Hosted Private Cloud Status

OVHcloud Private Cloud Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

All Systems Operational

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Backup as a Service || Managed Veeam for VMware Cloud Director Operational

Backup as a Service || Veeam Backup Managed Operational

Backup as a Service || Veeam Enterprise Operational

Backup as a Service || Zerto Operational

Identity, Security & Operations || Key Management Service Operational

BHS Operational

RBX Operational

SBG Operational

YYZ Operational

Managed VMware Cloud Director || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed VMware Cloud Director || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed VMware Cloud Director || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed VMware Cloud Director || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed VMware Cloud Director || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed vSphere || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed vSphere || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed vSphere || GRA Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed vSphere || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed vSphere || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed vSphere || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed vSphere || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Managed vSphere || YYZ Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || BHS Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || ERI Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || LIM Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || RBX Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || SBG Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Nutanix || WAW Operational

Network Operational

Management plane Operational

Compute Operational

Storage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[SBG2A][Managed vSphere] - Equipment update notification Jul `21`, `2025` `06:30`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 21/07/2025 06:30 UTC
End time : 21/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 20:27 UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul `21`, `2025` `07:00` - Jul `24`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 21/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:47 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul `21`, `2025` `07:00` - Jul `24`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 21/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jul 09, 2025 - 22:56 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul `21`, `2025` `07:00` - Jul `24`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 21/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:25 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul `21`, `2025` `11:30`-`21:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 21/07/2025 11:30 UTC
End time : 21/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 20:28 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul `22`, `2025` `07:00` - Jul `24`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 22/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jul 09, 2025 - 00:17 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul `28`, `2025` `07:00` - Jul `31`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 28/07/2025 07:00 UTC
End time : 31/07/2025 16:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding.
Posted on Jul 10, 2025 - 00:13 UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul `28`, `2025` `07:00` - Jul `31`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 28/07/2025 07:00 UTC
End time : 31/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:50 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul `28`, `2025` `07:00` - Jul `31`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 28/07/2025 07:00 UTC
End time : 31/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jul 09, 2025 - 23:09 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Aug `1`, `2025` `09:00`-`11:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 01/08/2025 09:00 UTC
End time : 01/08/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.

Thank you for your understanding
Posted on May 30, 2025 - 22:22 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Aug `4`, `2025` `07:00` - Aug `7`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 04/08/2025 07:00 UTC
End time : 07/08/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jul 09, 2025 - 23:18 UTC

[RBX][VMware Private Cloud] - Datastore maintenance notification Aug `11`, `2025` `07:00` - Aug `21`, `2025` `16:00` UTC

Update - This maintenance has been re-scheduled.
Below you can find new information regarding the operation.

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 11/08/2025 07:00 UTC
End time : 21/08/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Jul 11, 2025 - 09:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Jul 02, 2025 - 04:23 UTC

Past Incidents

Jul 18, 2025

[RBX8][Managed vSphere] - Rack R805L18 incident notification

Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 18/07/2025 06:09 UTC
End time : 18/07/2025 10:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 18, 11:35 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of hosts are operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 18, 09:08 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 18, 06:50 UTC

Investigating - We are currently experiencing an incident affecting our VMware Private Cloud offering, which is causing temporary availability issues in the rack R805L18 in RBX8.

Here is detail for this incident :
Start time : 18/07/2025 06:09 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 18, 06:21 UTC

[RBX8][VMware Private Cloud] - cluster9062

Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 17/07/2025 08:52 UTC
End time : 17/07/2025 11:47 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 18, 06:38 UTC

Monitoring - Service has been fully restored since 17/07/2025 11:47 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 17/07/2025 08:52 UTC
Impacted Service(s) : We are currently facing an issue with Cluster9062, which is temporarily inaccessible. The datastores hosted on this cluster are also unavailable.
Root Cause : This incident is caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 17, 22:26 UTC

Identified - We have determined the origin of the incident affecting our offer on the specific Cluster9062.

Here are some supplementary details :

Start time : 17/07/2025 10:52 UTC
Impacted Service(s) : We are currently facing an issue with Cluster9062, which is temporarily inaccessible. The datastores hosted on this cluster are also unavailable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 17, 11:56 UTC

Investigating - We are currently experiencing an incident affecting our our Managed vSphere offer., which is causing temporary availability issues in Cluster9062.

Here are some supplementary details :

Start time : 17/07/2025 10:52 UTC
Impacted Service(s) : We are currently facing an issue with Cluster9062, which is temporarily inaccessible. The datastores hosted on this cluster are also unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 17, 11:43 UTC

Jul 17, 2025

[SBG2A][Managed vSphere] - Equipment update notification

Completed - The scheduled maintenance has been completed.
Jul 17, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 06:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 17/07/2025 06:30 UTC
End time : 17/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 24, 19:36 UTC

[SBG2A][Managed vSphere] - Equipment update notification

Completed - The scheduled maintenance has been completed.
Jul 17, 20:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 11:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 17/07/2025 11:30 UTC
End time : 17/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 24, 19:53 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification

Completed - The maintenance is completed, all services are operational.
Jul 17, 18:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Jun 25, 19:52 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification

Completed - The maintenance is completed, all services are operational.
Jul 17, 18:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 07:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Jun 25, 20:24 UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification

Completed - The maintenance is completed, all services are operational.
Jul 17, 18:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 07:01 UTC

[RBX][VMware Private Cloud] - Datastore maintenance notification

Completed - The maintenance is completed, all services are operational.
Jul 17, 18:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 09:15 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 07/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : Customers may face a micro cut if they are writing a lot on their datastore during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Jul 11, 09:09 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification

Completed - The maintenance is completed, all services are operational.
Jul 17, 15:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Jul 9, 00:22 UTC

[RBX8][VMware Private Cloud] - Multiple racks

Resolved - We are pleased to inform you that the incident affecting our Managed VMware Cloud Director has been resolved.

Start time : 17/07/2025 11:50 UTC
End time : 17/07/2025 12:45 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding
Jul 17, 13:29 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the hosts are now available again.
Ongoing Actions : Our team is working to fix the remaining ones.
Jul 17, 12:43 UTC

Identified - We are currently experiencing an incident affecting our our our Managed VMware Cloud Director ,which is causing temporary availability issues in the racks R802R16, R802R17 and R802R18.

Here is detail for this incident :
Start time : 17/07/2025 11:50 UTC
Impacted Service(s) : Racks R802R16, R802R17 and R802R18 are unavailable
Customers Impact : Hosts are unavailable in the specific rack R802R16, R802R17 and R802R18.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are working to resolve this incident and restore the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 17, 12:07 UTC

Jul 16, 2025

[SBG2A][Managed vSphere] - Equipment update notification

Completed - The scheduled maintenance has been completed.
Jul 16, 22:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 16/07/2025 06:30 UTC
End time : 16/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 24, 19:26 UTC

[SBG2A][Managed vSphere] - Equipment update notification

Completed - The scheduled maintenance has been completed.
Jul 16, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 11:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 16/07/2025 11:30 UTC
End time : 16/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 24, 19:32 UTC

Jul 15, 2025

[RBX1A/SBG2A][Managed vSphere] - Equipment update notification

Completed - The scheduled maintenance has been completed.
Jul 15, 22:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 15/07/2025 06:30 UTC
End time : 15/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 24, 19:18 UTC

[SBG2A][Managed vSphere] - Equipment update notification

Completed - The scheduled maintenance has been completed.
Jul 15, 22:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 11:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 15/07/2025 11:30 UTC
End time : 15/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jul 2, 04:06 UTC

Jul 14, 2025

No incidents reported.

Jul 13, 2025

[RBX8][Managed vSphere] - Rack R832B14 incident notification

Resolved - We are pleased to inform you that the incident affecting our VMware Private Cloud offering has been resolved.

Start time : 13/07/2025 20:42 UTC
End time : 13/07/2025 22:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 13, 22:40 UTC

Identified - We have determined the origin of the incident affecting our Managed VMware Cloud Director offer on the specific rack R832B14 in RBX8.

Here is detail for this incident :
Start time : 13/07/2025 20:01 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 13, 20:42 UTC

Investigating - We are currently experiencing an incident affecting our VMware Private Cloud offering, which is causing temporary availability issues in the rack R832B14 in RBX8.

Here is detail for this incident :
Start time : 13/07/2025 20:01 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 13, 20:26 UTC

Jul 12, 2025

No incidents reported.

Jul 11, 2025

[RBX8][Managed vSphere] - Rack R823L17 incident notification

Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 11/07/2025 14:23 UTC
End time : 11/07/2025 18:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 18:52 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 15:41 UTC

Investigating - We are currently experiencing an incident affecting our VMware Private Cloud offering, which is causing temporary availability issues in the rack R823L17 in RBX8.

Here is detail for this incident :
Start time : 11/07/2025 14:23 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 15:28 UTC

[ERI1C][Hosted Private Cloud] - Migration Zpool

Completed - The scheduled maintenance has been completed.
Jul 11, 17:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 07/07/2025 07:00 UTC
End time : 11/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on the zpool.
Service improvement : As part of our continuous improvement policy, our teams will perform filer transfers.

Thank you for your understanding.
Apr 10, 21:51 UTC

[RBX2D][Hosted Private Cloud] - Storage incident notification

Resolved - We would like to inform you that the incident on our Hosted Private Cloud offer has now been resolved.

Here is detail for this incident :
Start time : 11/07/2025 06:19 UTC
End time : 11/07/2025 06:39 UTC
Impacted Service(s) : Some hosted VMs were temporarily unavailable.
Also, management of other VMs was temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access, use and manage their VMs.
Customers that had their VMs down, can now relaunch them and use to verify their partition with "fsck".
If after the verification the partition is corrupted, customers can ask for a restoration.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 11, 07:21 UTC

Investigating - We are currently experiencing an event affecting our storage on Hosted Private Cloud offer

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 06:41 UTC

Jul 10, 2025

[RBX1A][Managed vSphere] - Equipment update notification

Completed - The scheduled maintenance has been completed.
Jul 10, 22:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 11:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 10/07/2025 11:30 UTC
End time : 10/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:56 UTC

[RBX][VMware Private Cloud] - Datastore maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 10, 17:03 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 7, 10:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:02 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 07/07/2025 07:00 UTC
End time : 10/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Jul 2, 02:53 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 10, 15:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:02 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 07/07/2025 07:00 UTC
End time : 10/07/2025 16:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Jun 25, 19:44 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 10, 15:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 07/07/2025 07:00 UTC
End time : 10/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Jun 25, 20:17 UTC

[RBX1A][Managed vSphere] - Equipment update notification

Completed - The scheduled maintenance has been completed.
Jul 10, 08:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 10/07/2025 06:30 UTC
End time : 10/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:54 UTC

Jul 9, 2025

[RBX1A][Managed vSphere] - Equipment update notification

Completed - The maintenance is completed, all services are operational.
Jul 9, 23:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 09/07/2025 06:30 UTC
End time : 09/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:49 UTC

[RBX1A][Managed vSphere] - Equipment update notification

Completed - The maintenance is completed, all services are operational.
Jul 9, 23:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 11:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 09/07/2025 11:30 UTC
End time : 09/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:52 UTC

[RBX1A][Managed vSphere] - Equipment update notification

Completed - The maintenance is completed, all services are operational.
Jul 9, 00:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 08/07/2025 06:30 UTC
End time : 08/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:41 UTC

[GRA2A][Managed vSphere] - Equipment update notification

Completed - The maintenance is completed, all services are operational.
Jul 9, 00:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 11:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 08/07/2025 11:30 UTC
End time : 08/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:44 UTC

Jul 8, 2025

[RBX2b][Hosted Private Cloud] - Cluster9684 incident notification

Resolved - We are pleased to inform you that the incident affecting our Managed vSphere offer has been resolved.

Start time : 08/07/2025 05:48 UTC
End time : 08/07/2025 12:04 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 17:41 UTC

Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We have not observed any disruption since 08/07/2025 10:10 UTC.
Ongoing Actions : Our technical teams is currently monitoring the incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 10:18 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams is continuing to work actively on the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 08:56 UTC

Identified - We have determined the origin of the incident affecting our our Managed vSphere offer on the specific RBX2b region.

Here are some supplementary details :
Start time : 08/07/2025 05:48 UTC
Impacted Service(s) : Cluster9684 is temporarily unreachable.
Customers Impact : Customers are experiencing malfunctions when they want to access their storage.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 06:56 UTC

Investigating - We are currently experiencing an incident affecting our our Managed vSphere offer, which is causing temporary availability issues in Cluster9684.

Here is detail for this incident :
Start time : 08/07/2025 05:48 UTC
Impacted Service(s) : Cluster9684 is temporarily unreachable.
Customers Impact : Customers are experiencing malfunctions when they want to access their storage.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 06:23 UTC

Jul 7, 2025

[LIM1][VMware Private Cloud] - Multiple racks

Resolved - We would like to inform you that an incident happened on Clusters 6009,6013,6060,6061,6062,6063 and has now been resolved.

Here is detail for this incident :
Start time : 07/07/2025 08:41 UTC
End time : 07/07/2025 08:58 UTC
Impacted Service(s) : Clusters 6009,6013,6060,6061,6062,6063 were unreachable
Customers Impact : Customers were experiencing malfunctions when they wanted to access their storage in the specific rack L106B10.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 7, 10:08 UTC

[LIM1][VMware Private Cloud] - Multiple racks

Resolved - We would like to inform you that the incident on Clusters 6009,6013,6060,6061,6062,6063 has now been resolved.

Here is detail for this incident :
Start time : 07/07/2025 08:41 UTC
End time : 07/07/2025 08:58 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 7, 09:16 UTC

Identified - We are currently experiencing an incident affecting our our our Managed VMware Cloud Director ,which is causing temporary availability issues in the Clusters 6009,6013,6060,6061,6062,6063.

Here is detail for this incident :
Start time : 07/07/2025 08:41 UTC
Impacted Service(s) : Clusters 6009,6013,6060,6061,6062,6063 are unreachable
Customers Impact : Customers are experiencing malfunctions when they want to access their storage in the specific rack L106B10.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are working to resolve this incident and restore the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:13 UTC

Investigating - We are currently experiencing an event affecting our Managed VMware Cloud Director on the clusters 6009,6013,6060,6061,6062,6063
Start time : 07/07/2025 08:41 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:05 UTC

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 4, 16:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 07:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 02/07/2025 07:00 UTC
End time : 04/07/2025 15:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Jun 12, 22:44 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 4, 16:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 07:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 02/07/2025 07:00 UTC
End time : 04/07/2025 16:00 UTC
Service impact : vSphere not accessible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Jun 12, 22:47 UTC

[SBG3][Hosted Private Cloud] - cluster144

Resolved - We would like to inform you that the incident on Cluster144 has now been resolved.

Here is detail for this incident :
Start time : 04/07/2025 12:08 UTC
End time : 04/07/2025 12:28 UTC
Root Cause : The root cause is still under investigation.

We thank you for your understanding and patience throughout this incident.
Jul 4, 14:05 UTC

Monitoring - We have new information regarding the incident that affected your service.

Please find below an update on the situation:
Update : The affected datastores are available again. Our teams are continuing to investigate the cause of this unavailability.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 12:58 UTC

Identified - We are currently experiencing an incident affecting our Manage vSphere offering, which is causing temporary availability issues in the cluster144.

Here is detail for this incident :
Start time : 04/07/2025 12:08 UTC
Impacted Service(s) : Service was temporarily unavailable on cluster144.
zpool impacted :
ssd-000482
ssd-000787
ssd-000711
ssd-000861
ssd-000481
ssd-000479
Customers Impact : Customers did not have access to their datastores.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 12:54 UTC

All Systems Operational

About This Site

Scheduled Maintenance

[SBG2A][Managed vSphere] - Equipment update notification Jul 21, 2025 06:30-21:00 UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul 21, 2025 07:00 - Jul 24, 2025 16:00 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 21, 2025 07:00 - Jul 24, 2025 16:00 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 21, 2025 07:00 - Jul 24, 2025 16:00 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 21, 2025 11:30-21:00 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 22, 2025 07:00 - Jul 24, 2025 16:00 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 28, 2025 07:00 - Jul 31, 2025 16:00 UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul 28, 2025 07:00 - Jul 31, 2025 16:00 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 28, 2025 07:00 - Jul 31, 2025 16:00 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Aug 1, 2025 09:00-11:00 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Aug 4, 2025 07:00 - Aug 7, 2025 16:00 UTC

[RBX][VMware Private Cloud] - Datastore maintenance notification Aug 11, 2025 07:00 - Aug 21, 2025 16:00 UTC

Past Incidents

[SBG2A][Managed vSphere] - Equipment update notification Jul `21`, `2025` `06:30`-`21:00` UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul `21`, `2025` `07:00` - Jul `24`, `2025` `16:00` UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul `21`, `2025` `07:00` - Jul `24`, `2025` `16:00` UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul `21`, `2025` `07:00` - Jul `24`, `2025` `16:00` UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul `21`, `2025` `11:30`-`21:00` UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul `22`, `2025` `07:00` - Jul `24`, `2025` `16:00` UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul `28`, `2025` `07:00` - Jul `31`, `2025` `16:00` UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul `28`, `2025` `07:00` - Jul `31`, `2025` `16:00` UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul `28`, `2025` `07:00` - Jul `31`, `2025` `16:00` UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Aug `1`, `2025` `09:00`-`11:00` UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Aug `4`, `2025` `07:00` - Aug `7`, `2025` `16:00` UTC

[RBX][VMware Private Cloud] - Datastore maintenance notification Aug `11`, `2025` `07:00` - Aug `21`, `2025` `16:00` UTC