[LIM][Hosted Private Cloud] - Rack L111A16

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Hosted Private Cloud has been resolved.

Start time : 13/04/2026 12:28 UTC
End time : 13/04/2026 15:57 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 13, 2026 - 15:58 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backup as a Service offer on the specific Rack L111A16.

Here are some supplementary details :

Start time : 13/04/2026 12:28 UTC
Impacted Service(s) : Some hosts in rack L111A16 were temporarily unavailable
Customers Impact : Customers are temporarily unable to access their host located on the specified racks
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Apr 13, 2026 - 12:44 UTC

This incident affected: Public VMware Cloud Foundation as-a-Service || LIM (Compute).