[RBX2C][VMware Private Cloud] - Rack R832B18 incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on our VMware Private Cloud offer has now been resolved.

Here is detail for this incident :
Start time : 12/05/2025 11:26 UTC
End time : 12/05/2025 12:55 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted May 12, 2025 - 13:01 UTC

Identified

We have determined the origin of the incident affecting our VMware Private Cloud offer on the specified rack.

Here are some supplementary details :
Start time : 12/05/2025 11:26 UTC
Impacted Service(s) : VMs located in rack R832B18 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their VMs located in rack R832B18.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 12, 2025 - 11:49 UTC

This incident affected: Managed VMware Cloud Director || RBX (Compute).