[RBX8][Managed vSphere] - Rack R803L14 incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on our Managed vSphere offering has now been resolved.

Here is detail for this incident :
Start time : 18/09/2025 10:26 UTC
End time : 18/09/2025 12:22 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Sep 18, 2025 - 13:56 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All hosts in rack R803L14 are available again.
Ongoing Actions : Our teams are currently monitoring the situation.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 18, 2025 - 12:22 UTC

Investigating

We are currently investigating an incident affecting our Managed vSphere offering, which is causing temporary availability issue in the rack R803L14.

Here are some supplementary details :

Start time : 18/09/2025 10:26 UTC
Impacted Service(s) : All hosts located in the rack R803L14 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their hosts located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 18, 2025 - 10:50 UTC

This incident affected: Managed vSphere || RBX (Compute).