We are pleased to inform you that the incident affecting our Managed VMware vSphere has been resolved.
Start time : 16/02/2026 18:06 UTC End time : 16/02/2026 21:52 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 16, 2026 - 22:01 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Some hosts require more work to restore services as quickly as possible. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 16, 2026 - 20:51 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed VMware vSphere offer on the specific RBX regions.
Here are some supplementary details :
Start time : 16/02/2026 18:06 UTC Impacted Service(s) : Some hosts are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 16, 2026 - 19:04 UTC
Investigating
We are currently experiencing an event affecting our Managed VMware vSphere offer.
Start time : 16/02/2026 18:06 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 16, 2026 - 18:41 UTC
This incident affects: Managed VMware vSphere || GRA (Compute).