We are pleased to inform you that the incident affecting our has been resolved.
Start time : 17/07/2025 08:52 UTC End time : 17/07/2025 11:47 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 18, 2025 - 06:38 UTC
Monitoring
Service has been fully restored since 17/07/2025 11:47 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 17/07/2025 08:52 UTC Impacted Service(s) : We are currently facing an issue with Cluster9062, which is temporarily inaccessible. The datastores hosted on this cluster are also unavailable. Root Cause : This incident is caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 17, 2025 - 22:26 UTC
Identified
We have determined the origin of the incident affecting our offer on the specific Cluster9062.
Here are some supplementary details :
Start time : 17/07/2025 10:52 UTC Impacted Service(s) : We are currently facing an issue with Cluster9062, which is temporarily inaccessible. The datastores hosted on this cluster are also unavailable. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 17, 2025 - 11:56 UTC
Investigating
We are currently experiencing an incident affecting our our Managed vSphere offer., which is causing temporary availability issues in Cluster9062.
Here are some supplementary details :
Start time : 17/07/2025 10:52 UTC Impacted Service(s) : We are currently facing an issue with Cluster9062, which is temporarily inaccessible. The datastores hosted on this cluster are also unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 17, 2025 - 11:43 UTC
This incident affected: Managed vSphere || RBX (Storage).