[RBX8][Managed vSphere] - Rack R823L17 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our has been resolved.

Start time : 11/07/2025 14:23 UTC
End time : 11/07/2025 18:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 11, 2025 - 18:52 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 11, 2025 - 15:41 UTC

Investigating

We are currently experiencing an incident affecting our VMware Private Cloud offering, which is causing temporary availability issues in the rack R823L17 in RBX8.

Here is detail for this incident :
Start time : 11/07/2025 14:23 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 11, 2025 - 15:28 UTC

This incident affected: Managed VMware Cloud Director || RBX (Compute).