[RBX8][Managed vSphere] - Rack R801D01 incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on the rack R801D01 has now been resolved.

Here is detail for this incident :
Start time : 20/01/2026 22:50 UTC
End time : 20/01/2026 23:45 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Jan 20, 2026 - 23:49 UTC

Investigating

We are currently experiencing an incident affecting our Hosted Private Cloud offering, which is causing temporary availability issues in the rack R801D01 in RBX8.

Here is detail for this incident :
Start time : 20/01/2026 22:50 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 20, 2026 - 23:10 UTC

This incident affected: Managed VMware vSphere || RBX (Compute).