[SBG3][Hosted Private Cloud] - cluster144

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on Cluster144 has now been resolved.

Here is detail for this incident :
Start time : 04/07/2025 12:08 UTC
End time : 04/07/2025 12:28 UTC
Root Cause : The root cause is still under investigation.

We thank you for your understanding and patience throughout this incident.

Posted Jul 04, 2025 - 14:05 UTC

Monitoring

We have new information regarding the incident that affected your service.

Please find below an update on the situation:
Update : The affected datastores are available again. Our teams are continuing to investigate the cause of this unavailability.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 04, 2025 - 12:58 UTC

Identified

We are currently experiencing an incident affecting our Manage vSphere offering, which is causing temporary availability issues in the cluster144.

Here is detail for this incident :
Start time : 04/07/2025 12:08 UTC
Impacted Service(s) : Service was temporarily unavailable on cluster144.
zpool impacted :
ssd-000482
ssd-000787
ssd-000711
ssd-000861
ssd-000481
ssd-000479
Customers Impact : Customers did not have access to their datastores.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 04, 2025 - 12:54 UTC

This incident affected: Managed vSphere || SBG (Storage).