[SBG1A][Managed vSphere] - Rack S351B02 incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on our Managed vSphere offering in the rack S351B02 has now been resolved.

Here is detail for this incident :
Start time : 18/09/2025 11:55 UTC
End time : 18/09/2025 13:29 UTC
Root Cause : This incident was caused by an ongoing maintenance : https://network.status-ovhcloud.com/incidents/xwmhpgwj9jnr

We thank you for your understanding and patience throughout this incident.

Posted Sep 18, 2025 - 13:32 UTC

Identified

We are currently investigating an incident affecting our Managed vSphere offering, which is causing temporary availability issue in the rack S351B02.

Here are some supplementary details :

Start time : 18/09/2025 11:55 UTC
Impacted Service(s) : Some hosts located in the rack S351B02 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their hosts located in the specified rack.
Ongoing Actions : This incident is caused by an ongoing maintenance: https://network.status-ovhcloud.com/incidents/xwmhpgwj9jnr

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 18, 2025 - 12:44 UTC

This incident affected: Managed VMware vSphere || SBG (Compute).