Hosted Private Cloud Status

OVHcloud Private Cloud Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

Update - Update: Our teams continue to work on the resolution of this incident. We will keep you informed of its evolution.
May 17, 21:00 UTC

Update - Update: Currently, our teams are still working to identify the cause of this incident.
May 17, 18:21 UTC

Investigating - Start time: 12/05/2022
User impact : Since Thursday, we have observed instability of connections between some network equipments. Latency is observed on accessing hosts and storage.
Technical impact (DC/geographical area) : rbx2a and rbx2c
Ongoing Actions: Our teams are currently investiganting the cause of this issue.
May 17, 16:28 UTC

[Global][Hosted Private Cloud] - Zerto upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 07:00 UTC

Scheduled - Start time : 17/05/2022 07:00 UTC
End time : 19/02/2022 15:00 UTC
Service impact : Zerto replication cut during the maintenance
Service improvement : Upgrade Zerto

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Nutanix || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

VMware Private Cloud || BHS Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || ERI Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || FRA Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || LIM Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || LON Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || RBX Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || SBG Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

VMware Private Cloud || WAW Under Maintenance

Network Operational

Management plane Operational

Compute Operational

Storage Under Maintenance

Veeam || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || FRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || RBX Degraded Performance

Network Degraded Performance

Management plane Operational

Compute Operational

Storage Degraded Performance

Veeam || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Veeam || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Anthos || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Persistent Storage Operational

Backup as a Service || Veeam Backup Managed Operational

Veeam || LON Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 18, 2022

No incidents reported today.

May 17, 2022

Unresolved incidents: [RBX][Hosted Private Cloud] - Network, [Global][Hosted Private Cloud] - Zerto upgrade.

May 16, 2022

[RBX7][Vsphere] - R719B13/R719B14

Resolved - Start time : 16/05/2022 11:20 UTC
End time : 16/05/2022 11:36 UTC
Service status: The access to the management interface and some Hosts were unreachable
Root cause : It was due to a water leak.
May 16, 12:25 UTC

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

[RBX2/7][Hosted Private Cloud- Datastores] TOR Switch upgrade

Completed - The current maintenance is postponed.
May 12, 21:31 UTC

Scheduled - Start time : 12/05/2022 22:00 UTC
End time : 13/05/2022 04:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 04:08 UTC

[Worldwide][Hosted Private Cloud] - Zerto v9.0

Completed - The scheduled maintenance has been completed.
May 12, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 07:00 UTC

Scheduled - Start time : 10/05/2022 07:00 UTC
End time : 12/05/2022 19:00 UTC
Service impact : Slowdowns observed on some hosted websites
Service improvement : Improving service security and upgrading for future hosted private cloud offerings.
We are upgrading the Zerto service to version 9.0
May 5, 21:39 UTC

[RBX2/7][Hosted Private Cloud- Datastores] TOR Switch upgrade

Completed - The current maintenance is postponed.
May 12, 03:31 UTC

Scheduled - Start time : 12/05/2022 04:00 UTC
End time : 12/05/2022 07:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 03:38 UTC

May 11, 2022

[RBX2/7][Hosted Private Cloud- Datastores] TOR Switch upgrade

Completed - The current maintenance will be postponed.
May 11, 21:36 UTC

Update - The current maintenance will be postponed.
May 11, 21:35 UTC

Scheduled - Start time : 11/05/2022 22:00 UTC
End time : 12/05/2022 04:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 03:23 UTC

[RBX2/7][Hosted Private Cloud- Datastores] TOR Switch upgrade

Completed - Update: This operation has been postponed, you will be informed for the new schedule.
May 11, 03:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 UTC

Scheduled - Start time : 10/05/2022 22:00 UTC
End time : 11/05/2022 04:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 02:45 UTC

[RBX2/7][Hosted Private Cloud- Datastores] TOR Switch upgrade

Completed - Update: This operation has been postponed, you will be informed for the new schedule.
May 11, 03:35 UTC

Scheduled - Start time : 11/05/2022 04:00 UTC
End time : 11/05/2022 07:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 03:04 UTC

May 10, 2022

[Global][Hosted Private Cloud- Datastores] TOR Switch upgrade

Completed - The scheduled maintenance has been completed.
May 10, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 04:00 UTC

Update - Update : This operation has been postponed. We will inform you for the new dates.
May 10, 03:36 UTC

Scheduled - Start time : 10/05/2022 04:00 UTC
End time : 10/05/2022 07:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 01:44 UTC

May 9, 2022

[Global][Hosted Private Cloud- Datastores] TOR Switch upgrade

Completed - The scheduled maintenance has been completed.
May 9, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 04:00 UTC

Scheduled - Start time : 09/05/2022 04:00 UTC
End time : 09/05/2022 07:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy, this change is to upgrade the Switch version to maintain consistency
May 3, 23:08 UTC

[LIM1][Network] - Network devices update

Completed - The scheduled maintenance has been completed.
May 9, 06:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 03:30 UTC

Scheduled - Start time : 09/05/2022 03:30 UTC
End time : 09/05/2022 05:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be updating our network equipment.
Apr 26, 23:49 UTC

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

[Global][Hosted private cloud] - Maintenance upgrade host - wave 12

Completed - The scheduled maintenance has been completed.
May 6, 17:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 06:01 UTC

Scheduled - Start time : 02/06/2022 06:00 UTC
End time : 06/05/2022 17:00 UTC
Description : If you are from wave 12 you will receive a mail from us and you will be able to schedule again with the manager.
Builds will be pushed to the host, put in maintenance mode, all Virtual machines will be moved with Vmotion and last hosts will be rebooted .
If we meet an issue during the reboot of the host , it will be replaced. (20 min)

If major update have to be done, it will be two successive reboots like this:

Host v6.0 : upgrade major to v6.7, reboot, then upgrade minor to the last build v6.7, reboot.
Host v6.5 : upgrade major to v6.7, reboot, then upgrade minor to the last build v6.7, reboot.
Host v6.7 : upgrade minor to the last build 19195723 if needed, reboot.

If hosts are already on build 19195723, they will be skipped.
Service impact : None
Service improvement : All hosts have to be upgraded frequently due to the VMware's matrix of compatibility and also due to the CVE.
Apr 26, 20:50 UTC

May 5, 2022

[RBX8][Hosted Private Cloud] - Storage

Resolved - Start time: 05/05/2022 08:50 UTC
End Time : 05/05/2022 13:24 UTC
Root cause : A hardware needed to be reconfigured.
May 5, 14:05 UTC

Update - Update : Following a fix set up and the extent of the impact, services are slowly returning to normal.
May 5, 11:53 UTC

Identified - Start time: 05/05/2022 08:50 UTC
User impact : It is impossible for our customers to access their datastore, add files for the moment. Please note that there is no data loss. We will come back to you shortly.
Technical impact (DC/geographical area) : rbx2d
Ongoing actions : A fix is in progress.
May 5, 09:55 UTC

[RBX2/7/8][Hosted Private Cloud] Switch Upgrade

Completed - Start time : 04/05/2022 04:30 UTC
End time : 05/05/2022 08:00 UTC
Service impact : A few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: The objective of this change is to upgrade the switch version to maintain consistency.
May 5, 08:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 04:32 UTC

Scheduled - Start time : 04/05/2022 04:30 UTC
End time : 05/05/2022 08:00 UTC
Service impact : A few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: The objective of this change is to upgrade the switch version to maintain consistency.
May 3, 11:36 UTC

[ERI1][Network] - Network devices update

Completed - Start time : 05/05/2022 03:30 UTC
End time : 05/05/2022 05:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be updating our network equipment.
May 5, 05:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:30 UTC

Scheduled - Start time : 05/05/2022 03:30 UTC
End time : 05/05/2022 05:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be updating our network equipment.
Apr 26, 23:45 UTC

[Global][Hosted Private Cloud- Datastores] TOR Switch upgrade

Completed - The scheduled maintenance has been completed.
May 5, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:01 UTC

Scheduled - Start time : 09/05/2022 22:00 UTC
End time : 10/05/2022 04:00 UTC
Service impact : There will be a few seconds of Input/Output freeze when the service will do a switchover (2 times)
Service improvement: As part of our continuous improvement policy,this change is to upgrade the Switch version.
May 4, 01:56 UTC

May 4, 2022

[EU/CA][Hosted Private Cloud] Order new product

Resolved - Start Time : 04/05/2022 07:54 UTC
End Time : 04/05/2022 08:55 UTC
Service impact : New Hosted Private Cloud product orders are available again
Root cause : : A maintenance operation has caused this incident. We apologize for the inconvenience caused
May 4, 08:56 UTC

Identified - Our teams found a maintenance operation that caused this incident.
Rollback is in progress. We expect to be back in operation within 15 minutes.
May 4, 08:28 UTC

Investigating - Start time : 04/05/2022 07:54 UTC
Service impact : Ordering of new Hosted Private Cloud product is unavailable on website
Ongoing actions : Our teams investigate to determine the origin of the incident
May 4, 08:11 UTC