[RBX2C][Managed vSphere] - Rack R806R21 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed vSphere has been resolved.

Start time : 10/11/2025 11:22 UTC
End time : 10/11/2025 12:09 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 10, 2025 - 12:13 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed vSphere offer on the specific rack.

Here are some supplementary details :

Start time : 10/11/2025 10:58 UTC
Impacted Service(s) : Some hosts in rack R806R21 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their hosts located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 10, 2025 - 11:28 UTC

This incident affected: Managed vSphere || RBX (Compute).