Resolved -
We would like to inform you that the incident on Clusters 6009,6013,6060,6061,6062,6063 has now been resolved.
Here is detail for this incident :
Start time : 07/07/2025 08:41 UTC
End time : 07/07/2025 08:58 UTC
Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Jul 7, 09:16 UTC
Identified -
We are currently experiencing an incident affecting our our our Managed VMware Cloud Director ,which is causing temporary availability issues in the Clusters 6009,6013,6060,6061,6062,6063.
Here is detail for this incident :
Start time : 07/07/2025 08:41 UTC
Impacted Service(s) : Clusters 6009,6013,6060,6061,6062,6063 are unreachable
Customers Impact : Customers are experiencing malfunctions when they want to access their storage in the specific rack L106B10.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are working to resolve this incident and restore the service.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:13 UTC
Investigating -
We are currently experiencing an event affecting our Managed VMware Cloud Director on the clusters 6009,6013,6060,6061,6062,6063
Start time : 07/07/2025 08:41 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:05 UTC