[RBX8][Managed vSphere] - Rack R832B14 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our VMware Private Cloud offering has been resolved.

Start time : 13/07/2025 20:42 UTC
End time : 13/07/2025 22:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 13, 2025 - 22:40 UTC

Identified

We have determined the origin of the incident affecting our Managed VMware Cloud Director offer on the specific rack R832B14 in RBX8.

Here is detail for this incident :
Start time : 13/07/2025 20:01 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 13, 2025 - 20:42 UTC

Investigating

We are currently experiencing an incident affecting our VMware Private Cloud offering, which is causing temporary availability issues in the rack R832B14 in RBX8.

Here is detail for this incident :
Start time : 13/07/2025 20:01 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 13, 2025 - 20:26 UTC

This incident affected: Managed VMware Cloud Director || RBX (Compute).