OVHcloud Private Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

[RBX8][Managed vSphere] - Rack R808L21 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed vSphere has been resolved.

Start time : 16/10/2025 08:53 UTC
End time : 16/10/2025 12:00 UTC
Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/dxt6sgnvc37v

We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 16, 2025 - 13:06 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of hosts are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 16, 2025 - 11:49 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed vSphere offer in the rack R808L21

Here are some supplementary details :

Start time : 16/10/2025 08:53 UTC
Impacted Service(s) : All hosts located in the rack R808L21 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their hosts located in the specified rack.
Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/dxt6sgnvc37v
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 16, 2025 - 10:00 UTC

Investigating

We are currently investigating an incident affecting our Managed vSphere offering, which is causing temporary availability issue in the rack R808L21

Here are some supplementary details :

Start time : 16/10/2025 08:53 UTC
Impacted Service(s) : All hosts located in the rack R808L21 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their hosts located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 16, 2025 - 09:30 UTC
This incident affected: Managed vSphere || RBX (Compute).