[RBX2a][Managed VMware vSphere] - Cluster9098/9110/9125 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved.

Start time : 03/07/2026 04:40 UTC
End time : 03/07/2026 05:05 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 03, 2026 - 05:08 UTC

Investigating

We are currently investigating an incident affecting our Managed VMware vSphere offering, which is causing temporary availability issue in the Cluster9098 - 9110 - 9125.

Here are some supplementary details :
Start time : 03/07/2026 04:40 UTC
Impacted Service(s) : Cluster 9098 - 9125 is temporarily unavailable. The Cluster9110 was temporarily unavailable between 03/07/2026 04:50 UTC and 03/07/2026 04:55 UTC.
Customers Impact : Customers are temporarily unable to access their data located in the specified cluster.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 03, 2026 - 05:00 UTC

This incident affected: Managed VMware vSphere || RBX (Storage).