[RBX8][Managed VMware Cloud Director] - Racks R805L16 incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on the rack R805L16 has now been resolved.

Here is detail for this incident :
Start time : 27/11/2025 02:20 UTC
End time : 27/11/2025 09:40 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 27, 2025 - 09:41 UTC

Update

Please find below an update on the situation:
Update : We would like to inform you that a significant number of hosts are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 27, 2025 - 05:40 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed VMware Cloud Director offer in RBX8, rack R805L16.

Here are some supplementary details :
Start time : 27/11/2025 02:20 UTC
Impacted Service(s) : All hosts in the rack R805L16 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their hosts located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 27, 2025 - 02:26 UTC

This incident affected: Public VMware Cloud Foundation as-a-Service || RBX (Compute).