[RBX8][Hosted Private Cloud] - R833B10

Incident Report for Hosted Private Cloud

Resolved

Start Time : 27/11/2023 12:28 UTC
End Time : 27/11/2023 21:10 UTC
Technical impact (DC/geographical area) : RBX8
Root cause : Incident due to a cooling problem affecting network equipment.
Our technical teams resolved the issue. All impacted services are now operational.

Posted Nov 27, 2023 - 21:17 UTC

Update

The incident is still ongoing. We would like to assure you that we are doing everything we can to resolve this situation as quickly as possible.

Posted Nov 27, 2023 - 18:06 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 27, 2023 - 13:57 UTC

Investigating

Start time: 27/11/2023 12:28 UTC
User impact : Servers in rack R833B10 are currently unreachable.
Technical impact (DC/geographical area) : RBX8
Ongoing actions : Our technical teams are investigating on the issue. Update will be posted as significant progress is made.

Posted Nov 27, 2023 - 13:01 UTC

This incident affected: Managed vSphere || RBX (Compute).