[RBX8][VMware Private Cloud] - Rack R802L18 incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on VMware Private Cloud offering has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 07:10 UTC
End time : 01/07/2025 07:19 UTC
Impacted Service(s) : All clusters in the rack R802L18 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their data located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 01, 2025 - 07:45 UTC

Investigating

We are currently experiencing an event affecting our VMware Private Cloud offering.
Start time : 01/07/2025 07:10 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 01, 2025 - 07:22 UTC

This incident affected: Managed VMware Cloud Director || RBX (Storage).