[RBX2D][VMware Private Cloud] - Rack R820L17 incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on rack R820L17 has now been resolved.

Here is detail for this incident :
Start time : 02/06/2025 22:52 UTC
End time : 02/06/2025 23:47 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 02, 2025 - 23:51 UTC

Investigating

We are currently experiencing an incident affecting our VMware Private Cloud offering, which is causing temporary availability issues in the rack R820L17.

Here is detail for this incident :
Start time : 02/06/2025 22:52 UTC
Impacted Service(s) : VMs located in rack R820L17 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their VMs located in rack R820L17.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 02, 2025 - 23:12 UTC

This incident affected: Managed VMware Cloud Director || RBX (Compute).