[SBG3][Hosted Private Cloud] - VMware Vsphere Racks S346A07/S346A08 Incident Notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved.

Start time : 09/10/2026 09:37 UTC
End time : 09/10/2026 13:37 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 09, 2026 - 13:38 UTC

Update

We are continuing to investigate this issue.

Posted Oct 09, 2026 - 10:21 UTC

Investigating

We are currently investigating an incident affecting our Public VMware Cloud Foundation offering, which is causing temporary availability issue in the Racks S346A07/S346A08.

Here are some supplementary details :

Start time : 09/10/2026 09:37 UTC
Impacted Service(s) : All servers in the racks S346A07/S346A08 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 09, 2026 - 10:00 UTC

This incident affected: Managed VMware vSphere || SBG (Compute).