We are pleased to inform you that the incident affecting our Managed vSphere offer in the specific racks R808R25/26/27 has been resolved.
Start time : 25/08/2025 07:10 UTC End time : 25/08/2025 09:00 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 25, 2025 - 10:04 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update: Most of Hosts are operational again.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Aug 25, 2025 - 09:17 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update: Some Hosts are getting operational again.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Aug 25, 2025 - 08:25 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Impacted Service(s) : All the hosts are temporarily unavailable in these specific racks. Customers Impact : All the customers cannot acces their Host in these specific racks.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Aug 25, 2025 - 07:54 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed vSphere offer in the specific racks R808R25/26/7.
Here are some supplementary details :
Start time : 25/08/2025 07:10 UTC Impacted Service(s) : Some hosts are temporarily unavailable. Customers Impact : Some customers cannot acces their Host in these specific racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 25, 2025 - 07:38 UTC
Investigating
We are currently experiencing an event affecting our Managed vSphere offer in the specific racks R808R25/26/27.
Start time : 25/08/2025 07:10 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 25, 2025 - 07:34 UTC
This incident affected: Public VMware Cloud Foundation as-a-Service || RBX (Network, Compute).