[RBX2d][VMware Private Cloud] - Cluster6208 incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident on our VMware Private Cloud offer has now been resolved.

Here is detail for this incident :
Start time : 30/08/2025 09:35 UTC
End time : 30/08/2025 12:20 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Posted Aug 30, 2025 - 12:22 UTC

Identified

We have determined the origin of the incident affecting our VMware Private Cloud offer on the specific Cluster6208 in RBX2d region.

Here are some supplementary details :
Start time : 30/08/2025 09:35 UTC
Impacted Service(s) : Cluster6208 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data on the specified cluster.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 30, 2025 - 10:03 UTC

This incident affected: Public VMware Cloud Foundation as-a-Service || RBX (Storage).