Logs Data Platform
Operational
GRA
Operational
BHS
Operational
Storage and Backups || Backup Licenses
Operational
EU
Operational
CA
Operational
US
Operational
Storage and Backups || Managed Backup for VMware
Operational
EU
Operational
CA
Operational
US
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[RBX/BHS][Public VCF as-a-Service] - vRack Network maintenance notification Nov 16, 2026 08:00 - Nov 17, 2026 19:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Public VCF as-a-Service offer.
Start time : 16/11/2026 08:00 UTC
End time : 17/11/2026 19:00 UTC
Service impact : No service impact is expected. However, some network instability may occur on the private network (vRack) during the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on our private network (vRack).
List of concerned regions:
- RBX: 16/11/2026
- BHS: 17/11/2026
Thank you for your understanding.
Posted on Nov 05, 2026 - 16:10 UTC
Start time : 16/11/2026 08:00 UTC
End time : 17/11/2026 19:00 UTC
Service impact : No service impact is expected. However, some network instability may occur on the private network (vRack) during the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on our private network (vRack).
List of concerned regions:
- RBX: 16/11/2026
- BHS: 17/11/2026
Thank you for your understanding.
Posted on Nov 05, 2026 - 16:10 UTC
[RBX/LIM][Hosted Private Cloud] - Public VCFaaS Maintenance Notification Nov 16, 2026 08:00 - Nov 19, 2026 19:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Public VMware Cloud Foundation as-a-Service offer in RBX/LIM regions.
Start time : 16/11/2026 08:00 UTC
End time : 19/11/2026 19:00 UTC
Service impact : Customers could experience some latency on their VMs.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public VMware Cloud Foundation as-a-Service offer.
Thank you for your understanding.
Posted on Nov 04, 2026 - 03:49 UTC
Start time : 16/11/2026 08:00 UTC
End time : 19/11/2026 19:00 UTC
Service impact : Customers could experience some latency on their VMs.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public VMware Cloud Foundation as-a-Service offer.
Thank you for your understanding.
Posted on Nov 04, 2026 - 03:49 UTC
[RBX/BHS][Public VCF as-a-Service] - Management plane maintenance notification Nov 23, 2026 08:00 - Nov 25, 2026 19:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Public VCF as-a-Service offer.
Start time : 23/11/2026 08:00 UTC
End time : 25/11/2026 19:00 UTC
Concerned regions:
- rbx: 23/11/2026 and 24/11/2026
- bhs: 25/11/2026
Service impact : No service impact is expected.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade of the management plane for Public VCF as-a-Service offer.
Thank you for your understanding.
Posted on Nov 12, 2026 - 05:23 UTC
Start time : 23/11/2026 08:00 UTC
End time : 25/11/2026 19:00 UTC
Concerned regions:
- rbx: 23/11/2026 and 24/11/2026
- bhs: 25/11/2026
Service impact : No service impact is expected.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade of the management plane for Public VCF as-a-Service offer.
Thank you for your understanding.
Posted on Nov 12, 2026 - 05:23 UTC
[RBX2B/SBG1A][Hosted Private Cloud] - Managed VMware vSphere Maintenance Notification Nov 23, 2026 08:00-18:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 15, 2026 - 08:08 UTC
Oct 15, 2026 - 08:08 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Managed VMware vSphere offer in RBX2B/SBG1A regions.
Start time : 23/11/2026 08:00 UTC
End time : 23/11/2026 18:00 UTC
Service impact : This maintenance will update the storage servers hosting your data. The PRA will be unavailable for the duration of the maintenance and cannot be executed during this window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Managed VMware vSphere offer.
Thank you for your understanding.
Oct 15, 2026 - 07:51 UTC
Start time : 23/11/2026 08:00 UTC
End time : 23/11/2026 18:00 UTC
Service impact : This maintenance will update the storage servers hosting your data. The PRA will be unavailable for the duration of the maintenance and cannot be executed during this window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Managed VMware vSphere offer.
Thank you for your understanding.
Oct 15, 2026 - 07:51 UTC
[RBX2B/SBG1A][Hosted Private Cloud] - Managed VMware vSphere Maintenance Notification Nov 24, 2026 08:00-18:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 15, 2026 - 08:06 UTC
Oct 15, 2026 - 08:06 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Managed VMware vSphere offer in RBX2B/SBG1A regions.
Start time : 24/11/2026 08:00 UTC
End time : 24/11/2026 18:00 UTC
Service impact : This maintenance will update the storage servers hosting your data. The PRA will be unavailable for the duration of the maintenance and cannot be executed during this window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Managed VMware vSphere offer.
Thank you for your understanding.
Oct 15, 2026 - 08:01 UTC
Start time : 24/11/2026 08:00 UTC
End time : 24/11/2026 18:00 UTC
Service impact : This maintenance will update the storage servers hosting your data. The PRA will be unavailable for the duration of the maintenance and cannot be executed during this window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Managed VMware vSphere offer.
Thank you for your understanding.
Oct 15, 2026 - 08:01 UTC
[RBX2B/SBG1A][Hosted Private Cloud] - Managed VMware vSphere Maintenance Notification Nov 25, 2026 08:00-18:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Managed VMware vSphere offer in RBX2B/SBG1A regions.
Start time : 25/11/2026 08:00 UTC
End time : 25/11/2026 18:00 UTC
Service impact : This maintenance will update the storage servers hosting your data. The PRA will be unavailable for the duration of the maintenance and cannot be executed during this window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Managed VMware vSphere offer.
Thank you for your understanding.
Posted on Oct 15, 2026 - 08:08 UTC
Start time : 25/11/2026 08:00 UTC
End time : 25/11/2026 18:00 UTC
Service impact : This maintenance will update the storage servers hosting your data. The PRA will be unavailable for the duration of the maintenance and cannot be executed during this window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Managed VMware vSphere offer.
Thank you for your understanding.
Posted on Oct 15, 2026 - 08:08 UTC
[RBX2B/SBG1A][Hosted Private Cloud] - Managed VMware vSphere Maintenance Notification Nov 26, 2026 08:00-18:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Managed VMware vSphere offer in RBX2B/SBG1A regions.
Start time : 26/11/2026 08:00 UTC
End time : 26/11/2026 18:00 UTC
Service impact : This maintenance will update the storage servers hosting your data. The PRA will be unavailable for the duration of the maintenance and cannot be executed during this window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Managed VMware vSphere offer.
Thank you for your understanding.
Posted on Oct 15, 2026 - 08:16 UTC
Start time : 26/11/2026 08:00 UTC
End time : 26/11/2026 18:00 UTC
Service impact : This maintenance will update the storage servers hosting your data. The PRA will be unavailable for the duration of the maintenance and cannot be executed during this window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Managed VMware vSphere offer.
Thank you for your understanding.
Posted on Oct 15, 2026 - 08:16 UTC