Resolved -
We are pleased to inform you that the incident affecting our VMware Private Cloud offer has been resolved.
Start time : 12/11/2025 10:56 UTC
End time : 13/11/2025 16:40 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 16:45 UTC
Update -
Service has been fully restored since 12/11/2025 17:29 UTC. Monitoring remains active to ensure long-term stability.
Please find below an update on the situation:
Update : All services are operating at nominal capacity on Cluster9520 / Cluster9521 / Cluster9522 / Cluster9608 / Cluster9711.
Ongoing Actions : Actions are still ongoing on Cluster9601 and Cluster9602, but they do not impact service availability.
Our teams are still working on the incident to definitely fix the incident.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 11:01 UTC
Monitoring -
Service has been fully restored since 12/11/2025 17:29 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 12/11/2025 10:56 UTC
Impacted Service(s) : The following clusters were temporarily impacted:
- Cluster9520
- Cluster9521
- Cluster9522
- Cluster9601
- Cluster9602
- Cluster9608
- Cluster9711
Our teams are still working on the incident to definitely fix the incident.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 17:40 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Cluster9520, Cluster9521 and Cluster9522 are no longer impacted.
Ongoing Actions : Our teams are currently working on the remaining impacted cluster which is: Cluster9608
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 16:41 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Cluster9601 and Cluster9602 are no longer impacted.
Ongoing Actions : Our teams are currently working on the remaining impacted clusters which are:
- Cluster9520
- Cluster9521
- Cluster9522
- Cluster9608
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 16:24 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Below you can find the list of the remaining impacted clusters:
- Cluster9520
- Cluster9521
- Cluster9522
- Cluster9601
- Cluster9602
- Cluster9608
Ongoing Actions : Our teams are actively working on the ongoing incident to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 14:52 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Cluster9711 is no longer impacted.
Ongoing Actions : Our teams are currently working on the remaining impacted clusters which are:
- Cluster9520
- Cluster9521
- Cluster9522
- Cluster9601
- Cluster9602
- Cluster9608
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 12:40 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VMware Private Cloud offer on the specific R807L16, R807L17, R807L18 region.
Here are some supplementary details :
Start time : 12/11/2025 10:56 UTC
Impacted Service(s) : We are currently facing an issue with cluster9520, cluster9521, cluster9522, cluster9601, cluster9602, cluster9608, cluster9711, which are temporarily inaccessible. The datastores hosted on this cluster are also unavailable.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Nov 12, 11:50 UTC
Investigating -
We are currently experiencing an incident affecting our our VMware Private Cloud offer., which is causing temporary availability issues in RBX8.
Here are some supplementary details :
Start time : 12/11/2025 10:56 UTC
Impacted Service(s) : We are currently facing an issue with cluster9520, cluster9521, cluster9522, cluster9601, cluster9602, cluster9608, cluster9711, which is temporarily inaccessible. The datastores hosted on this cluster are also unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 12, 11:22 UTC