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  • Operational
  • Degraded performance
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  • Major Outage
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[RBX8][Managed VMware Cloud Director] - Racks R805L16 incident notification
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed VMware Cloud Director offer in RBX8, rack R805L16.

Here are some supplementary details :
Start time : 27/11/2025 02:20 UTC
Impacted Service(s) : Public and private server interfaces have lost network access in the specified racks.
Customers Impact : Customers are unable to access their public and private interfaces for their servers located in the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 27, 2025 - 02:26 UTC

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Backup as a Service || Managed Veeam for VMware Cloud Director Operational
Backup as a Service || Veeam Backup Managed Operational
Backup as a Service || Veeam Enterprise Operational
Backup as a Service || Zerto Operational
Identity, Security & Operations || Key Management Service Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-CENTRAL-WAW Operational
EU-SOUTH-MIL Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
Managed VMware Cloud Director || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed VMware Cloud Director || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed VMware Cloud Director || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed VMware Cloud Director || RBX Partial Outage
Network Operational
Management plane Operational
Compute Partial Outage
Storage Operational
Managed VMware Cloud Director || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || GRA Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || WAW Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || YYZ Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || GRA Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || SYD Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[RBX8][Managed vSphere] - vSphere rack R806R21 maintenance racknotification Dec 1, 2025 07:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 01/12/2025 07:00 UTC
End time : 01/12/2025 11:00 UTC
Service impact : All the servers in the rack rack R806R21 will be unreachable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding
Posted on Nov 06, 2025 - 16:30 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 2, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 02/12/2025 07:30 UTC
End time : 02/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Oct 23, 2025 - 17:10 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 3, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 03/12/2025 07:30 UTC
End time : 03/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Oct 23, 2025 - 17:29 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 4, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 04/12/2025 07:30 UTC
End time : 04/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Oct 23, 2025 - 20:16 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 8, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 08/12/2025 07:30 UTC
End time : 08/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Oct 23, 2025 - 20:20 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 9, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 09/12/2025 07:30 UTC
End time : 09/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Oct 23, 2025 - 20:26 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 10, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 10/12/2025 07:30 UTC
End time : 10/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Oct 23, 2025 - 20:29 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 11, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 11/12/2025 07:30 UTC
End time : 11/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Oct 23, 2025 - 16:43 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 15, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 15/12/2025 07:30 UTC
End time : 15/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Nov 27, 2025 - 01:53 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 16, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 16/12/2025 07:30 UTC
End time : 16/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Nov 27, 2025 - 01:57 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 17, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 17/12/2025 07:30 UTC
End time : 17/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Nov 27, 2025 - 02:03 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 18, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 18/12/2025 07:30 UTC
End time : 18/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Nov 27, 2025 - 02:07 UTC

[RBX2A][Managed vSphere] - Storage maintenance notification Dec 22, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 22/12/2025 07:30 UTC
End time : 22/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Nov 27, 2025 - 02:10 UTC

[RBX2A/RBX2B][Managed vSphere] - Storage maintenance notification Dec 23, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A and RBX2B region.

Start time : 23/12/2025 07:30 UTC
End time : 23/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Nov 27, 2025 - 02:12 UTC

[RBX2B][Managed vSphere] - Storage maintenance notification Dec 29, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2B region.

Start time : 29/12/2025 07:30 UTC
End time : 29/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Nov 27, 2025 - 02:14 UTC

[RBX2B][Managed vSphere] - Storage maintenance notification Dec 30, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2B region.

Start time : 30/12/2025 07:30 UTC
End time : 30/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Nov 27, 2025 - 02:18 UTC

[RBX2B][Managed vSphere] - Storage maintenance notification Dec 31, 2025 07:30-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2B region.

Start time : 31/12/2025 07:30 UTC
End time : 31/12/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Nov 27, 2025 - 02:20 UTC
Nov 27, 2025
[RBX2A][Managed vSphere] - Storage maintenance notification
Completed - We would like to inform you that the maintenance on our Managed vSphere is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Nov 27, 01:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 07:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A region.

Start time : 26/11/2025 07:30 UTC
End time : 26/11/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Oct 23, 16:48 UTC
Nov 26, 2025
[RBX2A/LIM1C][Managed vSphere] - Storage maintenance notification
Completed - We would like to inform you that the maintenance on our Managed vSphere offer is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Nov 26, 01:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 07:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in RBX2A and LIM1C region.

Start time : 25/11/2025 07:30 UTC
End time : 25/11/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Oct 23, 16:24 UTC
Nov 25, 2025
[RBX2][Hosted Private Cloud] - Racks 31A16/31A17/31A18 maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 25, 06:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on hosts located in racks 31A16, 31A17 and 31A18.

Start time : 24/11/2025 21:00 UTC
End time : 25/11/2025 06:00 UTC
Service impact : Hosts in the specified racks will be temporarily unavailable up to 9 hours during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be moving hosts in the specified racks from RBX2 to RBX7.

Thank you for your understanding.
Nov 4, 21:44 UTC
[RBX2b][Managed vSphere] - Cluster8345 incident notification
Resolved - We are pleased to inform you that the incident affecting our Managed vSphere offer on Cluster8345 has been resolved.

Start time : 25/11/2025 01:55 UTC
End time : 25/11/2025 05:01 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 05:05 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed vSphere offer on the specific cluster.

Here are some supplementary details :

Start time : 25/11/2025 01:55 UTC
Impacted Service(s) : Datastores located in Cluster8346 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to use their datastores of the specified cluster.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 03:15 UTC
Investigating - We are currently investigating an incident affecting our Managed vSphere offering, which is causing temporary availability issue in the Cluster8346 .

Here are some supplementary details :

Start time : 25/11/2025 01:55 UTC
Impacted Service(s) : Datastores located in Cluster8345 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to use their datastores of the specified cluster.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 02:24 UTC
[LIM1C][Managed vSphere] - Storage maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 25, 04:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 07:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in LIM1C region.

Start time : 24/11/2025 07:30 UTC
End time : 24/11/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Oct 23, 16:20 UTC
Nov 24, 2025
[RBX2b][Managed vSphere] - cluster8355/cluster8354 incident notification
Resolved - We are pleased to inform you that the incident affecting our Managed vSphere has been resolved.

Start time : 24/11/2025 16:38 UTC
End time : 24/11/2025 20:41 UTC
Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/lm3bwh04b8kb

We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 20:42 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed vSphere offer on the specific cluster8355 and cluster8354.

Here are some supplementary details :

Start time : 24/11/2025 16:38 UTC
Impacted Service(s) : Some datastores are temporarily unavailable.
Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/lm3bwh04b8kb
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Nov 24, 16:43 UTC
Investigating - We are currently investigating an incident affecting our Managed vSphere offering, which is causing temporary availability issue in the cluster8355.

Here are some supplementary details :

Start time : 24/11/2025 16:02 UTC
Impacted Service(s) : Some datastores are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 16:07 UTC
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
[RBX8][Managed vSphere] - vSphere rack R806L21 maintenance racknotification
Completed - The current maintenance has been canceled and she will be rescheduled later.
Nov 21, 12:56 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 24/11/2025 05:00 UTC
End time : 24/11/2025 11:00 UTC
Service impact : All the servers in the rack rack R806L21 will be unreachable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding
Nov 6, 15:43 UTC
Nov 20, 2025

No incidents reported.

Nov 19, 2025
[LIM1C][Managed vSphere] - Storage maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are operational again.
Nov 19, 01:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in LIM1C region.

Start time : 18/11/2025 07:30 UTC
End time : 18/11/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Oct 23, 16:17 UTC
Nov 18, 2025
Nov 17, 2025
[LIM1C][Managed vSphere] - Storage maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Nov 17, 22:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in LIM1C region.

Start time : 17/11/2025 07:30 UTC
End time : 17/11/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Oct 23, 16:13 UTC
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
[RBX8][Hosted Private Cloud] - Host incident notification
Resolved - We are pleased to inform you that the incident affecting our Hosted Private Cloud offer has been resolved.

Start time : 14/11/2025 15:25 UTC
End time : 14/11/2025 15:55 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 14, 16:02 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Hosted Private Cloud offer offer on the specific racks R808R19.

Here are some supplementary details :

Start time : 14/11/2025 15:25 UTC
Impacted Service(s) : Some hosts are unavailable in the racks R808R19.
Customers Impact : Customers are temporarily unable to access and use their services located in the specific rack.
Root Cause : This incident was caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Nov 14, 15:42 UTC
Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Hosted Private Cloud offer.

Here are some supplementary details :

Start time : 14/11/2025 15:25 UTC
Impacted Service(s) : Some hosts are unavailable in the racks R808R19.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Nov 14, 15:39 UTC
[LIM1C][Managed vSphere] - Storage maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 14, 00:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 07:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer in LIM1C region.

Start time : 13/11/2025 07:30 UTC
End time : 13/11/2025 22:00 UTC
Service impact : There will be no impact on the vSphere UI, data availability, or virtual machines during the maintenance.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Oct 22, 20:19 UTC
Nov 13, 2025
[EU/CA][Managed vSphere] - vSphere maintenance notification
Completed - We would like to inform you that the maintenance on our is now completed.
All services are operational.
Thank you for your patience throughout this maintenance.
Nov 13, 19:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 12/11/2025 08:00 UTC
End time : 13/11/2025 17:00 UTC
Service impact : vSphere will not be accessible and the hosts will be put into maintenance mode during the operation.
If the host has virtual machines in it, a vMotion will be performed.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Managed vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Nov 4, 21:12 UTC
[RBX8][VMware Private Cloud] - Racks R807L16 - R807L17 - R807L18 incident notification
Resolved - We are pleased to inform you that the incident affecting our VMware Private Cloud offer has been resolved.

Start time : 12/11/2025 10:56 UTC
End time : 13/11/2025 16:40 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 16:45 UTC
Update - Service has been fully restored since 12/11/2025 17:29 UTC. Monitoring remains active to ensure long-term stability.

Please find below an update on the situation:
Update : All services are operating at nominal capacity on Cluster9520 / Cluster9521 / Cluster9522 / Cluster9608 / Cluster9711.
Ongoing Actions : Actions are still ongoing on Cluster9601 and Cluster9602, but they do not impact service availability.

Our teams are still working on the incident to definitely fix the incident.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 11:01 UTC
Monitoring - Service has been fully restored since 12/11/2025 17:29 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 12/11/2025 10:56 UTC
Impacted Service(s) : The following clusters were temporarily impacted:
- Cluster9520
- Cluster9521
- Cluster9522
- Cluster9601
- Cluster9602
- Cluster9608
- Cluster9711

Our teams are still working on the incident to definitely fix the incident.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 17:40 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Cluster9520, Cluster9521 and Cluster9522 are no longer impacted.
Ongoing Actions : Our teams are currently working on the remaining impacted cluster which is: Cluster9608

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 16:41 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Cluster9601 and Cluster9602 are no longer impacted.
Ongoing Actions : Our teams are currently working on the remaining impacted clusters which are:
- Cluster9520
- Cluster9521
- Cluster9522
- Cluster9608

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 16:24 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Below you can find the list of the remaining impacted clusters:
- Cluster9520
- Cluster9521
- Cluster9522
- Cluster9601
- Cluster9602
- Cluster9608
Ongoing Actions : Our teams are actively working on the ongoing incident to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 14:52 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Cluster9711 is no longer impacted.
Ongoing Actions : Our teams are currently working on the remaining impacted clusters which are:
- Cluster9520
- Cluster9521
- Cluster9522
- Cluster9601
- Cluster9602
- Cluster9608

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 12:40 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VMware Private Cloud offer on the specific R807L16, R807L17, R807L18 region.

Here are some supplementary details :

Start time : 12/11/2025 10:56 UTC
Impacted Service(s) : We are currently facing an issue with cluster9520, cluster9521, cluster9522, cluster9601, cluster9602, cluster9608, cluster9711, which are temporarily inaccessible. The datastores hosted on this cluster are also unavailable.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Nov 12, 11:50 UTC
Investigating - We are currently experiencing an incident affecting our our VMware Private Cloud offer., which is causing temporary availability issues in RBX8.

Here are some supplementary details :

Start time : 12/11/2025 10:56 UTC
Impacted Service(s) : We are currently facing an issue with cluster9520, cluster9521, cluster9522, cluster9601, cluster9602, cluster9608, cluster9711, which is temporarily inaccessible. The datastores hosted on this cluster are also unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 11:22 UTC
[ERI][Managed vSphere] - Multiple racks incident notification
Resolved - We are pleased to inform you that the incident affecting our Managed vSphere offer in ERI has been resolved.

Start time : 13/11/2025 01:46 UTC
End time : 13/11/2025 09:45 UTC
Impacted Service(s) : Most of datastores in ERI were temporarily unavailable
Customers Impact : Customers were experiencing malfunctions when they wanted to access their storage in this DC.
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 10:06 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : Most of services are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Nov 13, 09:48 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Nov 13, 07:05 UTC
Update - Please find below an update on the situation:
Customers Impact : Customers are temporarily unable to access and use their VMs located in the specific rack.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 02:52 UTC
Identified - We have determined the origin of the incident affecting our Managed vSphere offer in the rack ERI0111C03B.

Here is detail for this incident :
Start time : 13/11/2025 01:46 UTC
Impacted Service(s) : Some datastores in rack ERI0111C03B are temporarily unavailable.
Customers Impact : Customers are experiencing malfunctions when they want to access their storage in the specific rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 02:37 UTC
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