[RBX8][VMware Private Cloud] - Cluster9680 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our VMware Private Cloud offer has been resolved.

Start time : 22/01/2026 14:10 UTC
End time : 22/01/2026 16:35 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 22, 2026 - 16:50 UTC

Identified

We are currently experiencing an incident affecting our VMware Private Cloud offer, which is causing temporary availability issues in the Cluster9680 in RBX8 region.

Here are some supplementary details :

Start time : 22/01/2026 14:10 UTC
Impacted Service(s) : Cluster9680 are temporarily unreachable.
Customers Impact : Customers cannot access their datastores.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Jan 22, 2026 - 16:05 UTC

Investigating

We are currently experiencing an incident affecting our VMware Private Cloud offer, which is causing temporary availability issues in the Cluster9680 in RBX8 region.

Here is detail for this incident :
Start time : 22/01/2026 14:10 UTC
Impacted Service(s) : Cluster9680 are temporarily unreachable.
Customers Impact : Customers cannot access their datastores.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 22, 2026 - 14:50 UTC

This incident affected: Managed VMware vSphere || RBX (Storage).