[RBX2b][Managed vSphere] - Cluster8345 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed vSphere offer on Cluster8345 has been resolved.

Start time : 25/11/2025 01:55 UTC
End time : 25/11/2025 05:01 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 25, 2025 - 05:05 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed vSphere offer on the specific cluster.

Here are some supplementary details :

Start time : 25/11/2025 01:55 UTC
Impacted Service(s) : Datastores located in Cluster8346 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to use their datastores of the specified cluster.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 25, 2025 - 03:15 UTC

Investigating

We are currently investigating an incident affecting our Managed vSphere offering, which is causing temporary availability issue in the Cluster8346 .

Here are some supplementary details :

Start time : 25/11/2025 01:55 UTC
Impacted Service(s) : Datastores located in Cluster8345 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to use their datastores of the specified cluster.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 25, 2025 - 02:24 UTC

This incident affected: Managed vSphere || RBX (Storage).