[RBX2A][Managed VMware vSphere] - Cluster4040 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved.

Start time : 01/07/2026 12:17 UTC
End time : 01/07/2026 12:45 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 01, 2026 - 13:09 UTC

Identified

We are currently experiencing an ongoing incident.
We have determined the origin of the issue affecting our Hosted Private Cloud offer on the Cluster4040.

Here are some supplementary details :
Start time : 01/07/2026 12:27 UTC
Impacted Service(s) : Cluster4040 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data located in the specified cluster.
Root Cause : This incident was caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 01, 2026 - 12:37 UTC

This incident affected: Managed VMware vSphere || RBX (Storage).