[RBX8][HostedPrivateCloud] - R806L23 Incident notification.

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on our storage offer on the specific rack R806L23. has now been resolved.

Here is detail for this incident :

Start time : 22/03/2025 21:45 UTC
End time : 22/03/2025 23:00 UTC

We thank you for your understanding and patience throughout this incident.

Posted Mar 23, 2025 - 00:03 UTC

Update

We are continuing to monitor for any further issues.

Start time : 22/03/2025 21:45 UTC

Posted Mar 22, 2025 - 23:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Start time : 22/03/2025 21:45 UTC

Posted Mar 22, 2025 - 23:46 UTC

Identified

We have determined the origin of the incident affecting our storage offer on the specific rack R806L23.

Here are some supplementary details :

Start time : 22/03/2025 21:45 UTC
Impacted Service(s) : Some servers are temporarily unavailable.
Customers Impact : Some users cannot access their servers in the specific rack R806L23 in RBX8 region.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 22, 2025 - 22:39 UTC

Investigating

We are currently experiencing an event affecting our Hosted Private Cloud offer in the rack R806L23.

Start time : 22/03/2025 21:45 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 22, 2025 - 22:31 UTC

This incident affected: Managed VMware Cloud Director || RBX (Compute).