[RBX2C][Managed VMware vSphere] - Rack R805L16 Incident Notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved.

Start time : 14/08/2026 19:42 UTC
End time : 14/08/2026 21:48 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 16, 2026 - 03:43 UTC

Monitoring

Service has been fully restored since 14/08/2026 21:48 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 14/08/2026 19:42 UTC
Impacted Service(s) : All hosts in the rack R805L16 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their hosts located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 14, 2026 - 22:19 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed VMware vSphere offer on the specific rack R805L16.

Here are some supplementary details :

Start time : 14/08/2026 19:42 UTC
Impacted Service(s) : All hosts in the rack R805L16 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their hosts located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 14, 2026 - 20:20 UTC

This incident affected: Managed VMware vSphere || RBX (Compute).