Hosted Private Cloud Status

OVHcloud Private Cloud Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[Global][VMware] - VMware Remote Console

Update - Our teams are still deploying the solution across all our infrastructures. We estimate that the deployment will be completed on 03/02/2023.
We will keep you informed of any updates.
Jan 25, 2023 - 14:56 UTC

Update - The solution we were working on is now being deployed progressively on all infrastructures as part of our usual & automatic upgrade process.
In the meantime, you can still use the "Web Console" available in your vSphere Web Client.

As previously indicated, if you previously changed the configuration to use the "legacy connection mode", you'll have to remove the custom configuration on your workstation, refer to the note below for more information.
Jan 16, 2023 - 03:35 UTC

Update - We'll get back to you as soon as we have more information.
Jan 06, 2023 - 18:12 UTC

Monitoring - Start time : 08/12/2022 09:00 UTC
User impact : VMware Remote Console (VMRC) in "legacy connection mode" (cf https://kb.vmware.com/s/article/76672) is not working anymore with last Hosted Private Cloud infrastructure upgrades.
Root cause : A configuration change on the "SSL gateway" (the machine that acts as a bridge & firewall between your Hosted Private Cloud and the internet and allows you to connect to the vSphere web client among others things) required to adress the VMSA-2022-0030 pulished in december https://www.vmware.com/security/advisories/VMSA-2022-0030.html
Workaround : We are actively working on a solution to bring back VMRC. In the meantime, you can use the "Web Console" available in your vSphere Web Client.

Note : We will probably not bring back the VMRC "legacy connection mode" (port 902) because it conflicts with the configuration change required to adress the VMSA-2022-0030. Instead, we are currently working on a solution to allow the VMRC "standard connection mode" (port 443). Once deployed, if you previously used the "legacy connection mode" you'll have to remove the custom configuration on your workstation, refer to "Resolution" section of this VMware guide : https://kb.vmware.com/s/article/76672 to find the lines to remove.
Jan 06, 2023 - 18:10 UTC

[RBX8][HostedPrivateCloud] - Network equipent operation

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 2022 - 02:00 UTC

Scheduled - Start time : 19/12/2022 02:00 UTC
End time : 31/01/2023 05:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will upgrade the version of multiple network equipment.

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Nutanix || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || RBX Under Maintenance

Network Under Maintenance

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Anthos || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Persistent Storage Operational

Backup as a Service || Veeam Backup Managed Operational

Veeam || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[EU/CA][VMware Private Cloud] - vCenter and ESXi major upgrade Jan 30, 2023 07:00 - Feb 3, 2023 17:00 UTC

Start time : 30/01/2023 07:00 UTC
End time : 03/02/2023 17:00 UTC
Service impact : The management plane will be unavailable for 1 hour during the maintenance schedule.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
The operation will be done by pool. A communication will be send to inform customers of their specific schedule.
Posted on Jan 24, 2023 - 18:45 UTC

[EU/CA/Secnumcloud][Hosted Private Cloud] - vROps Jan 30, 2023 07:00 - Feb 3, 2023 17:00 UTC

Start time : 30/01/2023 07:00 UTC
End time : 03/02/2023 17:00 UTC
Service impact : vROps unavailable during the upgrade
Service improvement : As part of our continuous improvement policy, we need to upgrade vROps (vRealize Operations) to its last version.
The duration will be one hour per vrom.
Customer can reschedule maintenance.
Customer will be notified by email when the maintenance is scheduled.
Posted on Jan 24, 2023 - 18:15 UTC

[RBX][Hosted Private Cloud] - Upgrade Storage Equipement Feb 1, 2023 12:00-15:00 UTC

Start time : 01/02/2023 12:00 UTC
End time : 01/02/2023 15:00 UTC
Service impact : A downtime will be happen ~3h.
Service improvement : As part of our continuous improvement policy, we will upgrade some storage equipment.
Posted on Jan 25, 2023 - 12:16 UTC

[RBX7][HostedPrivateCloud] - Network equipent operation Feb 2, 2023 05:00-08:00 UTC

Update - The maintenance has been postponed and rescheduled.
Here is the new schedule :
Start time : 02/02/2023 05:00 UTC
End time : 02/02/2023 08:00UTC
Jan 26, 2023 - 08:48 UTC

Scheduled - Start time : 31/01/2023 05:00 UTC
End time : 31/01/2023 08:00UTC
Service impact : A few seconds of I/O freeze when the service will do a switchover (2 times)
Service improvement : As part of our continuous improvement policy, we will do a maintenance operation on our network equipment related to Hosted Private Cloud products to maintain consistency.
Jan 24, 2023 - 01:39 UTC

[ERI1][Hosted Private Cloud] -E104B01/E104B02 Feb 2, 2023 08:00-09:00 UTC

Start time : 02/02/2023 08:00 UTC
End time : 02/02/2023 09:00 UTC
Service impact : Racks E104B01 and E104B02 will be temporarily unreachable for 30 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be doing electrical works on racks E104B01 and E104B02.
Posted on Jan 17, 2023 - 22:13 UTC

[RBX][Hosted Private Cloud] - Upgrade Storage Equipement Feb 2, 2023 12:00-15:00 UTC

Start time : 02/02/2023 12:00 UTC
End time : 02/02/2023 15:00 UTC
Service impact : A downtime will be happen ~3h.
Service improvement : As part of our continuous improvement policy, we will upgrade some storage equipment.
Posted on Jan 25, 2023 - 12:22 UTC

Past Incidents

Jan 28, 2023

No incidents reported today.

Jan 27, 2023

[EU][VMwarePrivateCloud] - vCenter major upgrade and and ESXi upgrade

Completed - The scheduled maintenance has been completed.
Jan 27, 18:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:00 UTC

Scheduled - Start time : 23/01/2023 07:00 UTC
End time : 27/01/2023 17:00 UTC
Service impact : The management plane will be unavailable for 1 hour during the maintenance schedule.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an major upgrade for the VMware vCenter Server Appliance solution and a ESXi upgrade.
The operation will be done by pool. A communication will be send to inform customers of their specific schedule.
Jan 18, 20:07 UTC

[Global][VMware Private Cloud] - vCenter minor upgrade

Completed - The scheduled maintenance has been completed.
Jan 27, 18:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:00 UTC

Scheduled - Start time : 23/01/2023 07:00 UTC
End time : 27/01/2023 17:00 UTC
Service impact : The management plane will be unavailable for 1 hour during the maintenance schedule.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
The operation will be done by pool. A communication will be send to inform customers of their specific schedule.
Jan 17, 20:53 UTC

[BHS1A][VMware Private Cloud] - vCenter and ESXi major upgrade

Completed - The scheduled maintenance has been completed.
Jan 27, 18:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:00 UTC

Scheduled - Start time : 23/01/2023 07:00 UTC
End time : 27/01/2023 17:00 UTC
Service impact : The management plane will be unavailable for 1 hour during the maintenance schedule.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
The operation will be done by pool. A communication will be send to inform customers of their specific schedule.
Jan 17, 20:39 UTC

[EU/CA/Secnumcloud][Hosted Private Cloud] - vROps

Completed - The scheduled maintenance has been completed.
Jan 27, 17:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:00 UTC

Scheduled - Start time : 23/01/2023 07:00 UTC
End time : 27/01/2023 17:00 UTC
Service impact : vROps unavailable during the upgrade
Service improvement : As part of our continuous improvement policy, we need to upgrade vROps (vRealize Operations) to its last version.
The duration will be one hour per vrom.
Customer can reschedule maintenance.
Customer will be notified by email when the maintenance is scheduled.
Jan 17, 20:46 UTC

Jan 26, 2023

[FR][Hosted Private Cloud] - Host upgrade

Completed - The scheduled maintenance has been completed.
Jan 26, 16:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 09:00 UTC

Scheduled - Start time : 26/01/2023 09:00 UTC
End time : 26/01/2023 17:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our internal infrastructure, we will doing an internal maintenance on NSX, ESXi and Veeam for an internal host.
Jan 25, 18:56 UTC

Jan 25, 2023

[RBX8][HostedPrivateCloud] - Network equipement operation

Completed - Maintenance has been abandoned.
Jan 25, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 23:02 UTC

Scheduled - Start time : 24/01/2022 23:00 UTC
End time : 25/01/2022 05:00 UTC
Service impact : Customers might experience twice of a few seconds of input/output freeze for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.
Jan 11, 22:09 UTC

Jan 24, 2023

[RBX][Hosted Private Cloud] - Upgrade Storage Equipement

Completed - The maintenance will be rescheduled at a later date.
Jan 24, 09:27 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 24, 09:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:23 UTC

Scheduled - Please note the new maintenance schedule:
Start time : 09/02/2023 12:00 UTC
End time : 09/02/2023 15:00 UTC
Jan 24, 09:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:00 UTC

Update - Please note the new maintenance schedule:
Start time : 24/01/2023 09:00 UTC
End time : 24/01/2023 15:00 UTC
Jan 24, 07:42 UTC

Scheduled - Start time : 24/01/2023 08:00 UTC
End time : 24/01/2023 14:00 UTC
Service impact : A few seconds of I/O freeze when the service will do a switchover (2 times).
Service improvement : As part of our continuous improvement policy, we will upgrade some storage equipment.
Jan 17, 19:19 UTC

Jan 23, 2023

[RBX][Hosted Private Cloud] - Upgrade Storage Equipement

Completed - The current maintenance has been postponed.
Jan 23, 07:22 UTC

Scheduled - Start time : 23/01/2023 08:00 UTC
End time : 23/01/2023 15:00 UTC
Service impact : A few seconds of I/O freeze when the service will do a switchover (2 times).
Service improvement : As part of our continuous improvement policy, we will upgrade some storage equipment.
Jan 17, 19:16 UTC

[RBX][Hosted Private Cloud] - Upgrade Storage Equipement

Completed - The current maintenance has been postponed.
Jan 23, 07:19 UTC

Scheduled - Start time : 25/01/2023 08:00 UTC
End time : 25/01/2023 14:00 UTC
Service impact : A few seconds of I/O freeze when the service will do a switchover (2 times).
Service improvement : As part of our continuous improvement policy, we will upgrade some storage equipment.
Jan 17, 19:22 UTC

[RBX][Hosted Private Cloud] - Upgrade Storage Equipement

Completed - The current maintenance has been postponed.
Jan 23, 07:19 UTC

Scheduled - Start time : 26/01/2023 08:00 UTC
End time : 26/01/2023 14:00 UTC
Service impact : A few seconds of I/O freeze when the service will do a switchover (2 times).
Service improvement : As part of our continuous improvement policy, we will upgrade some storage equipment.
Jan 17, 19:24 UTC

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

[BHS1A][VMware Private Cloud] - vCenter and ESXi major upgrade

Completed - The scheduled maintenance has been completed.
Jan 19, 17:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 07:01 UTC

Scheduled - Start time : 09/01/2023 07:00 UTC
End time : 19/01/2023 17:00 UTC
Service impact : The management plane will be unavailable for 1 hour during the maintenance schedule.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
The operation will be done by pool. A communication will be send to inform customers of their specific schedule.
Jan 6, 04:12 UTC

[EU/CA/Secnumcloud][Hosted Private Cloud] - vROps

Completed - The scheduled maintenance has been completed.
Jan 19, 17:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:00 UTC

Scheduled - Start time : 16/01/2023 07:00 UTC
End time : 19/01/2023 17:00 UTC
Service impact : vROps unavailable during the upgrade
Service improvement : As part of our continuous improvement policy, we need to upgrade vROps (vRealize Operations) to its last version.
The duration will be one hour per vrom.
Customer can reschedule maintenance.
Customer will be notified by email when the maintenance is scheduled.
Jan 12, 22:14 UTC

[Global][VMware Private Cloud] - vCenter minor upgrade

Completed - The maintenance wont be completed in scheduled time.
Operations have been rollback.
Jan 19, 16:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:00 UTC

Scheduled - Start time : 16/01/2023 07:00 UTC
End time : 19/01/2023 17:00 UTC
Service impact : The management plane will be unavailable for 1 hour during the maintenance schedule.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
The operation will be done by pool. A communication will be send to inform customers of their specific schedule.
Dec 20, 22:13 UTC

[BHS1A][VMwarePrivateCloud] - SecNumCloud - VMware NSX operation

Completed - The scheduled maintenance has been completed.
Jan 19, 13:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 07:01 UTC

Scheduled - Start time : 09/01/2023 07:00 UTC
End time : 19/01/2023 17:00 UTC
Service impact : Hosts will be put into maintenance mode.
Service improvement : Following our continuous improvement policy, we are rolling an update for VMware NSX related product.
Jan 6, 01:58 UTC

[BHS1][STORAGE] - BSD Servers

Completed - The scheduled maintenance has been completed.
Jan 19, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 05:00 UTC

Scheduled - Start time : 19/01/2023 05:00 UTC
End time : 19/01/2023 10:30 UTC
Service impact : A few seconds of I/O freeze when the service will do a switchover (2 times)
Service improvement :As part of our continuous improvement policy, we need to upgrade Storage Servers BSD.
Jan 13, 00:05 UTC

[ SBG1a/RBX2a][STORAGE] - BSD Servers

Completed - The scheduled maintenance has been completed.
Jan 19, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 05:00 UTC

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.