[RBX][VMware Private Cloud] - Cluster 8353 Incident Notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Hosted Private Cloud offer on Cluster 8353 has been resolved.

Start time : 23/04/2026 19:44 UTC
End time : 23/04/2026 22:01 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 23, 2026 - 22:07 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Hosted Private Cloud offer on the specific Cluster 8353.

Here are some supplementary details :

Start time : 23/04/2026 19:44 UTC
Impacted Service(s) : Cluster 8353 is temporarily unreachable.
Customers Impact : Customers are unable to access their datastores.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 23, 2026 - 20:21 UTC

Investigating

We are currently investigating an incident affecting our Hosted Private Cloud offering, which is causing temporary issue in RBX region.

Here are some supplementary details :

Start time : 23/04/2026 19:44 UTC
Impacted Service(s) : Cluster 8353 is temporarily unreachable.
Customers Impact : Customers are unable to access their datastores.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 23, 2026 - 19:59 UTC

This incident affected: Managed VMware vSphere || RBX (Storage).