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- Operational
- Degraded performance
- Partial Outage
- Major Outage
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[RBX10][Public VMware Cloud Foundation as-a-Service] - Racks RBX1003D02A/B incident notification
Incident
Report for Hosted Private Cloud
Resolved
We would like to inform you that the incident affecting our Public VMware Cloud Foundation as-a-Service offering has now been resolved.
Please find the details of this incident below :
Start time : 23/09/2026 19:00 UTC
End time : 26/09/2026 10:53 UTC
Impacted Service(s) : Some hosts in the racks RBX1003D02A/B were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access their hosts located in the specified racks.
Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Please find the details of this incident below :
Start time : 23/09/2026 19:00 UTC
End time : 26/09/2026 10:53 UTC
Impacted Service(s) : Some hosts in the racks RBX1003D02A/B were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access their hosts located in the specified racks.
Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Identified
We are currently experiencing an incident affecting our Public VMware Cloud Foundation as-a-Service offering in the racks RBX1003D02A/B.
The root cause has been identified.
Please find the details of this incident below :
Start time : 23/09/2026 19:00 UTC
Impacted Service(s) : Some hosts in the racks RBX1003D02A/B are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located in the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
The root cause has been identified.
Please find the details of this incident below :
Start time : 23/09/2026 19:00 UTC
Impacted Service(s) : Some hosts in the racks RBX1003D02A/B are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their hosts located in the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Public VMware Cloud Foundation as-a-Service || RBX (Compute).