[RBX2C][Managed VMware vSphere] - Racks R806L22 / R806L23 Incident Notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved.

Start time : 21/07/2026 12:33 UTC
End time : 21/07/2026 14:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding

Posted Jul 21, 2026 - 14:35 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed VMware vSphere offer on the specific racks R806L22 / R806L23 in RBX2C region.

Here are some supplementary details :

Start time : 21/07/2026 12:33 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2026 - 12:39 UTC

This incident affected: Managed VMware vSphere || RBX (Compute).