[SBG3][Managed VMware Cloud Director] - Hosts unreachable incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware Cloud Director has been resolved.

Start time : 28/07/2025 13:16 UTC
End time : 28/07/2025 16:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 28, 2025 - 16:37 UTC

Monitoring

Service has been fully restored since 28/07/2025 15:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 28/07/2025 13:16 UTC
Impacted Service(s) :Some hosts are temporarily unavailable.
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 28, 2025 - 15:17 UTC

Investigating

We are currently investigating an incident affecting our Managed VMware Cloud Director offering, which is causing temporary availability issue in the rack S344B05.

Here are some supplementary details :

Start time : 28/07/2025 13:15 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

Posted Jul 28, 2025 - 13:56 UTC

This incident affected: Managed VMware Cloud Director || SBG (Compute).