[SBG3][VMware Private Cloud] - Hosts unreachable incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on our Hosted Private Cloud offering has now been resolved.

Here is detail for this incident :
Start time : 27/06/2025 01:50 UTC
End time : 27/06/2025 03:30 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 27, 2025 - 04:02 UTC

Identified

We have determined the origin of the incident affecting our the VMware Private Cloud offer in the specific rack S356A01.

Here are some supplementary details :
Start time : 27/06/2025 01:50 UTC
Impacted Service(s) : Some Hosts in the specified rack are unavailable.
Impacted customers : Some customers cannot access their hosts located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 27, 2025 - 02:57 UTC

This incident affected: Managed VMware Cloud Director || SBG (Compute).