Hosted Private Cloud Status

OVHcloud Private Cloud Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[EU/CA][Hosted Private Cloud] - Host replacement maintenance notification

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 15, 2025 - 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 2025 - 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 15/01/2025 08:00 UTC
End time : 16/01/2025 16:00 UTC
Service impact : Concerned hosts will be put in maintenance mode during the operation and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy of our Hosted Private Cloud offer, we will be replacing Hosted Private Cloud's hosts by new ones.
Concerned customers will receive a notification regarding the replacement of their host(s).

Thank you for your understanding.
Jan 15, 2025 08:00 - Jan 16, 2025 16:00 UTC

[ERI1C][Hosted Private Cloud] - Hosts maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 06, 2025 - 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VMware offer.

Start time : 06/01/2025 08:00 UTC
End time : 15/01/2025 17:00 UTC
Service impact : vMotion will be temporarily unavailable for 20 minutes during the operation.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for hosts.
An individual communication will be sent before the upgrade begins.

Thank you for your understanding.
Jan 6, 2025 08:00 - Jan 15, 2025 17:00 UTC

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Backup as a Service || Managed Veeam for VMware Cloud Director Operational

Backup as a Service || Veeam Backup Managed Operational

Backup as a Service || Veeam Enterprise Operational

Backup as a Service || Zerto Operational

Identity, Security & Operations || Key Management Service Operational

RBX Operational

SBG Operational

Managed VMware Cloud Director || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed VMware Cloud Director || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed VMware Cloud Director || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed VMware Cloud Director || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed VMware Cloud Director || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed vSphere || BHS Under Maintenance

Network Operational

Management plane Operational

Compute Under Maintenance

Storage Operational

Managed vSphere || ERI Under Maintenance

Network Operational

Management plane Operational

Compute Under Maintenance

Storage Operational

Managed vSphere || GRA Under Maintenance

Network Operational

Management plane Operational

Compute Under Maintenance

Storage Operational

Managed vSphere || LIM Under Maintenance

Network Operational

Management plane Operational

Compute Under Maintenance

Storage Operational

Managed vSphere || RBX Under Maintenance

Network Operational

Management plane Operational

Compute Under Maintenance

Storage Operational

Managed vSphere || SBG Under Maintenance

Network Operational

Management plane Operational

Compute Under Maintenance

Storage Operational

Managed vSphere || WAW Under Maintenance

Network Operational

Management plane Operational

Compute Under Maintenance

Storage Operational

Managed vSphere || YYZ Under Maintenance

Network Operational

Management plane Operational

Compute Under Maintenance

Storage Operational

Nutanix || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[EU/CA][Hosted Private Cloud] - Veeam Backup Managed Maintenance notification Jan 20, 2025 08:00 - Jan 24, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

This may temporarily affect availability.

Start time : 20/01/2025 08:00 UTC
End time : 24/01/2025 16:00 UTC
Service impact : Backup and restoration will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, our team will carry out maintenance on the Veeam Backup Managed service.

Thank you for your understanding.
Posted on Jan 14, 2025 - 22:32 UTC

[EU/CA][Hosted Private Cloud] - VMware vCenter Server maintenance notification Jan 20, 2025 08:00 - Jan 24, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 20/01/2025 08:00 UTC
End time : 24/01/2025 16:00 UTC
Service impact : Management will be temporarily unavailable for 1h30 during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vCenter Server services.
An individual communication will be sent before the upgrade begins.

Thank you for your understanding.
Posted on Jan 14, 2025 - 22:09 UTC

[EU/CA][Hosted Private Cloud] - Veeam Backup Managed Maintenance notification Jan 27, 2025 08:00 - Jan 31, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

This may temporarily affect availability.

Start time : 27/01/2025 08:00 UTC
End time : 31/01/2025 16:00 UTC
Service impact : Backup and restoration will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, our team will carry out maintenance on the Veeam Backup Managed service.

Thank you for your understanding.
Posted on Jan 14, 2025 - 22:39 UTC

[EU/CA][Hosted Private Cloud] - VMware vCenter Server maintenance notification Jan 27, 2025 08:00 - Jan 31, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 27/01/2025 08:00 UTC
End time : 31/01/2025 16:00 UTC
Service impact : Management will be temporarily unavailable for 1h30 during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vCenter Server services.
An individual communication will be sent before the upgrade begins.

Thank you for your understanding.
Posted on Jan 14, 2025 - 21:50 UTC

Past Incidents

Jan 15, 2025

[Global][Hosted Private Cloud] - Vsphere management incident notification

Resolved - We would like to inform you that this incident has now been resolved.

Here is detail for this incident :
Start time : 14/01/2025 09:34 UTC
End time : 15/01/2025 15:21 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Jan 15, 16:01 UTC

Identified - We have determined the origin of the incident affecting our hosted private cloud on managed vSphere offer.

Here are some supplementary details :
Start time : 14/01/2025 09:34 UTC
Impacted Services : The vSphere management access is currently unreachable on hosted private cloud with IAM enabled
Customers Impact : Customers with IAM enabled may encounter management access issues on vSphere management.
No impact on customers workload.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our teams are working diligently to resolve the issue as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 15:16 UTC

Investigating - We are currently experiencing an incident impacting our hosted private cloud on managed vSphere offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible.
As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 14:33 UTC

Jan 14, 2025

No incidents reported.

Jan 13, 2025

[RBX2D][Hosted Private Cloud] - Cluster9800

Resolved - Start Time : 13/01/2025 06:12 UTC
End Time : 13/01/2025 06:20 UTC
Technical impact : RBX2D
Service impact : Cluster 9800 were temporarily inaccessible, the datastores hosted on this cluster were also unavailable.
We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : Incident due to an hardware issue.

We thank you for your understanding and patience throughout this incident
Jan 13, 13:54 UTC

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

[EU/CA][Hosted Private Cloud] - Host replacement maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 07/01/2025 16:00 UT
Jan 7, 17:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 06/01/2025 08:00 UTC
End time : 07/01/2025 16:00 UTC
Service impact : No impact is expected. Concerned hosts will be put in maintenance mode during the operation and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy of our Hosted Private Cloud offer, we will be replacing Hosted Private Cloud's hosts by new ones.
Concerned customers will receive a notification regarding the replacement of their hosts.

Thank you for your understanding.
Dec 27, 08:44 UTC

[Global][HostedPrivateCloud] - ESXI maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 07/01/2025 16:00 UTC.
Jan 7, 17:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 08:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private cloud offer.
This may temporarily affect availability.

Start time : 06/01/2025 08:00 UTC
End time : 07/01/2025 16:00 UTC
Service impact : ESXI will be put in maintenance mode for 1h during this maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an maintenance for ESXI.
An individual communication will be sent before the upgrade begins.

Thank you for your understanding.
Dec 27, 10:49 UTC

Jan 6, 2025

Unresolved incident: [ERI1C][Hosted Private Cloud] - Hosts maintenance notification.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

[RBX8][Hosted Private Cloud] - Cluster 10071

Resolved - Start Time : 04/01/2025 07:05 UTC
End Time : 04/01/2025 10:45 UTC
Technical impact : RBX8
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : Incident due to an issue on a cooling system module.

We thank you for your understanding and patience throughout this incident
Jan 4, 11:04 UTC

Identified - An incident is in progress on our Hosted Private Cloud offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 04/01/2025 07:05 UTC
Technical impact : RBX8
Service impact : We are currently facing an issue with Cluster 10071, which is temporarily inaccessible, the datastores hosted on this cluster are also unavailable.
Root cause : Incident due to an issue on a cooling system module.
Ongoing actions : Our teams are working diligently to implement a solution, and we will keep you informed of any developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Jan 4, 08:48 UTC

[RBX8][Hosted Private Cloud] - Cluster 10071

Resolved - Start Time : 04/01/2025 05:14 UTC
End Time : 04/01/2025 05:33 UTC
Technical impact : RBX8
Service impact : The Cluster 10071 was temporarily unreachable, preventing customers from accessing their servers. We are pleased to inform you that the incident has been resolved, and the situation is now fully restored to normal.
Root cause : It was due to a hardware issue.

We thank you for your understanding and patience throughout this incident
Jan 4, 06:47 UTC

Jan 3, 2025

[ERI1C][Hosted Private Cloud] - Instances unreachable incident notification

Resolved - Start Time : 03/01/2025 08:10 UTC
End Time : 03/01/2025 10:20 UTC
Technical impact : ERI1C
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : The incident was caused by a fault in the cooling module system.

We thank you for your understanding and patience throughout this incident
Jan 3, 10:38 UTC

Update - An incident is currently affecting our Hosted Private Cloud offer, resulting in a temporary impact on availability of some instances in eri1C region.

Here is detail for this incident :
Start time: 03/01/2025 08:10 UTC
Impacted Service: Some Compute instances in eri1c region are unavailable.
Customers Impact: Some instances are currently unreachable.
Ongoing Actions: Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.

We apologize for any inconvenience caused and appreciate your understanding.
Jan 3, 10:13 UTC

Investigating - We have detected an issue on one of our services. We will update informations when we will have more details.
Jan 3, 09:37 UTC

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.