We would like to inform you that the incident on our VMware Private Cloud offer on the specific rack R806R17, have been resolved Start Time : 30/04/2025 18:08 UTC End Time : 30/04/2025 21:30UTC Root cause : This incident is caused by a malfunction on some hardwares.
We thank you for your understanding and patience throughout this incident
Posted Apr 30, 2025 - 22:02 UTC
Identified
We have determined the origin of the incident affecting our VMware Private Cloud offer on the specific rack R806R17 .
Here are some supplementary details : Start time : 30/04/2025 18:08 UTC Impacted Service(s) : Some hosts located in RBX8 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their VMs located in rack R806R17 . Root Cause : This incident is caused by a malfunction on some hardwares. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 30, 2025 - 19:17 UTC
Investigating
We are currently experiencing an event affecting our VMware Private Cloud offer on the specific rack R806R17 . Start time : 30/04/2025 18:08 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 30, 2025 - 19:14 UTC
This incident affected: Managed VMware Cloud Director || RBX (Compute).