We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved.
Start time : 12/05/2026 13:30 UTC End time : 12/05/2026 20:03 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 12, 2026 - 20:04 UTC
Investigating
We are currently investigating an incident affecting our Managed VMware vSphere offering, which is causing temporary availability issue in Rack R820L17.
Here are some supplementary details :
Start time : 12/05/2026 13:30 UTC Impacted Service(s) : Some hosts are temporarily unavailable in Rack R820L17. Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 12, 2026 - 13:59 UTC
This incident affected: Managed VMware vSphere || RBX (Compute).