[SBG3][Public VMware Cloud Foundation] - Racks S357B01 - S357B02 S357B03 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Public VMware Cloud Foundation has been resolved.

Start time : 26/02/2026 15:11 UTC
End time : 26/02/2026 15:55 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 27, 2026 - 10:43 UTC

Monitoring

Service has been fully restored since 26/02/2026 17:18 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 26/02/2026 15:11 UTC
Impacted Service(s) : Some hosts were temporarily unavailable.
Customers Impact : Some customers could not temporarily access their hosts.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 26, 2026 - 17:25 UTC

Investigating

We are currently investigating an incident affecting our Public VMware Cloud Foundation offering, which is causing temporary availability issue in the racks S357B01 and S357B02.

Here are some supplementary details :

Start time : 26/02/2026 15:11 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers cannot temporarily access their hosts.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 26, 2026 - 16:07 UTC

This incident affected: Public VMware Cloud Foundation as-a-Service || SBG (Compute).