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  • Degraded performance
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[BHS7][Managed VMware vSphere] - Cluster81 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering on Cluster81 has been resolved.

Start time : 07/10/2026 17:44 UTC
End time : 07/10/2026 19:42 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 07, 2026 - 19:50 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed VMware vSphere offer on the specific Cluster81.

Here are some supplementary details :

Start time : 07/10/2026 17:44 UTC
Impacted Service(s) : Cluster81 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data located in the specified cluster.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 07, 2026 - 18:47 UTC

Investigating

We are currently investigating an incident affecting our Managed VMware vSphere offering, which is causing temporary availability issue in the Cluster81.

Here are some supplementary details :

Start time : 07/10/2026 17:44 UTC
Impacted Service(s) : Cluster81 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data located in the specified cluster.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 07, 2026 - 18:31 UTC
This incident affected: Managed VMware vSphere || BHS (Storage).