[RBX][Managed VMware vSphere] - Rack R820L21 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 02/03/2026 07:25 UTC
End time : 02/03/2026 08:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 02, 2026 - 09:13 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed VMware vSphere offer on the specific RBX regions.

Here are some supplementary details :

Start time : 02/03/2026 07:25 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 02, 2026 - 07:32 UTC

This incident affected: Public VMware Cloud Foundation as-a-Service || RBX (Compute).