[RBX8][VMware Private Cloud] - Rack R808L24 incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on our VMware Private Cloud offer has now been resolved.

Here is detail for this incident :
Start time : 23/04/2025 17:35 UTC
End time : 23/04/2025 18:15 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Apr 23, 2025 - 18:32 UTC

Identified

We have determined the origin of the incident affecting our VMware Private Cloud offer on the specific rack.

Here are some supplementary details :
Start time : 23/04/2025 17:35 UTC
Impacted Service(s) : Some hosts located in RBX2C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their VMs located in rack R808L24.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 23, 2025 - 17:59 UTC

Investigating

We are currently experiencing an event affecting our VMware Private Cloud offer.
Start time : 23/04/2025 17:35 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 23, 2025 - 17:46 UTC

This incident affected: Managed VMware Cloud Director || RBX (Compute).