Hosted Private Cloud Status

OVHcloud Private Cloud Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[Global][Hosted Private Cloud] - VMware vCenter Server + Hosts upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 09, 2024 - 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 09/10/2024 07:00 UTC
End time : 18/10/2024 15:00 UTC
Service impact : Management will be temporarily unavailable for 1h during the maintenance.
And all hosts will be put in maintenance mode.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for hosts and vCenter Server services . An individual communication will be sent before the upgrade begins.

Thank you for your understanding.
Oct 9, 2024 07:00 - Oct 18, 2024 15:00 UTC

[RBX1/SBG2/GRA1][Hosted Private Cloud] - Orchestration tool maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 07, 2024 - 13:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 07/10/2024 13:00 UTC
End time : 14/10/2024 16:00 UTC
Service impact : Customers may experience a short downtime during this whole maintenance period. The delivery of new resources will be mainly impacted by it only.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network infrastructure.

Thank you for your understanding.
Oct 7, 2024 13:00 - Oct 14, 2024 16:00 UTC

[RBX2/SBG1][Hosted Private Cloud] - Orchestration tool maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 07, 2024 - 13:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 07/10/2024 13:00 UTC
End time : 11/10/2024 16:00 UTC
Service impact : Customers may experience a short downtime during this whole maintenance period. The delivery of new resources will be mainly impacted by it only.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network infrastructure.

Thank you for your understanding.
Oct 7, 2024 13:00 - Oct 11, 2024 16:00 UTC

[EU/CA][VMware Private Cloud] - vRealize Operations (vRops) upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 07, 2024 - 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VMware Private Cloud offer.

Start time : 07/10/2024 07:00 UTC
End time : 11/10/2024 15:00 UTC
Service impact : vRops will be unavailable during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for vRealize Operations (vRops).

Thank you for your understanding.
Oct 7, 2024 07:00 - Oct 11, 2024 15:00 UTC

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Anthos || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Persistent Storage Operational

Backup as a Service || Veeam Backup Managed Operational

Backup as a Service || Veeam Enterprise Operational

Identity, Security & Operations || Key Management Service Operational

RBX Operational

SBG Operational

Nutanix || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || RBX Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Veeam || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || YYZ Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || BHS Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

VMware Private Cloud || ERI Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

VMware Private Cloud || FRA Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

VMware Private Cloud || GRA Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

VMware Private Cloud || LIM Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

VMware Private Cloud || LON Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

VMware Private Cloud || RBX Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

VMware Private Cloud || SBG Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

VMware Private Cloud || WAW Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

VMware Private Cloud || YYZ Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 9, 2024

Unresolved incident: [Global][Hosted Private Cloud] - VMware vCenter Server + Hosts upgrade.

Oct 8, 2024

[RBX][Hosted Private Cloud] - Hosts unreachable incident notifcation

Resolved - Start Time : 08/10/2024 16:30 UTC
End Time : 08/10/2024 22:35 UTC
Service impact : Some servers in rack R806l22 were temporarily unavailable.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Oct 8, 23:15 UTC

Update - The majority of the servers are no longer impacted.
Our technical teams are currently working on the remaining impacted servers.
Oct 8, 22:28 UTC

Update - Our technical teams are still working on the incident.
We apologize for any inconvenience caused.
Oct 8, 21:15 UTC

Identified - Start time : 08/10/2024 16:30 UTC
Service impact : Some servers in rack R806l22 are temporarily unavailable.
Ongoing actions : Our technical teams are working on the issue.
Update will be posted as significant progress is made.
Oct 8, 17:30 UTC

[RBX][Hosted Private Cloud] - Hosts unreachable

Resolved - Start time : 08/10/2024 09:40 UTC
End Time : 08/10/2024 10:39 UTC
Root cause : https://bare-metal-servers.status-ovhcloud.com/incidents/5535wvps1tb6
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 8, 12:06 UTC

Investigating - An incident is in progress on our Hosted Private Cloud offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 08/10/2024 09:40 UTC
Service impact : Some hosts in RBX regions are down.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 8, 10:02 UTC

[LIM1][Hosted Private Cloud] - Network equipement operation

Completed - The scheduled maintenance has been completed.
Oct 8, 02:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 08/10/2024 00:00 UTC
End time : 08/10/2024 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.

Thank you for your understanding.
Oct 2, 22:12 UTC

Oct 7, 2024

[BHS1][Hosted Private Cloud] - Network equipement operation

Completed - The scheduled maintenance has been completed.
Oct 7, 17:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 14:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 07/10/2024 14:00 UTC
End time : 07/10/2024 17:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.

Thank you for your understanding.
Oct 2, 15:12 UTC

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

[RBX/BHS][Hosted Private Cloud] - End Of Life of CPU-V2 SDDC-2016

Completed - The scheduled maintenance has been completed.
Oct 4, 16:44 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 30, 05:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 23/09/2024 07:00 UTC
End time : 04/10/2024 16:00 UTC
Service impact : Only vMotion on customer side may be impacted.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade some network equipment to homogenize our network infrastructure.

Thank you for your understanding.
Sep 20, 13:35 UTC

[Global][HostedPrivateCloud] - VMware vCenter Server + Hosts upgrade

Completed - The scheduled maintenance has been completed.
Oct 4, 16:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 30/09/2024 07:00 UTC
End time : 04/10/2024 15:00 UTC
Service impact : Management unavailable for 1h and all hosts will be put in maintenance (Vmotion).
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for hosts and vCenter Server services . An individual communication will be sent before the upgrade begins.

Thank you for your understanding.
Sep 17, 17:33 UTC

[EU/CA][VMware Private Cloud] - vRealize Operations (vRops) upgrade

Completed - The scheduled maintenance has been completed.
Oct 4, 16:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 07:01 UTC

Scheduled - Start time : 30/09/2024 07:00 UTC
End time : 04/10/2024 15:00 UTC
Service impact : vRops will be unavailable during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for vRealize Operations (vRops).
Sep 17, 22:49 UTC

Oct 3, 2024

[BHS1C/LIM1C/RBX2D][Hosted Private Cloud] - Orchestration tool maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 15:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 13:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 01/10/2024 13:00 UTC
End time : 03/10/2024 16:00 UTC
Service impact : Customers may experience a short downtime during this whole maintenance period. The delivery of new resources will be mainly impacted by it only.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network infrastructure.

Thank you for your understanding.
Sep 27, 20:28 UTC

Oct 2, 2024

No incidents reported.

Oct 1, 2024

[LIM1C/RBX2A-B-D/SBG1A/WAW1C][Hosted Private Cloud] - Equipment maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 1, 16:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 01/10/2024 09:30 UTC
End time : 01/10/2024 14:30 UTC
Service impact : Some servers will be unavailable for 3 hours during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple servers.

Thank you for your understanding.
Sep 18, 20:43 UTC

[RBX2D][Hosted Private Cloud] - Equipment maintenance notification

Completed - We are sorry to inform you that this maintenance is postponed to another date.
We will keep you updated as soon as the date is fixed.
Oct 1, 05:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 01/10/2024 04:30 UTC
End time : 01/10/2024 10:30 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple servers.

Thank you for your understanding.
Sep 13, 14:55 UTC

Sep 30, 2024

[ERI][Hosted Private Cloud] - Network equipement maintenance notification

Completed - The scheduled maintenance has been completed.
Sep 30, 19:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 17:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 30/09/2024 17:00 UTC
End time : 30/09/2024 20:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.

Thank you for your understanding.
Sep 25, 21:38 UTC

[ERI1C/LIM1C/RBX2A-B-D/SBG1A][Hosted Private Cloud] - Equipment maintenance notification

Completed - The scheduled maintenance has been completed.
Sep 30, 13:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 30/09/2024 09:30 UTC
End time : 30/09/2024 14:30 UTC
Service impact : Some servers will be unavailable for 3 hours during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple servers.

Thank you for your understanding.
Sep 18, 20:37 UTC

[RBX2D][Hosted Private Cloud] - Equipment maintenance notification

Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Sep 30, 04:24 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 30/09/2024 04:30 UTC
End time : 30/09/2024 10:30 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple servers.

Thank you for your understanding.
Sep 13, 14:53 UTC

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

[EU/CA][VMware Private Cloud] - vRealize Operations (vRops) upgrade

Completed - The scheduled maintenance has been completed.
Sep 27, 15:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:00 UTC

Scheduled - Start time : 23/09/2024 07:00 UTC
End time : 27/09/2024 15:00 UTC
Service impact : vRops will be unavailable during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for vRealize Operations (vRops).
Sep 17, 22:44 UTC

[LIM3][Hosted Private Cloud] - Databases incident notification

Resolved - Please be advised that some servers in the following racks (LIM0305B05A, LIM0305B05B and LIM0305B05C) were no longer responding. The issue has been resolved and normal service has been resumed.

Start time : 27/09/2024 08:25 UTC
End Time : 27/09/2024 08:35 UTC
Root cause : Incident due to electrical issue.

We thank you for your understanding and patience throughout this incident
Sep 27, 13:18 UTC

Sep 26, 2024

[WAW1][Hosted Private Cloud] - Equipment maintenance notification

Completed - The scheduled maintenance has been completed.
Sep 26, 11:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 12:07 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 25/09/2024 11:30 UTC
End time : 26/09/2024 14:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple servers.

Thank you for your understanding.
Sep 25, 12:06 UTC

[RBX2D][Hosted Private Cloud] - Equipment maintenance notification

Completed - The current maintenance has been postponed and will be re-scheduled.
Sep 26, 09:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 26/09/2024 09:30 UTC
End time : 26/09/2024 15:30 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple servers.

Thank you for your understanding.
Sep 6, 22:12 UTC

[RBX2D][Hosted Private Cloud] - Equipment maintenance notification

Completed - The current maintenance has been postponed and will be re-scheduled.
Sep 26, 04:18 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 26/09/2024 04:30 UTC
End time : 26/09/2024 10:30 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple servers.

Thank you for your understanding.
Sep 6, 22:10 UTC

Sep 25, 2024

[GLOBAL][Backup as a Service] - Veeam Enterprise incident notification

Resolved - Start Time : 04/09/2024 14:00 UTC
End Time : 24/09/2024 17:00 UTC
Service impact : Customers who upgraded their Veeam servers to the latest version, weren't be able to connect to our Veeam Enterprise, but they were protected by the current license.
Root cause : Software issue
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 25, 14:19 UTC

Update - instances in EU regions have been fixed.
Remaining ones in CA region are scheduled for the beginning of next week.
Sep 20, 08:42 UTC

Update - The update is scheduled for the end of next week. Until then, we recommend that you do not update your Veeam enterprise or you will no longer be able to log in.
We apologize for any inconvenience caused.
Sep 12, 14:54 UTC

Update - Our technical teams are working on the fix which will be implemented in the coming weeks.
We apologize for any inconvenience caused.
Sep 5, 15:04 UTC

Identified - Start time : 04/09/2024 14:00 UTC
Service impact : Customers who upgrade their Veeam servers to the latest version, won't be able to connect to our Veeam Enterprise, but they will be protected by the current license.
Ongoing actions : Our technical teams are preparing a fix to solve the issue.
Sep 5, 12:53 UTC

[RBX2D][Hosted Private Cloud] - Equipment maintenance notification

Completed - Please be advised that the maintenance operations have been postponed to a later date. A revised schedule will be communicated to you in the next few days.
Sep 25, 10:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 04:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 25/09/2024 04:30 UTC
End time : 25/09/2024 10:30 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple servers.

Thank you for your understanding.
Sep 6, 18:43 UTC

[RBX2D][Hosted Private Cloud] - Equipment maintenance notification

Completed - Please be advised that the maintenance operations have been postponed to a later date. A revised schedule will be communicated to you in the next few days.
Sep 25, 10:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 09:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 25/09/2024 09:30 UTC
End time : 25/09/2024 15:30 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple servers.

Thank you for your understanding.
Sep 6, 21:56 UTC

[RBX2D][Hosted Private Cloud] - Equipment update notification

Completed - The scheduled maintenance has been completed.
Sep 25, 04:02 UTC

Update - Operations on this maintenance will take longer than expected.
Update will be posted when operations are done
Sep 24, 15:22 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new end time of the operation.

End time : 24/09/2024 15:30 UTC
Sep 24, 13:31 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new end time of the operation.

End time : 24/09/2024 13:30 UTC
Sep 24, 11:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 04:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 24/09/2024 04:30 UTC
End time : 24/09/2024 10:30 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple servers.

Thank you for your understanding.
Sep 6, 18:37 UTC