OVHcloud Private Cloud Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[RBX8][VMware Private Cloud] - Hosts unreachable incident notification
Incident
Report for Hosted Private Cloud
Resolved
We would like to inform you that the incident on rack R804L20 has now been resolved.
Here is detail for this incident :
Start time : 23/07/2025 03:41 UTC
End time : 23/07/2025 13:10 UTC
Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 23/07/2025 03:41 UTC
End time : 23/07/2025 13:10 UTC
Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The majority of the affected hosts have been restored and are operational since 05:00 UTC.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The majority of the affected hosts have been restored and are operational since 05:00 UTC.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We have determined the origin of the incident affecting our Managed VMware Cloud Director, which is causing temporary availability issues in the rack R804L20.
Here are some supplementary details :
Start time : 23/07/2025 03:41 UTC
Impacted Service(s) : Some hosts in the specified rack are unavailable.
Impacted customers : Some customers cannot access their hosts located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 23/07/2025 03:41 UTC
Impacted Service(s) : Some hosts in the specified rack are unavailable.
Impacted customers : Some customers cannot access their hosts located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an ongoing incident affecting our the VMware Private Cloud offer in rack R804L20.
Here are some supplementary details :
Start time : 23/07/2025 03:41 UTC
Impacted Service(s) : Some hosts in the specified rack are unavailable.
Impacted customers : Some customers cannot access their hosts located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 23/07/2025 03:41 UTC
Impacted Service(s) : Some hosts in the specified rack are unavailable.
Impacted customers : Some customers cannot access their hosts located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Managed VMware Cloud Director || RBX (Compute).