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- Partial Outage
- Major Outage
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[RBX/ERI/YYZ/BHS][Managed VMware vSphere] - Management plane incident notification
Incident
Report for Hosted Private Cloud
Resolved
We are pleased to inform you that the incident affecting our Managed VMware vSphere has been resolved.
Start time : 19/01/2026 23:02 UTC
End time : 20/01/2026 05:00 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 19/01/2026 23:02 UTC
End time : 20/01/2026 05:00 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The management plane service is operational in the ERI region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The management plane service is operational in the ERI region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The management plane service is operational in the RBX region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The management plane service is operational in the RBX region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed VMware vSphere offer on the specific regions.
Here are some supplementary details :
Start time : 19/01/2026 23:03 UTC
Impacted Service(s) : The Management plane is temporarily unavailable for some customers.
Customers Impact : Some customers may temporarily be unable to use the management plane to perform actions such as starting or restarting a VM.
The VMs continue to run without any impact.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 19/01/2026 23:03 UTC
Impacted Service(s) : The Management plane is temporarily unavailable for some customers.
Customers Impact : Some customers may temporarily be unable to use the management plane to perform actions such as starting or restarting a VM.
The VMs continue to run without any impact.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Managed VMware vSphere || RBX (Management plane), Managed VMware vSphere || ERI (Management plane), Managed VMware vSphere || BHS (Management plane), and Managed VMware vSphere || YYZ (Management plane).