[ERI1][Managed VMware vSphere] - Cluster5022 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved.

Start time : 20/09/2026 12:36 UTC
End time : 20/09/2026 15:20 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 20, 2026 - 18:18 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed VMware vSphere offer on the specific Cluster5022.

Here are some supplementary details :

Start time : 20/09/2026 12:36 UTC
Impacted Service(s) : List of impacted datastores :

- ssd-001556
- ssd-002030
- ssd-002032
- ssd-002034
- ssd-002185
- ssd-002186

Customers Impact : Customers are unable to access their datastores.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 20, 2026 - 13:50 UTC

Investigating

We are currently investigating an incident affecting our Managed VMware vSphere offering, which is causing temporary availability issue in the Erith Region.

Here are some supplementary details :

Start time : 20/09/2026 12:36 UTC
Impacted Service(s) : Some datastores are temporarily unavailable.
Customers Impact : Customers are unable to access their datastores.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding

Posted Sep 20, 2026 - 13:40 UTC

This incident affected: Managed VMware vSphere || ERI (Storage).