[RBX2C][Managed VMware vSphere] - Rack R831A24 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved.

Start time : 14/09/2026 07:25 UTC
End time : 14/09/2026 09:45 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 14, 2026 - 09:49 UTC

Identified

We are currently experiencing an incident affecting our Managed VMware vSphere offering in the rack R831A24.
The root cause has been identified.

Please find the details of this incident below :
Start time : 14/09/2026 07:25 UTC
Impacted Service(s) : All hosts in the rack R831A24 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their hosts located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 14, 2026 - 07:53 UTC

Investigating

We are currently experiencing an incident affecting our Managed VMware vSphere offering, which is causing temporary availability issues in the RBX2C Region.

Please find the details of this incident below :
Start time : 14/09/2026 07:25 UTC
Impacted Service(s) : All hosts in the rack R831A24 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their hosts located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 14, 2026 - 07:42 UTC

This incident affected: Managed VMware vSphere || RBX (Compute, Storage).