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OVHcloud Private Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[RBX1A][Managed vSphere] - Equipment update notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 09, 2025 - 06:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 09/07/2025 06:30 UTC
End time : 09/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jul 9, 2025 06:30-21:00 UTC
[RBX][VMware Private Cloud] - Datastore maintenance notification
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 07, 2025 - 10:13 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 07, 2025 - 10:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 07, 2025 - 07:02 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 07/07/2025 07:00 UTC
End time : 10/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Jul 7, 2025 07:00 - Jul 10, 2025 16:00 UTC
[EU/CA][Hosted Private Cloud] - vSphere maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 07, 2025 - 07:02 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 07/07/2025 07:00 UTC
End time : 10/07/2025 16:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Jul 7, 2025 07:00 - Jul 10, 2025 16:00 UTC
[EU/CA][Hosted Private Cloud] - vSphere maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 07, 2025 - 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 07/07/2025 07:00 UTC
End time : 10/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Jul 7, 2025 07:00 - Jul 10, 2025 16:00 UTC
[ERI1C][Hosted Private Cloud] - Migration Zpool
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 07, 2025 - 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

Start time : 07/07/2025 07:00 UTC
End time : 11/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on the zpool.
Service improvement : As part of our continuous improvement policy, our teams will perform filer transfers.

Thank you for your understanding.
Jul 7, 2025 07:00 - Jul 11, 2025 16:00 UTC

About This Site

Welcome to the Hosted Private Cloud status page for real-time information on system performance and availability.

Backup as a Service || Managed Veeam for VMware Cloud Director Operational
Backup as a Service || Veeam Backup Managed Operational
Backup as a Service || Veeam Enterprise Operational
Backup as a Service || Zerto Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
Managed VMware Cloud Director || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed VMware Cloud Director || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed VMware Cloud Director || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed VMware Cloud Director || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed VMware Cloud Director || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Managed vSphere || BHS Under Maintenance
Network Operational
Management plane Under Maintenance
Compute Operational
Storage Operational
Managed vSphere || ERI Under Maintenance
Network Operational
Management plane Under Maintenance
Compute Operational
Storage Under Maintenance
Managed vSphere || GRA Under Maintenance
Network Operational
Management plane Under Maintenance
Compute Operational
Storage Operational
Managed vSphere || LIM Under Maintenance
Network Operational
Management plane Under Maintenance
Compute Operational
Storage Under Maintenance
Managed vSphere || RBX Under Maintenance
Network Operational
Management plane Under Maintenance
Compute Operational
Storage Operational
Managed vSphere || SBG Under Maintenance
Network Operational
Management plane Under Maintenance
Compute Operational
Storage Operational
Managed vSphere || WAW Under Maintenance
Network Operational
Management plane Under Maintenance
Compute Operational
Storage Operational
Managed vSphere || YYZ Under Maintenance
Network Operational
Management plane Under Maintenance
Compute Operational
Storage Operational
Nutanix || BHS Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || ERI Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || LIM Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || RBX Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || SBG Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Nutanix || WAW Operational
Network Operational
Management plane Operational
Compute Operational
Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[RBX1A][Managed vSphere] - Equipment update notification Jul 9, 2025 11:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 09/07/2025 11:30 UTC
End time : 09/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 23, 2025 - 20:52 UTC

[RBX1A][Managed vSphere] - Equipment update notification Jul 10, 2025 06:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 10/07/2025 06:30 UTC
End time : 10/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 23, 2025 - 20:54 UTC

[RBX1A][Managed vSphere] - Equipment update notification Jul 10, 2025 11:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 10/07/2025 11:30 UTC
End time : 10/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 23, 2025 - 20:56 UTC

[RBX1A/SBG2A][Managed vSphere] - Equipment update notification Jul 15, 2025 06:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 15/07/2025 06:30 UTC
End time : 15/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 19:18 UTC

[RBX][VMware Private Cloud] - Datastore maintenance notification Jul 15, 2025 07:00 - Jul 17, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Posted on Jul 02, 2025 - 04:23 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 15, 2025 07:00 - Jul 17, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jul 09, 2025 - 00:22 UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul 15, 2025 07:00 - Jul 17, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:44 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 15, 2025 07:00 - Jul 17, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jun 25, 2025 - 20:24 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 15, 2025 07:00 - Jul 17, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 15/07/2025 07:00 UTC
End time : 17/07/2025 16:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Posted on Jun 25, 2025 - 19:52 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 15, 2025 11:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 15/07/2025 11:30 UTC
End time : 15/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jul 02, 2025 - 04:06 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 16, 2025 06:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 16/07/2025 06:30 UTC
End time : 16/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 19:26 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 16, 2025 11:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 16/07/2025 11:30 UTC
End time : 16/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 19:32 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 17, 2025 06:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 17/07/2025 06:30 UTC
End time : 17/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 19:36 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 17, 2025 11:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 17/07/2025 11:30 UTC
End time : 17/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 19:53 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 21, 2025 06:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 21/07/2025 06:30 UTC
End time : 21/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 20:27 UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul 21, 2025 07:00 - Jul 24, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 21/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:47 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 21, 2025 07:00 - Jul 24, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 21/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:25 UTC

[SBG2A][Managed vSphere] - Equipment update notification Jul 21, 2025 11:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 21/07/2025 11:30 UTC
End time : 21/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Posted on Jun 24, 2025 - 20:28 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Jul 22, 2025 07:00 - Jul 24, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 22/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : During the maintenance, vSphere won't be accessible and hosts will be put in maintenance mode for 1 hour.
vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vSphere offer.
An individual communication will be done to inform customers.
Customers can reschedule the operation through the manager.

Thank you for your understanding
Posted on Jul 09, 2025 - 00:17 UTC

[ERI1C][VMware Private Cloud] - Datastore maintenance notification Jul 28, 2025 07:00 - Jul 31, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 28/07/2025 07:00 UTC
End time : 31/07/2025 16:00 UTC
Service impact : You may experience a micro cut if the customer is writing a lot on their datastore.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple storage servers.

Thank you for your understanding.
Posted on Jun 25, 2025 - 20:50 UTC

[EU/CA][Hosted Private Cloud] - vSphere maintenance notification Aug 1, 2025 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 01/08/2025 09:00 UTC
End time : 01/08/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.

Thank you for your understanding
Posted on May 30, 2025 - 22:22 UTC
Jul 9, 2025
[RBX1A][Managed vSphere] - Equipment update notification
Completed - The maintenance is completed, all services are operational.
Jul 9, 00:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 08/07/2025 06:30 UTC
End time : 08/07/2025 21:00 UTC
Service impact : During the operation, customers may experience a few seconds of slowness when reading from or writing to their datastore.
However, there will be no impact on the vSphere UI, data availability or virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:41 UTC
[GRA2A][Managed vSphere] - Equipment update notification
Completed - The maintenance is completed, all services are operational.
Jul 9, 00:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 11:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed vSphere offer.

Start time : 08/07/2025 11:30 UTC
End time : 08/07/2025 21:00 UTC
Service impact : No impact on vSphere UI, data availability and virtual machines.
Service improvement : As part of our continuous improvement policy, we are rolling out an update for multiple storage servers.

Thank you for your understanding.
Jun 23, 20:44 UTC
Jul 8, 2025
[RBX2b][Hosted Private Cloud] - Cluster9684 incident notification
Resolved - We are pleased to inform you that the incident affecting our Managed vSphere offer has been resolved.

Start time : 08/07/2025 05:48 UTC
End time : 08/07/2025 12:04 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 17:41 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We have not observed any disruption since 08/07/2025 10:10 UTC.
Ongoing Actions : Our technical teams is currently monitoring the incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 10:18 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams is continuing to work actively on the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 08:56 UTC
Identified - We have determined the origin of the incident affecting our our Managed vSphere offer on the specific RBX2b region.

Here are some supplementary details :
Start time : 08/07/2025 05:48 UTC
Impacted Service(s) : Cluster9684 is temporarily unreachable.
Customers Impact : Customers are experiencing malfunctions when they want to access their storage.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 06:56 UTC
Investigating - We are currently experiencing an incident affecting our our Managed vSphere offer, which is causing temporary availability issues in Cluster9684.

Here is detail for this incident :
Start time : 08/07/2025 05:48 UTC
Impacted Service(s) : Cluster9684 is temporarily unreachable.
Customers Impact : Customers are experiencing malfunctions when they want to access their storage.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 06:23 UTC
Jul 7, 2025
[LIM1][VMware Private Cloud] - Multiple racks
Resolved - We would like to inform you that an incident happened on Clusters 6009,6013,6060,6061,6062,6063 and has now been resolved.

Here is detail for this incident :
Start time : 07/07/2025 08:41 UTC
End time : 07/07/2025 08:58 UTC
Impacted Service(s) : Clusters 6009,6013,6060,6061,6062,6063 were unreachable
Customers Impact : Customers were experiencing malfunctions when they wanted to access their storage in the specific rack L106B10.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 7, 10:08 UTC
[LIM1][VMware Private Cloud] - Multiple racks
Resolved - We would like to inform you that the incident on Clusters 6009,6013,6060,6061,6062,6063 has now been resolved.

Here is detail for this incident :
Start time : 07/07/2025 08:41 UTC
End time : 07/07/2025 08:58 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 7, 09:16 UTC
Identified - We are currently experiencing an incident affecting our our our Managed VMware Cloud Director ,which is causing temporary availability issues in the Clusters 6009,6013,6060,6061,6062,6063.

Here is detail for this incident :
Start time : 07/07/2025 08:41 UTC
Impacted Service(s) : Clusters 6009,6013,6060,6061,6062,6063 are unreachable
Customers Impact : Customers are experiencing malfunctions when they want to access their storage in the specific rack L106B10.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are working to resolve this incident and restore the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:13 UTC
Investigating - We are currently experiencing an event affecting our Managed VMware Cloud Director on the clusters 6009,6013,6060,6061,6062,6063
Start time : 07/07/2025 08:41 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:05 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
[EU/CA][Hosted Private Cloud] - vSphere maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 4, 16:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 02/07/2025 07:00 UTC
End time : 04/07/2025 15:00 UTC
Service impact : vSphere not accesible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Jun 12, 22:44 UTC
[EU/CA][Hosted Private Cloud] - vSphere maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 4, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.
This may temporarily affect availability.

Start time : 02/07/2025 07:00 UTC
End time : 04/07/2025 16:00 UTC
Service impact : vSphere not accessible for 1h and hosts will be put in maintenance mode during the maintenance and a vMotion will be performed if it has Virtual machines in it.
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.
An individual communication will be done to inform customers and you can reschedule through the manager.

Thank you for your understanding
Jun 12, 22:47 UTC
[SBG3][Hosted Private Cloud] - cluster144
Resolved - We would like to inform you that the incident on Cluster144 has now been resolved.

Here is detail for this incident :
Start time : 04/07/2025 12:08 UTC
End time : 04/07/2025 12:28 UTC
Root Cause : The root cause is still under investigation.

We thank you for your understanding and patience throughout this incident.
Jul 4, 14:05 UTC
Monitoring - We have new information regarding the incident that affected your service.

Please find below an update on the situation:
Update : The affected datastores are available again. Our teams are continuing to investigate the cause of this unavailability.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 12:58 UTC
Identified - We are currently experiencing an incident affecting our Manage vSphere offering, which is causing temporary availability issues in the cluster144.

Here is detail for this incident :
Start time : 04/07/2025 12:08 UTC
Impacted Service(s) : Service was temporarily unavailable on cluster144.
zpool impacted :
ssd-000482
ssd-000787
ssd-000711
ssd-000861
ssd-000481
ssd-000479
Customers Impact : Customers did not have access to their datastores.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 12:54 UTC
Jul 3, 2025

No incidents reported.

Jul 2, 2025
[RBX8][VMware Private Cloud] - Cluster9801
Resolved - We would like to inform you that the incident on our Managed vSphere offer on the Cluster9801, has been resolved
Start time : 01/07/2025 22:05 UTC
End Time : 02/07/2025 02:15 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident
Jul 2, 02:20 UTC
Update - We would like to assure you that we are actively working to resolve the ongoing incident as quickly as possible.

Our team is fully engaged and committed to restoring normal operations promptly.

Thank you for your patience and understanding.
Jul 2, 01:54 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Jul 2, 00:17 UTC
Identified - We are currently experiencing an incident affecting our our Managed vSphere offer., which is causing temporary availability issues in Cluster9801.

Here is detail for this incident :
Start time : 01/07/2025 22:05 UTC
Impacted Service(s) : Cluster9801 is unreachable.
Customers Impact : Customers are experiencing malfunctions when they want to access their storage.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are working to resolve this incident and restore the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 22:53 UTC
Investigating - We are currently experiencing an event affecting our Managed vSphere on the Cluster9801 offer.
Start time : 01/07/2025 22:05 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 22:47 UTC
Jul 1, 2025
[RBX][VMware Private Cloud] - Cluster2014 incident notification
Resolved - We were experiencing an incident that affected our VMware Private Cloud offer, causing temporary availability issues in the Cluster2014 in the RBX region.

Here is detail for this incident :
Start time : 01/07/2025 18:57 UTC
End time : 01/07/2025 19:06 UTC
Impacted Service(s) : Cluster2014 were temporarily unreachable.
Customers Impact : Customers were temporarily unable to access their datastores.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 19:49 UTC
[EU/CA][Hosted Private Cloud] - vSphere maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 1, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Private Cloud offer.

This may temporarily affect availability.

Start time : 01/07/2025 09:00 UTC
End time : 01/07/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are rolling out an upgrade for vSphere offer.

Thank you for your understanding
May 30, 22:28 UTC
[RBX8][VMware Private Cloud] - Rack R802L18 incident notification
Resolved - We would like to inform you that the incident on VMware Private Cloud offering has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 07:10 UTC
End time : 01/07/2025 07:19 UTC
Impacted Service(s) : All clusters in the rack R802L18 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their data located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 07:45 UTC
Investigating - We are currently experiencing an event affecting our VMware Private Cloud offering.
Start time : 01/07/2025 07:10 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 07:22 UTC
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
[SBG3][VMware Private Cloud] - Hosts unreachable incident notification
Resolved - We would like to inform you that the incident on our Hosted Private Cloud offering has now been resolved.

Here is detail for this incident :
Start time : 27/06/2025 01:50 UTC
End time : 27/06/2025 03:30 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 27, 04:02 UTC
Identified - We have determined the origin of the incident affecting our the VMware Private Cloud offer in the specific rack S356A01.

Here are some supplementary details :
Start time : 27/06/2025 01:50 UTC
Impacted Service(s) : Some Hosts in the specified rack are unavailable.
Impacted customers : Some customers cannot access their hosts located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 02:57 UTC
Jun 26, 2025
[RBX8][VMware Private Cloud] - R808L24 Host incident notification.
Resolved - We would like to inform you that the incident on our Hosted Private Cloud offering has now been resolved.

Here is detail for this incident :
Start time : 26/06/2025 09:52 UTC
End time : 26/06/2025 12:35 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 26, 12:45 UTC
Identified - We have determined the origin of the incident affecting our the VMware Private Cloud offer in the specific rack R808L24.

Here are some supplementary details :
Start time : 26/06/2025 09:52 UTC
Impacted Service(s) : Some Hosts are unavailable
Impacted customers : Some customers cannot acess their Hosts.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Spare Hosts are being delivered.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 10:43 UTC
Jun 25, 2025
[RBX8][Hosted Private Cloud] - Host incident notification
Resolved - We would like to inform you that the incident on our Hosted Private Cloud offering has now been resolved.

Here is detail for this incident :
Start time : 25/06/2025 11:44 UTC
End time : 25/06/2025 15:48 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 25, 17:23 UTC
Identified - We are currently experiencing an incident affecting our Hosted Private offering, which is causing temporary Availability issues in the RBX8 region.

Here is detail for this incident :
Start time : 25/06/2025 11:44 UTC
Impacted Service(s) : Some hosts are unavailable.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
Jun 25, 12:16 UTC
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