[RBX2C][VMware Private Cloud] - Rack R711B02 incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on rack R711B02 has now been resolved.

Here is detail for this incident :
Start time : 31/07/2025 04:30 UTC
End time : 31/07/2025 05:36 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 31, 2025 - 05:51 UTC

Identified

We have determined the origin of the incident affecting our VMware Private Cloud offer on the specific rack.

Here are some supplementary details :
Start time : 31/07/2025 04:30 UTC
Impacted Service(s) : Hosts in rack R711B02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their hosts located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 31, 2025 - 05:43 UTC

This incident affected: Managed VMware Cloud Director || RBX (Compute).