Start Time : 21/11/2023 06:49 UTC End Time : 21/11/2023 11:40 UTC Technical impact (DC/geographical area) : RBX8 Root cause : Failure on a cooling system module. all the impacted servers are operational.
Posted Nov 21, 2023 - 11:29 UTC
Monitoring
Start time: 21/11/2023 06:49 UTC User impact : All servers in racks R806R16, R806R17 and R806R18 are operational again. Technical impact (DC/geographical area) : RBX8 Ongoin Actions: Monitoring Root cause : Failure on a cooling system module. Ongoing actions : A replacement of the affected equipment is in progress.
Posted Nov 21, 2023 - 10:47 UTC
Update
Most of the affected servers are now operational as usual, our technical teams are working on the remaining servers.
Posted Nov 21, 2023 - 09:57 UTC
Identified
Start time: 21/11/2023 06:49 UTC User impact : Some servers in racks R806R16, R806R17 and R806R18 are currently unreachable. Technical impact (DC/geographical area) : RBX8 Root cause : Failure on a cooling system module. Ongoing actions : Our technical teams are working on a fix.
Posted Nov 21, 2023 - 07:35 UTC
This incident affected: Managed vSphere || RBX (Network).