[RBX8][Managed VMware vSphere] - R805L21 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering in the rack R805L21 has been resolved.

Start time : 09/05/2026 15:36 UTC
End time : 09/05/2026 15:53 UTC
Impacted Service(s) : All hosts in the rack R805L21 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their hosts located on the specified rack.
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 09, 2026 - 16:12 UTC

Investigating

We are currently investigating an incident affecting our Managed VMware vSphere offering, which is causing temporary availability issue in rack R805L21.

Please find the details of this incident below :
Start time : 09/05/2026 15:36 UTC
Impacted Service(s) : All hosts in the rack R805L21 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their hosts located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 09, 2026 - 15:52 UTC

This incident affected: Managed VMware vSphere || RBX (Network, Compute).