Hosted Private Cloud Status

OVHcloud Private Cloud Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[CA/EU][Hosted Private Cloud] - SSL Gateway maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 2024 - 07:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 21/10/2024 07:00 UTC
End time : 25/10/2024 16:00 UTC
Service impact : During the operation, access to SSL Gateway will be unavailable for 5 minutes.
Service improvement : As part of our continuous improvement policy of our Hosted Private Cloud offer, we will be doing a maintenance on the SSL Gateway.
Oct 21, 2024 07:00 - Oct 25, 2024 16:00 UTC

[Global][Hosted Private Cloud] - VMware vCenter Server + Hosts upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 2024 - 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 21/10/2024 07:00 UTC
End time : 25/10/2024 15:00 UTC
Service impact : Management will be temporarily unavailable for 1h30 during the maintenance.
And all hosts will be put in maintenance mode.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for hosts and vCenter Server services . An individual communication will be sent before the upgrade begins.

Thank you for your understanding.
Oct 21, 2024 07:00 - Oct 25, 2024 15:00 UTC

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Anthos || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Persistent Storage Operational

Backup as a Service || Veeam Backup Managed Operational

Backup as a Service || Veeam Enterprise Operational

Identity, Security & Operations || Key Management Service Operational

RBX Operational

SBG Operational

Nutanix || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || YYZ Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || GRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || YYZ Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[ERI1][Hosted Private Cloudl] - Network equipment version upgrade Oct 23, 2024 14:00-17:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 23/10/2024 14:00 UTC
End time : 23/10/2024 17:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipmen
Posted on Oct 21, 2024 - 18:16 UTC

[Global][Hosted Private Cloud] - VMware vCenter Server + Hosts upgrade Oct 28, 2024 08:00 - Nov 1, 2024 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 28/10/2024 08:00 UTC
End time : 01/11/2024 16:00 UTC
Service impact : Management will be temporarily unavailable for 1h30 during the maintenance.
And all hosts will be put in maintenance mode.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for hosts and vCenter Server services . An individual communication will be sent before the upgrade begins.

Thank you for your understanding.
Posted on Oct 15, 2024 - 21:26 UTC

[Global][Hosted Private Cloud] - VMware vCenter Server + Hosts upgrade Nov 4, 2024 08:00 - Nov 8, 2024 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 04/11/2024 08:00 UTC
End time : 08/11/2024 16:00 UTC
Service impact : Management will be temporarily unavailable for 1h30 during the maintenance.
And all hosts will be put in maintenance mode.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for hosts and vCenter Server services . An individual communication will be sent before the upgrade begins.

Thank you for your understanding.
Posted on Oct 15, 2024 - 21:29 UTC

Past Incidents

Oct 22, 2024

[EU/CA][VMware Private Cloud] - vRealize Operations (vRops) upgrade

Completed - The scheduled maintenance has been completed.
Oct 22, 07:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VMware Private Cloud offer.

Start time : 07/10/2024 07:00 UTC
End time : 11/10/2024 15:00 UTC
Service impact : vRops will be unavailable during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for vRealize Operations (vRops).

Thank you for your understanding.
Oct 1, 21:17 UTC

Oct 21, 2024

[BHS1][Hosted Private Cloud] - Network equipement maintenance notification

Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Oct 21, 12:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:02 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 21/10/2024 07:00 UTC
End time : 21/10/2024 10:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.

Thank you for your understanding.
Oct 16, 22:00 UTC

Oct 20, 2024

No incidents reported.

Oct 19, 2024

[RBX2D][VMware Private Cloud] - Storage incident notification - Cluster10072

Resolved - Start Time : 18/10/2024 17:03 UTC
End Time : 19/10/2024 06:18 UTC
Technical impact (DC/geographical area) : RBX2d
Root cause : It was due to a malfunction on a hardware.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 19, 06:48 UTC

Update - We are continuing to work on a fix for this issue.
Oct 19, 05:09 UTC

Identified - Service impact : Since 19/10/2024 03:45 UTC, customers aren't able to access the current datastores:
ssd-001351; ssd-001350; ssd-001345.
Ongoing actions : Our technical teams are currently working to solve the issue
Oct 19, 04:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 17:22 UTC

Investigating - An incident is in progress on our VMware Private Cloud offer.

Here is detail for this incident :

Start time : 18/10/2024 17:03 UTC
Service impact :Customers aren't able to access the current datastores: ssd-003553 - ssd-001348 - ssd-001537 - ssd-001351 - ssd-001350 - ssd-001345
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Oct 18, 17:08 UTC

Oct 18, 2024

[Global][Hosted Private Cloud] - VMware vCenter Server + Hosts upgrade

Completed - The scheduled maintenance has been completed.
Oct 18, 16:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 09/10/2024 07:00 UTC
End time : 18/10/2024 15:00 UTC
Service impact : Management will be temporarily unavailable for 1h during the maintenance.
And all hosts will be put in maintenance mode.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for hosts and vCenter Server services . An individual communication will be sent before the upgrade begins.

Thank you for your understanding.
Oct 7, 20:25 UTC

[RBX1/SBG2][Hosted Private Cloud] - Orchestration tool maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 16:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 14/10/2024 13:00 UTC
End time : 18/10/2024 16:00 UTC
Service impact : Customers may experience a short downtime during this whole maintenance period. The delivery of new resources will be mainly impacted by it only.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network infrastructure.

Thank you for your understanding.
Oct 10, 18:20 UTC

[SBG1C/BHS1A/GRA1A/RBX3A][Hosted Private Cloud] - Orchestration tool maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 16:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:01 UTC

Oct 17, 2024

[RBX2][VMware Private Cloud] - Storage incident notification - Cluster10072

Resolved - Start Time : 17/10/2024 11:04 UTC
End Time : 17/10/2024 17:34 UTC
Root cause : Incident caused by an electrical issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 17, 18:10 UTC

Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Oct 17, 16:04 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 17, 14:07 UTC

Investigating - An incident is in progress on our VMware Private Cloud offer.

Here is detail for this incident :

Start time : 17/10/2024 11:04 UTC
Service impact : ssd-003553 - ssd-001348 - ssd-001537 - ssd-001351 - ssd-001350 - ssd-001345
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 17, 11:40 UTC

[RBX8][Hosted Private Cloud] - Network equipement maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 17, 03:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 17/10/2024 01:00 UTC
End time : 17/10/2024 04:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.

Thank you for your understanding.
Oct 10, 21:51 UTC

Oct 16, 2024

[GRA3][Hosted Private Cloud] - Network equipement maintenance notification

Completed - The scheduled maintenance has been completed.
Oct 16, 01:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 16/10/2024 00:00 UTC
End time : 16/10/2024 03:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.

Thank you for your understanding.
Oct 10, 21:27 UTC

[RBX2d][Hosted Private Cloud] - Storage incident notification

Resolved - Start Time : 15/10/2024 23:03 UTC
End Time : 16/10/2024 00:18 UTC
Technical impact (DC/geographical area) : rbx2d
Root cause : This incident was due to hardware issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 16, 00:26 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 15, 23:52 UTC

Investigating - An incident is in progress on our Hosted Private Cloud offer.

Here is detail for this incident :
Start time : 15/10/2024 23:03 UTC
User impact : Datastores on cluster10072 are temporarily unavailable.
Technical impact (DC/geographical area) : rbx2d
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 15, 23:49 UTC

Oct 15, 2024

Oct 14, 2024

[RBX1/SBG2/GRA1][Hosted Private Cloud] - Orchestration tool maintenance

Completed - The scheduled maintenance has been completed.
Oct 14, 16:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 13:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 07/10/2024 13:00 UTC
End time : 14/10/2024 16:00 UTC
Service impact : Customers may experience a short downtime during this whole maintenance period. The delivery of new resources will be mainly impacted by it only.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network infrastructure.

Thank you for your understanding.
Oct 2, 21:30 UTC

Oct 13, 2024

No incidents reported.

Oct 12, 2024

[LIM1][Hosted Private Cloud] - Storage incident notification

Resolved - An incident was on our Hosted Private Cloud offer.

Here is detail for this incident :

Start time : 12/10/2024 22:29 UTC
End time : 12/10/2024 22:44 UTC
Service impact : Cluster6228 is down
Root cause : Hardware malfunction

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 12, 23:21 UTC

Oct 11, 2024

[RBX2/SBG1][Hosted Private Cloud] - Orchestration tool maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 15:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 13:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 07/10/2024 13:00 UTC
End time : 11/10/2024 16:00 UTC
Service impact : Customers may experience a short downtime during this whole maintenance period. The delivery of new resources will be mainly impacted by it only.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network infrastructure.

Thank you for your understanding.
Oct 2, 21:23 UTC

Oct 10, 2024

No incidents reported.

Oct 9, 2024

Oct 8, 2024

[RBX][Hosted Private Cloud] - Hosts unreachable incident notifcation

Resolved - Start Time : 08/10/2024 16:30 UTC
End Time : 08/10/2024 22:35 UTC
Service impact : Some servers in rack R806l22 were temporarily unavailable.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Oct 8, 23:15 UTC

Update - The majority of the servers are no longer impacted.
Our technical teams are currently working on the remaining impacted servers.
Oct 8, 22:28 UTC

Update - Our technical teams are still working on the incident.
We apologize for any inconvenience caused.
Oct 8, 21:15 UTC

Identified - Start time : 08/10/2024 16:30 UTC
Service impact : Some servers in rack R806l22 are temporarily unavailable.
Ongoing actions : Our technical teams are working on the issue.
Update will be posted as significant progress is made.
Oct 8, 17:30 UTC

[RBX][Hosted Private Cloud] - Hosts unreachable

Resolved - Start time : 08/10/2024 09:40 UTC
End Time : 08/10/2024 10:39 UTC
Root cause : https://bare-metal-servers.status-ovhcloud.com/incidents/5535wvps1tb6
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 8, 12:06 UTC

Investigating - An incident is in progress on our Hosted Private Cloud offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 08/10/2024 09:40 UTC
Service impact : Some hosts in RBX regions are down.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 8, 10:02 UTC

[LIM1][Hosted Private Cloud] - Network equipement operation

Completed - The scheduled maintenance has been completed.
Oct 8, 02:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 08/10/2024 00:00 UTC
End time : 08/10/2024 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.

Thank you for your understanding.
Oct 2, 22:12 UTC