[RBX8][VMware Private Cloud] - Rack R806R14 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our VMware Private Cloud offering has been resolved.

Start time : 25/07/2025 06:25 UTC
End time : 25/07/2025 07:00 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 25, 2025 - 12:11 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The services are operational again and we are now monitoring the situation.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 25, 2025 - 07:17 UTC

Identified

We are currently experiencing an incident affecting our VMware Private Cloud offering, which is causing temporary availability issues in the rack R806R14 in RBX8.

Here is detail for this incident :
Start time : 25/07/2025 06:25 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 25, 2025 - 06:40 UTC

This incident affected: Managed VMware Cloud Director || RBX (Compute, Storage).