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[EU][Managed VMware vSphere] - Login incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere has been resolved.

Start time : 22/03/2026 00:18 UTC
End time : 22/03/2026 20:51 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 22, 2026 - 20:54 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are still working on recovering the impacted services.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 22, 2026 - 19:56 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix has been implemented by our teams.
Ongoing Actions : Our teams are currently recovering impacted services.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 22, 2026 - 18:10 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed VMware vSphere offer on the specific region EU.

Here are some supplementary details :

Start time : 22/03/2026 00:18 UTC
Impacted Service(s) : Some hosts are temporarily unreachable using IAM (Identity and Access Management).
Customers Impact : Some customers are temporarily unable to login to their hosts via vSphere using IAM (Identity and Access Management).
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Posted Mar 22, 2026 - 16:36 UTC
This incident affected: Managed VMware vSphere || RBX (Management plane), Managed VMware vSphere || LIM (Management plane), Managed VMware vSphere || SBG (Management plane), Managed VMware vSphere || ERI (Management plane), Managed VMware vSphere || WAW (Management plane), and Managed VMware vSphere || GRA (Management plane).