Hosted Private Cloud Status

OVHcloud Private Cloud Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[LIM1C][VMware Private Cloud] - vCenter upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 2022 - 14:17 UTC

Scheduled - Start time : 28/11/2022 07:00 UTC
End time : 02/12/2022 18:00 UTC
Service impact : The current intervention will be done by pool. The management plane will be unavailable for 3 hours for each of them.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.

[Global][Hosted Private Cloud] - Vmware

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 2022 - 08:00 UTC

Scheduled - Start time : 17/10/2022 08:00 UTC
End time : 16/12/2022 19:00 UTC
Service impact : During the maintenance the backup and restore will be unavailable.
Service improvement : The objectif of this maintenance is to remove Active Directory connected to the VMs.

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Nutanix || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || BHS Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || ERI Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || FRA Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || LIM Under Maintenance

Network Operational

Management plane Under Maintenance

Compute Operational

Storage Under Maintenance

VMware Private Cloud || LON Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || RBX Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || SBG Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || WAW Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

Veeam || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Anthos || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Persistent Storage Operational

Backup as a Service || Veeam Backup Managed Operational

Veeam || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[RBX2A/RBX2B/RBX2D/ERI1C/WAW1C/BHS1A/PAR1C][VMware Private Cloud] - vCenter upgrade Dec 5, 2022 03:00 - Dec 9, 2022 17:00 UTC

Start time : 05/12/2022 03:00 UTC
End time : 09/12/2022 17:00 UTC
Service impact : The current intervention will be done by pool. The management plane will be unavailable for 3 hours for each of them.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
Posted on Nov 29, 2022 - 23:04 UTC

[LIM1C][VMware Private Cloud] - vCenter upgrade Dec 5, 2022 07:00 - Dec 9, 2022 18:00 UTC

Start time : 05/12/2022 07:00 UTC
End time : 09/12/2022 18:00 UTC
Service impact : The management plane will be unavailable for 3 hours.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
Posted on Nov 28, 2022 - 21:46 UTC

[WAW1C][HostedPrivateCloud] - GWSSL operation Dec 5, 2022 08:00-20:00 UTC

Start time : 05/12/2022 08:00 UTC
End time : 06/12/2022 20:00 UTC
Service impact : Management panel wont be available during the maintenance.
Service improvement : Following our continuous improvement policy, we need to perform a operation on deployments of the GatewaySSL VMs.
Posted on Dec 02, 2022 - 02:16 UTC

[RBX8][HostedPrivateCloud] - Network equipent operation Dec 7, 2022 04:00 - Dec 14, 2022 21:00 UTC

Start time : 07/12/2022 04:00 UTC
End time : 14/12/2022 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will do a maintenance operation on our network equipment related to Hosted Private Cloud products to maintain consistency.
Posted on Dec 02, 2022 - 01:06 UTC

[RBX-BHS][HostedPrivateCloud] - Network equipment operation Dec 8, 2022 05:00-20:00 UTC

Start time : 08/12/2022 05:00 UTC
End time : 08/12/2022 20:00 UTC
Service impact : A few seconds of I/O freeze when the service will do a switchover (2 times).
Service improvement : Following our continuous improvement policy, we are doing an operation on some devices related to HostedPrivateCloud.
Posted on Dec 02, 2022 - 01:28 UTC

[LIM1C][VMware Private Cloud] - vCenter upgrade Dec 12, 2022 07:00 - Dec 16, 2022 18:00 UTC

Start time : 12/12/2022 07:00 UTC
End time : 16/12/2022 18:00 UTC
Service impact : The management plane will be unavailable for 3 hours.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
Posted on Nov 28, 2022 - 21:50 UTC

[LIM1C][VMware Private Cloud] - vCenter upgrade Dec 19, 2022 07:00 - Dec 23, 2022 18:00 UTC

Start time : 19/12/2022 07:00 UTC
End time : 23/12/2022 18:00 UTC
Service impact : The management plane will be unavailable for 3 hours.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
Posted on Nov 28, 2022 - 21:54 UTC

[Global][Dedicated Cloud] - End of Life Dedicated Cloud Dec 19, 2022 10:00 - Dec 20, 2022 10:00 UTC

End of Life Dedicated Cloud: 30 September 2022
We informed you in October 2021 that our Dedicad Cloud service will reach its end of life and will be discontinued the 30st September 2022. This step is important for your VMware platforms to improve the quality of service, performance, and security of your clusters. Indeed, "Dedicated Cloud" hardware used, pre-2016, does not allow us to provide the best level of service and integration with new modern architectures of VMware.
Following our previous email, many customers started to plan and/or to migrate and we encourage you to do the same to avoid the September deadline.

Guide to migrating to a new infrastructure:
https://docs.ovh.com/gb/en/private-cloud/vdc-migration/
Posted on Jul 25, 2022 - 13:27 UTC

Past Incidents

Dec 2, 2022

[RBX7][Hosted Private Cloud] - Network equipment operation

Completed - The scheduled maintenance has been completed.
Dec 2, 02:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 01:00 UTC

Scheduled - Start time : 02/12/2022 01:00 UTC
End time : 02/12/2022 03:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we need to replace a network equipment.
Nov 30, 22:15 UTC

Dec 1, 2022

[RBX/BHS][Hosted Private Cloud] - Upgrade Network Equipement

Completed - The scheduled maintenance has been completed.
Dec 1, 21:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 05:00 UTC

Scheduled - Start time : 01/12/2022 05:00 UTC
End time : 01/12/2022 19:00 UTC
Service impact : A few seconds of I/O freeze when the service will do a switchover (2 times).
Service improvement : As part of our continuous improvement policy, we will upgrade our network equipments.
Nov 10, 16:54 UTC

Nov 30, 2022

[RBX/ERI][Hosted Private Cloud] - Upgrade Network Equipement

Completed - The scheduled maintenance has been completed.
Nov 30, 18:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 05:01 UTC

Scheduled - Start time : 30/11/2022 05:00 UTC
End time : 30/11/2022 19:00 UTC
Service impact : A few seconds of I/O freeze when the service will do a switchover (2 times).
Service improvement : As part of our continuous improvement policy, we will upgrade our network equipments.
Nov 10, 16:53 UTC

[RBX8][Hosted Private Cloud] - R820L21/R820L18/R820L23/R820L17

Resolved - Start Time : 30/11/2022 09:20 UTC
End Time : 30/11/2022 11:30 UTC
Root cause :Our first investigation is towards a scheduled maintenance (normally without impact) : https://network.status-ovhcloud.com/incidents/1khfl101phrr
Nov 30, 13:27 UTC

Monitoring - All the hosts are reachable.
We keep the situation under observation for the next hour.
We apologize for the inconvenience caused
Nov 30, 11:36 UTC

Investigating - Start time : 30/11/2022 09:20 UTC
Service impact : Host in R820L21, R820L18, R820L23 and R820L17 could be unreachable
Ongoing actions : Our first investigation is towards a scheduled maintenance (normally without impact) : https://network.status-ovhcloud.com/incidents/1khfl101phrr
Our technical teams are working on the issue. Update will be post as significant progress is made.
Nov 30, 10:34 UTC

[SBG3][Hosted Private Cloud] - Network equipement operation

Completed - Maintenance has been abandoned.
Nov 30, 04:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 23:00 UTC

Scheduled - Start time : 29/11/2022 23:00 UTC
End time : 30/11/2022 05:00 UTC
Service impact : Customers might experience twice a few seconds of input/output freeze for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment
Oct 27, 17:42 UTC

Nov 29, 2022

Unresolved incident: [LIM1C][VMware Private Cloud] - vCenter upgrade.

Nov 28, 2022

[RBX2A-RBX2B-RBX2D-ERI1C-WAW1C-BHS1A][VMware Private Cloud] - vCenter upgrade

Completed - The scheduled maintenance has been completed.
Nov 28, 14:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 03:00 UTC

Scheduled - Start time : 28/11/2022 03:00 UTC
End time : 02/12/2022 17:00 UTC
Service impact : The current intervention will be done by pool. The management plane will be unavailable for 3 hours for each of them.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
Nov 22, 23:26 UTC

[RBX8][Hosted Private Cloud] - IPv6 DNS Resolver

Completed - The scheduled maintenance is still planned.
However we are moving the report to a more appropriate perimeter.
Related Maintenance : [Global][DNS Resolver] - IPv6 Infrastructure Migration
Nov 28, 12:30 UTC

Scheduled - Start time : 29/11/2022 06:00 UTC
End time : 29/11/2022 07:00 UTC
Service impact : None
Service improvement : We need to move the IPv6 DNS Resolver to a new infrastructure.
Nov 23, 22:50 UTC

[RBX8][Network] - Rack R801A00

Resolved - Start Time : 28/11/2022 10:22 UTC
End Time : 28/11/2022 10:38 UTC
Root cause : Network equipment malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Nov 28, 10:45 UTC

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

[LIM1C][VMware Private Cloud] - vCenter upgrade

Completed - The scheduled maintenance has been completed.
Nov 25, 18:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 16:57 UTC

Scheduled - Start time : 21/11/2022 07:00 UTC
End time : 25/11/2022 18:00 UTC
Service impact : The management plane will be unavailable for 3 hours for each of them.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
Nov 21, 16:54 UTC

[BHS1A/RBX2A/RBX2B][VMware Private Cloud] - vCenter upgrade

Completed - The scheduled maintenance has been completed.
Nov 25, 16:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:00 UTC

Scheduled - Start time : 21/11/2022 07:00 UTC
End time : 25/11/2022 16:00 UTC
Service impact : The current intervention will be done by pool. The management plane will be unavailable for 3 hours for each of them.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
Nov 18, 21:05 UTC

Nov 24, 2022

[RBX7][VMware Private Cloud] - R701A24

Resolved - Start Time : 24/11/2022 10:30 UTC
End Time : 24/11/2022 18:38 UTC
Service impact : The deployment of the new servers in rack R701A24 was temporarily unavailable
Root cause : A network equipment failure caused the incident
Nov 24, 18:39 UTC

Identified - Start time : 24/11/2022 10:30 UTC
Service impact : The deployment of the new servers in rack R701A24 is temporarily unavailable
Root cause : A network equipment failure caused the incident
Ongoing actions : Our teams are currently working to solve the problem
Nov 24, 15:58 UTC

Nov 23, 2022

No incidents reported.

Nov 22, 2022

[SBG3][Hosted Private Cloud] - Network equipement operation

Completed - The maintenance wont be completed in scheduled time.
It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Nov 22, 23:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:01 UTC

Scheduled - Start time : 22/11/2022 23:00 UTC
End time : 23/11/2022 05:00 UTC
Service impact : Customers might experience twice a few seconds of input/output freeze for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment
Oct 27, 17:35 UTC

Nov 21, 2022

[RBX][Hosted Private Cloud] - Upgrade Network Equipement

Completed - The scheduled maintenance has been completed.
Nov 21, 16:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 05:00 UTC

Scheduled - Start time : 21/11/2022 05:00 UTC
End time : 21/11/2022 16:00 UTC
Service impact : A few seconds of I/O freeze when the service will do a switchover (2 times).
Service improvement : As part of our continuous improvement policy, we will upgrade our network equipments.
Nov 10, 16:54 UTC

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

[FR][Hosted Private Cloud] - Host upgrade

Completed - The scheduled maintenance has been completed.
Nov 18, 17:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:00 UTC

Scheduled - Start time : 15/11/2022 07:00 UTC
End time : 18/11/2022 17:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our internal infrastructure, we will doing an internal maintenance on NSX, ESXi and Veeam for an internal host.
Nov 11, 01:01 UTC

[BHS1A/RBX2A/RBX2B][VMware Private Cloud] - vCenter upgrade

Completed - The scheduled maintenance has been completed.
Nov 18, 16:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 04:00 UTC

Scheduled - Start time : 14/11/2022 04:00 UTC
End time : 18/11/2022 16:00 UTC
Service impact : The current intervention will be done by pool. The management plane will be unavailable for 3 hours for each of them.
Service improvement : As part of our continuous improvement policy of our infrastructure, we are rolling an upgrade for the VMware vCenter Server Appliance solution.
Nov 9, 19:48 UTC

[WAW1][Infrastructure] - Rows W03 W04

Resolved - Start Time : 18/11/2022 08:44 UTC
End Time : 18/11/2022 13:30 UTC
Root cause : https://bare-metal-servers.status-ovhcloud.com/incidents/lb0dnf79rjv3
Our technical teams resolved the issue. All impacted services are now operational.
Nov 18, 16:03 UTC

Monitoring - All impacted services are operational.
Our technical teams are checking all services that were impacted.
We apologize for the inconvenience caused.
Nov 18, 12:30 UTC

Update - Our technical teams are hands on the issue.
Further investigations by our teams indicate a return to service from 12:00 UTC.
Nov 18, 10:12 UTC

Update - W03A range is now up and operationnal.
Racks on W04B are still down except W04B13 - W04B14 - W04B15
Racks currently unavailable : W04B01 / W04B02 / W04B03 / W04B04 / W04B05 / W04B06 / W04B07 / W04B08 / W04B09
Nov 18, 09:57 UTC

Identified - The first investigations indicate a shutdown of the equipment due to a defect in the cooling system.
Our technical teams indicate a return to service from 14:00 UTC and are looking to reduce this delay.
We apologize for the inconvenience caused.
Nov 18, 09:30 UTC

Investigating - Start time : 18/11/2022 08:44 UTC
Service impact : Servers in the rows W03 and W04 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Nov 18, 09:12 UTC