[BHS/YYZ][Managed vSphere] - Veeam External Service incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed vSphere offer has been resolved.

Start time : 28/11/2025 23:00 UTC
End time : 04/12/2025 10:56 UTC
Root Cause : This incident is caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 04, 2025 - 14:58 UTC

Identified

We have determined the origin of the incident affecting our Managed vSphere offer in the BHS and YYZ regions.

Here is detail for this incident :
Start time : 28/11/2025 23:00 UTC
Impacted Service(s) : Veeam external job fail
Customers Impact : Customers may experience an error "Failed to open VDDK disk".
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 03, 2025 - 03:49 UTC

This incident affected: Managed vSphere || BHS (Management plane) and Managed vSphere || YYZ (Management plane).