Hosted Private Cloud Status

OVHcloud Private Cloud Status

Current status

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Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 18, 2025 - 15:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 2025 - 07:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect the availability of vMotion.

Start time : 16/04/2025 07:00 UTC
End time : 23/04/2025 18:00 UTC
Service impact : During the maintenance, customers may experience temporary service interruptions or difficulties accessing secure services.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.

Thank you for your understanding.
Apr 16, 2025 07:00 - Apr 23, 2025 18:00 UTC

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Backup as a Service || Managed Veeam for VMware Cloud Director Operational

Backup as a Service || Veeam Backup Managed Operational

Backup as a Service || Veeam Enterprise Operational

Backup as a Service || Zerto Operational

Identity, Security & Operations || Key Management Service Operational

BHS Operational

RBX Operational

SBG Operational

YYZ Operational

Managed VMware Cloud Director || BHS Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed VMware Cloud Director || ERI Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed VMware Cloud Director || LIM Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed VMware Cloud Director || RBX Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed VMware Cloud Director || SBG Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed vSphere || BHS Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed vSphere || ERI Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed vSphere || GRA Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed vSphere || LIM Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed vSphere || RBX Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed vSphere || SBG Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed vSphere || WAW Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Managed vSphere || YYZ Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Operational

Nutanix || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[RBX2D][Hosted Private Cloud] - Equipment update notification Apr `22`, `2025` `06:30`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 22/04/2025 06:30 UTC
End time : 22/04/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers..

Thank you for your understanding.
Posted on Apr 07, 2025 - 08:50 UTC

[ER1IC][Hosted Private Cloud] - Migration Zpool Apr `22`, `2025` `07:00` - Apr `25`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 22/04/2025 07:00 UTC
End time : 25/04/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on the zpool.
Service improvement : As part of our continuous improvement policy, our teams will perform filer transfers.

Thank you for your understanding.
Posted on Apr 09, 2025 - 20:10 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Apr `22`, `2025` `07:00` - Apr `26`, `2025` `15:00` UTC

Update - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 22/04/2025 07:00 UTC
End time : 25/04/2025 15:00 UTC
Service impact : vSphere not accessible for 1 hour and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Apr 10, 2025 - 10:07 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 2025 - 10:06 UTC

Update - The current maintenance will take more time than expected.

Below you can find the new end time of the operation.

Start time : 22/04/2025 07:00 UTC
End time : 25/04/2025 15:00 UTC
Apr 09, 2025 - 14:26 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 14/04/2025 07:00 UTC
End time : 18/04/2025 15:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Apr 02, 2025 - 21:56 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Apr `28`, `2025` `07:00` - Apr `30`, `2025` `15:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 2025 - 10:10 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 28/04/2025 07:00 UTC
End time : 30/04/2025 15:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Apr 09, 2025 - 20:32 UTC

[ER1IC][Hosted Private Cloud] - Migration Zpool Apr `28`, `2025` `07:00` - Apr `30`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 28/04/2025 07:00 UTC
End time : 30/04/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on the zpool.
Service improvement : As part of our continuous improvement policy, our teams will perform filer transfers.

Thank you for your understanding.
Posted on Apr 09, 2025 - 20:21 UTC

[RBX2D][Hosted Private Cloud] - Equipment update notification Apr `29`, `2025` `06:30`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 29/04/2025 06:30 UTC
End time : 29/04/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers..

Thank you for your understanding.
Posted on Apr 07, 2025 - 14:58 UTC

[RBX2D][Hosted Private Cloud] - Equipment update notification Apr `29`, `2025` `11:00`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 29/04/2025 11:00 UTC
End time : 29/04/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers..

Thank you for your understanding.
Posted on Apr 07, 2025 - 15:02 UTC

[RBX2A][Hosted Private Cloud] - Equipment update notification Apr `30`, `2025` `06:30`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 30/04/2025 06:30 UTC
End time : 30/04/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers..

Thank you for your understanding.
Posted on Apr 07, 2025 - 15:29 UTC

[RBX2A][Hosted Private Cloud] - Equipment update notification Apr `30`, `2025` `11:00`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 30/04/2025 11:00 UTC
End time : 30/04/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Apr 07, 2025 - 15:36 UTC

[RBX2A/RBX2B][Hosted Private Cloud] - Equipment update notification May `5`, `2025` `06:30`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 05/05/2025 06:30 UTC
End time : 05/05/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Apr 07, 2025 - 15:42 UTC

[ERI1C][Hosted Private Cloud] - Migration Zpool May `5`, `2025` `07:00` - May `7`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 05/05/2025 07:00 UTC
End time : 07/05/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on the zpool.
Service improvement : As part of our continuous improvement policy, our teams will perform filer transfers.

Thank you for your understanding.
Posted on Apr 10, 2025 - 22:07 UTC

[RBX2B][Hosted Private Cloud] - Equipment update notification May `5`, `2025` `11:00`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 05/05/2025 11:00 UTC
End time : 05/05/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Apr 07, 2025 - 21:12 UTC

[RBX2B][Hosted Private Cloud] - Equipment update notification May `6`, `2025` `06:30`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 06/05/2025 06:30 UTC
End time : 06/05/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Apr 07, 2025 - 21:25 UTC

[RBX2B/SBG1A][Hosted Private Cloud] - Equipment update notification May `6`, `2025` `11:00`-`21:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 07, 2025 - 22:53 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 06/05/2025 11:00 UTC
End time : 06/05/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Apr 07, 2025 - 21:37 UTC

[RBX2D/SBG1A][Hosted Private Cloud] - Equipment update notification May `7`, `2025` `06:30`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 07/05/2025 06:30 UTC
End time : 07/05/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Apr 07, 2025 - 21:48 UTC

[RBX2D][Hosted Private Cloud] - Equipment update notification May `12`, `2025` `06:30`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 12/05/2025 06:30 UTC
End time : 12/05/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Apr 07, 2025 - 13:30 UTC

[RBX2D][Hosted Private Cloud] - Equipment update notification May `12`, `2025` `11:00`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 12/05/2025 11:00 UTC
End time : 12/05/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Apr 07, 2025 - 13:41 UTC

[RBX2D][Hosted Private Cloud] - Equipment update notification May `13`, `2025` `06:30`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 13/05/2025 06:30 UTC
End time : 13/05/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Apr 07, 2025 - 13:49 UTC

[RBX2D][Hosted Private Cloud] - Equipment update notification May `13`, `2025` `11:00`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 13/05/2025 11:00 UTC
End time : 13/05/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Apr 07, 2025 - 14:05 UTC

[RBX2D][Hosted Private Cloud] - Equipment update notification May `14`, `2025` `06:30`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 14/05/2025 06:30 UTC
End time : 14/05/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Apr 07, 2025 - 14:08 UTC

[RBX2D][Hosted Private Cloud] - Equipment update notification May `14`, `2025` `11:00`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 14/05/2025 11:00 UTC
End time : 14/05/2025 21:00 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Apr 07, 2025 - 14:27 UTC

[ERI1C][Hosted Private Cloud] - Migration Zpool May `19`, `2025` `07:00` - May `23`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 19/05/2025 07:00 UTC
End time : 23/05/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on the zpool.
Service improvement : As part of our continuous improvement policy, our teams will perform filer transfers.

Thank you for your understanding.
Posted on Apr 10, 2025 - 17:19 UTC

[ERI1C][Hosted Private Cloud] - Migration Zpool Jun `2`, `2025` `07:00` - Jun `6`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 02/06/2025 07:00 UTC
End time : 06/06/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on the zpool.
Service improvement : As part of our continuous improvement policy, our teams will perform filer transfers.

Thank you for your understanding.
Posted on Apr 10, 2025 - 17:43 UTC

[ERI1C][Hosted Private Cloud] - Migration Zpool Jun `10`, `2025` `07:00` - Jun `13`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 10/06/2025 07:00 UTC
End time : 13/06/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on the zpool.
Service improvement : As part of our continuous improvement policy, our teams will perform filer transfers.

Thank you for your understanding.
Posted on Apr 10, 2025 - 19:38 UTC

[ERI1C][Hosted Private Cloud] - Migration Zpool Jun `16`, `2025` `07:00` - Jun `20`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 16/06/2025 07:00 UTC
End time : 20/06/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on the zpool.
Service improvement : As part of our continuous improvement policy, our teams will perform filer transfers.

Thank you for your understanding.
Posted on Apr 10, 2025 - 19:49 UTC

[ERI1C][Hosted Private Cloud] - Migration Zpool Jul `7`, `2025` `07:00` - Jul `11`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 07/07/2025 07:00 UTC
End time : 11/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on the zpool.
Service improvement : As part of our continuous improvement policy, our teams will perform filer transfers.

Thank you for your understanding.
Posted on Apr 10, 2025 - 21:51 UTC

Past Incidents

Apr 20, 2025

No incidents reported today.

Apr 19, 2025

[RBX8][Hosted Private Cloud] - R805L20 incident notification

Resolved - We would like to inform you that the incident on rack R805L20 in RBX8. has now been resolved.

Here is detail for this incident :
Start time : 18/04/2025 23:53 UTC
End time : 19/04/2025 08:17 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 19, 08:19 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The network equipment has been replaced. A significant number of hosts are operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 19, 08:16 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Network connectivity on this rack is currently impacted due to a switch failure.
Ongoing Actions : Our teams are actively working on replacing the faulty switch to restore service and minimize downtime.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 19, 02:29 UTC

Identified - We are currently experiencing an incident affecting our Hosted Private Cloud offering, which is causing temporary availability issues in the rack R805L20 in RBX8.

Here is detail for this incident :
Start time : 18/04/2025 23:53 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their Hosted Private Cloud services in a specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 19, 00:02 UTC

Apr 18, 2025

[EU/CA][Hosted Private Cloud] - Host replacement maintenance notification

Completed - The maintenance is completed, all services are operational.
Apr 18, 15:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect the availability of vMotion.

Start time : 14/04/2025 07:00 UTC
End time : 18/04/2025 15:00 UTC
Service impact : Concerned hosts will be put in maintenance mode during the operation and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy of our Hosted Private Cloud offer, we will be replacing Hosted Private Cloud's hosts by new ones.
Concerned customers will receive a notification regarding the replacement of their hosts.

Thank you for your understanding.
Apr 2, 21:11 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification

Completed - The maintenance is completed, all services are operational.
Apr 18, 15:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private cloud offer.
This may temporarily affect availability.

Start time : 14/04/2025 07:00 UTC
End time : 18/04/2025 15:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Apr 9, 00:01 UTC

[RBX8][VMware Private Cloud] - VMware Private Cloud incident notification

Resolved - We would like to inform you that the incident on our VMware Private Cloud offering, have been resolved
Start Time : 14/04/2025 12:30 UTC
End Time : 15/04/2025 14:59 UTC
Root cause : This incident is caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident
Apr 18, 12:14 UTC

Update - The service impacted by this incident has been reachable and stable since 14/04/2025 14:59 UTC.

We continue to monitor the situation to ensure the state of the service. No further impact have observed since last update.
If you’re experiencing an impact nonetheless, here is the advised troubleshooting procedure :
Troubleshooting Reminder : For customers that are still experiencing issues accessing their Virtual Machines (VMs), please reboot the impacted VMs to resolve the issue. To ensure data consistency, we recommend running the FSCK tool.
Ongoing Actions : Our technical teams continue to actively monitor the situation to ensure the service remains stable and to quickly address any potential issues that may arise.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 16:44 UTC

Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The service is back to nominal state.
Customers who are still unable to access their VMs, need to reboot their impacted VMs.
To check data consistency we recommend that you use FSCK tool.
Ongoing Actions :Our technical teams are currently monitoring the situation.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 14, 14:59 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the VMs are now operational.
Customers who are still unable to access their VMs, need to reboot their impacted VMs.
To check data consistency we recommend that you use FSCK tool.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 14, 14:49 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the VMs are now operational.
Customers who are still unable to access their VMs, need to reboot their impacted VMs.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 14, 14:07 UTC

Identified - We have determined the origin of the incident affecting our VMware Private Cloud offer on the rack R821L17 in the region RBX2B.

Here are some supplementary details :
Start time : 14/04/2025 12:30 UTC
Impacted Service(s) : Some datastores are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their VMs located in rack R821L17.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 14, 13:48 UTC

Investigating - We are currently experiencing an incident affecting our VMware Private Cloud offering, which is causing temporary availability issues in the region RBX2B.

Here is detail for this incident :
Start time : 14/04/2025 12:30 UTC
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 14, 13:10 UTC

Apr 17, 2025

[GRA][Hosted Private Cloud] - incident notification

Resolved - We would like to inform you that the incident on our Hosted Private Cloud offer on the specific region has now been resolved.

Here is detail for this incident :
Start time : 17/04/2025 01:35 UTC
End time : 17/04/2025 02:10 UTC
Root Cause : This incident is caused by https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn.

We thank you for your understanding and patience throughout this incident.
Apr 17, 03:23 UTC

Identified - We have determined the origin of the incident affecting our Hosted Private Cloud offer on the specific region.

Here are some supplementary details :
Start time : 17/04/2025 01:35 UTC
Impacted Service(s) : Hosted Private Cloud offers
Customers Impact : Customers are temporarily unable to access and use their Hosted Private Cloud services in GRA.
Root Cause : This incident is caused by https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 02:44 UTC

Apr 16, 2025

[RBX/BHS][Hosted Private Cloud] - Hosts maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 16/04/2025 16:00 UTC.
Apr 16, 19:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 16/04/2025 07:00 UTC
End time : 16/04/2025 16:00 UTC
Service impact : Concerned hosts will be put in maintenance mode during the operation and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy of our Hosted Private Cloud offer, we will be replacing Hosted Private Cloud's hosts by new ones.
Concerned customers will receive a notification regarding the replacement of their hosts..

Thank you for your understanding.
Apr 2, 04:27 UTC

[RBX8][Hosted Private Cloud] - Rack R806L23

Resolved - We had an incident affecting our Hosted Private Cloud offering, which caused temporary availability issues in the rack R806L23 in RBX8.

Here is detail for this incident :
Start time : 16/04/2025 16:19 UTC
End time : 16/04/2025 17:10 UTC
Impacted Service(s) : Some hosts were temporarily unavailable.
Service impact : Some customers were temporarily unable to access and use their VMs located in rack R806L23.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 16, 17:42 UTC

Apr 15, 2025

Apr 14, 2025

Apr 13, 2025

No incidents reported.

Apr 12, 2025

[LIM1c][Hosted Private Cloud] - Storage incident notification

Resolved - We would like to inform you that the incident on our Storage offering has now been resolved.

Here is detail for this incident :
Start time : 12/04/2025 16:04 UTC
End time : 12/04/2025 19:22 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Apr 12, 19:27 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 17:18 UTC

Investigating - We are currently experiencing an incident affecting our Storage offering, which is causing temporary Availability issues in the LIM1c region.

Here is detail for this incident :
Start time : 12/04/2025 16:04 UTC
Impacted Service(s) : Some datastores are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 16:51 UTC

[RBX2C][VMware Private Cloud] - VMware Private Cloud incident notification

Resolved - We would like to inform you that the incident on our VMware Private Cloud offer has now been resolved.

Here is detail for this incident :
Start time : 12/04/2025 08:28 UTC
End time : 12/04/2025 15:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 12, 15:44 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical teams are still working on restoring the service as quickly as possible.
Ongoing Actions : We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 10:24 UTC

Identified - We have determined the origin of the incident affecting our VMware Private Cloud offer on the region RBX2C.

Here are some supplementary details :
Start time : 12/04/2025 08:28 UTC
Impacted Service : Some hosts in the RBX2C region are unreachable.
Customers Impact : Customers are temporarily unable to access and use their hosts located in the specified region.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 08:37 UTC

Apr 11, 2025

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification

Completed - The scheduled maintenance has been completed.
Apr 11, 14:32 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 10, 17:11 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 10, 10:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 07/04/2025 07:00 UTC
End time : 11/04/2025 15:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding.
Apr 2, 21:33 UTC

[EU/CA][Hosted Private Cloud] - Host replacement maintenance notification

Completed - The scheduled maintenance has been completed.
Apr 11, 14:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect the availability of vMotion.

Start time : 07/04/2025 07:00 UTC
End time : 11/04/2025 15:00 UTC
Service impact : Concerned hosts will be put in maintenance mode during the operation and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy of our Hosted Private Cloud offer, we will be replacing Hosted Private Cloud's hosts by new ones.
Concerned customers will receive a notification regarding the replacement of their hosts.

Thank you for your understanding.
Apr 2, 20:34 UTC

Apr 10, 2025

[EU/CA][Veeam] - Upgrade Veeam enterprise

Completed - The scheduled maintenance has been completed.
All the services are now operational since 12:33 UTC.
Apr 10, 14:31 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 10, 14:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 8, 23:25 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Veeam offer.

Start time : 10/04/2025 07:00 UTC
End time : 10/04/2025 15:00 UTC
Service impact : Veeam Enterprise service will be down during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an update for our Veeam Enterprise product.

Thank you for your understanding.
Apr 8, 23:23 UTC

[LIM3][Hosted Private Cloud] - Rack LIM0303A05A

Resolved - We would like to inform you that the incident on the rack LIM0303A05A has now been resolved.

Here is detail for this incident :
Start time : 10/04/2025 06:36 UTC
End time : 10/04/2025 12:30 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 10, 12:40 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of hosts were restored. There are still a few hosts that are temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 10, 11:43 UTC

Identified - We have determined the origin of the incident affecting our Hosted Private Cloud offer on the specific rack LIM0303A05A.

Here are some supplementary details :
Start time : 10/04/2025 06:36 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 10, 08:14 UTC

Investigating - We are currently experiencing an incident affecting our Hosted Private Cloud offering, which is causing temporary availability issues in the rack LIM0303A05A.

Here is detail for this incident :
Start time : 10/04/2025 06:36 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 10, 07:05 UTC

Apr 9, 2025

[CA][Hosted Private Cloud] - Veeam Enterprise Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 15:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Veeam offer.

Start time : 09/04/2025 07:00 UTC
End time : 09/04/2025 15:00 UTC
Service impact : Veeam Enterprise service will be down during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an update for our Veeam Enterprise product.

Thank you for your understanding.
Apr 8, 19:24 UTC

Apr 8, 2025

[RBX2D][Hosted Private Cloud] - Equipment update notification

Completed - The scheduled maintenance has been completed.
All the services have been operational since 07:59 UTC.
Apr 8, 08:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 04:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 08/04/2025 04:00 UTC
End time : 08/04/2025 09:30 UTC
Service impact : You may experience micro cuts during maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple servers.

Thank you for your understanding.
Apr 2, 05:28 UTC

Apr 7, 2025

Apr 6, 2025

No incidents reported.