[RBX2B][Managed VMware vSphere] - Cluster9679 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting Cluster9679 has been resolved.

Start time : 28/04/2026 09:10 UTC
End time : 28/04/2026 09:29 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 28, 2026 - 09:57 UTC

Identified

We are currently experiencing an ongoing incident.
We have determined the origin of the issue affecting our Hosted Private Cloud offer on the Cluster9679.

Here are some supplementary details :
Start time : 28/04/2026 09:10 UTC
Impacted Service(s) : Cluster9679 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data located in the specified cluster.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 28, 2026 - 09:37 UTC

This incident affected: Managed VMware vSphere || RBX (Storage).