[EU][Backup as a Service] - Backup Agent infrastructure incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Backup as a Service offering has been resolved.

Start time : 02/10/2026 12:52 UTC
End time : 08/10/2026 07:52 UTC
Root Cause : This incident was caused by this incident : https://network.status-ovhcloud.com/incidents/jqxcrgr138b4

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 08, 2026 - 08:38 UTC

Investigating

We are currently investigating an incident affecting our Backup as a Service offering, which is causing temporary functionality issue in the EU region.

Here are some supplementary details :

Start time : 01/10/2026 10:00 UTC
Impacted Service(s) : Backup Agent infrastructure in Europe is experiencing some issues.
Customers Impact : Customers may experience issues on connection and delivery of agents.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 02, 2026 - 20:23 UTC

This incident affected: Backup as a Service || Veeam Enterprise.